"Excellent hotel, not city centre"
I was very pleased with my stay and would definitely recommend. Room looked exactly like the photos, really bright and spacious, loved the decor, and the desk faced the room instead of the wall which was great for working. Bathroom large and toiletries very nice. Room service was excellent and very well presented (salad and soup), and delivered by an extremely friendly young man. Even though its a big hotel with a high volume of guests, all the staff made me feel welcome and were super attentive. The area is not near the centre but there is a large shopping centre 10 mins walk, and a good food market a few minutes away. Also near a nice park. Suited my business needs and would definitely stay again
Stayed here for 3 nights. We arrived approx 3 hours before the standard check in time and even though the room was ready we were told it would cost 30Euro. We chose not to pay this. After we returned from the city we checked in and were told we needed to check out BEFORE 12. Why should i check out before 12 when the hotel is so strict about the hotel check in time. When we got to the room there was a constant alarm ringing noise. Reception staff came to check the noise and he could not locate it. Although he didn't do anything to locate it, only standing on the corridor. It was coming from a surrounding room and none of the rooms had a DND. He said he couldn't go into those rooms which i couldn't understand as housekeeping staff most likely would have gone in earlier in the day. I called reception a short time after to request to move the room as the noise continued. HE asked me if i could come down to reception to get the key which i refused. The least i would expect is that this would be brought to me and assistance provided with my luggage for the inconvenience of having to move rooms. When i asked for the email address of the General Manager the same receptionist told me that he doesn't have it and provided me the general email address for the hotel. Not once did he stop to ask if everything was ok and if there was any concern i had. Is the GM that disconnected from his team that they don't know his email address'' Housekeeping was average. They didn't clean the used glasses. WIFI is terribly slow, almost unbearable. The staff definitely need some proper training on customer service skills and service recovery. Its not just about the smiles at check in. Wouldn't recommend the hotel.
I stayed there one night before my wedding. I had my take-away breakfast box since I had no time to have my breakfast in the hotel. The staff also put a bottle of Cava, some chocolate, a hand-written card in my room to congratulate my marriage, that was so sweet^^! Everything was so perfect, I am really happy with NH hotel :) !!!
"A nice place to stay a couple of days"
The receptionists were very nice and polite always, the staff in dinning room also and liked very much finding Spanish speakers. The room was nice and clean and we had almost everything we needed. The only thing I missed was a bench or something for my son to brush his teeth since the sinks are very high, also the mirror for me was very high... Other detail was that I really couldn't set the air and we were a little bit hot, we didn't say anything because we haven't enough time.
"THE STAFF IS THE BEST! ROOMS ARE GREAT!"
I was in Amsterdam for work and stayed at the hotel. At the hotel I got really sick and need help from housekeeping and needed some clothes washed. The staff was so nice. They washed my clothes for me and got me everything I needed to feel better! They went above and beyond because we were going to ship it to the dry cleaners but they washed it for me so I would have my clothing back in time. Riham at the front desk was the one who came up and got my clothing and washed it for me! She thought on her feet and figured out how to assist me! She went above and beyond! I appreciated everything they did! It isn't fun to get sick in a foreign country let alone all alone on a work trip so THANK YOU THANK YOU!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 11:00 AM