We had a wonderful stay at this hotel! The food wasn't very good and the room might have been a bit bigger, but it was very clean and we were especially happy with the excellent service and the friendly staff. Our special thanks go out to Jerome, who makes the best cocktails, Anduel who was very kind, Royston who has a great sense of humour, Nina who was very helpful and Marcel who made our check in the best ever.Comment of V. Christien , Netherlands the 2015-02-08
I stayed at this hotel for 2 night and it's very nice and good and nice hospitality and with good location and good stars and I wish back soon it's very friendly welcome staff in downtown city and very good transfer and near metro station
"Perfect conference hotel"
Was here for two nights while attending a conference at the RAI center. Hotel has newly renovated rooms of which I got one. The room was fresh and in line with the Novotel styling. Staff is very friendly and helpful. Distance to conference centre only 10 minute walk.
"Attitude problem- stay clear unless you don't have a choice"
Rooms are ok, but the service is terrible. Housekeeping kept forgetting to give us clean towels, replace used shampoo bottles etc, so every day I had to contact the hotel to have them bring one thing or another. The attitude was always very nonchalant. After a 12 hour workday we returned to the hotel and the room had not been cleaned. When I contacted housekeeping they were rude. When I contacted reception they did not offer apologies or even say they were sorry, they said they would try to send someone.... The breakfast is superb and restaurant staff nice but it doesn't make up for the lack of service overall. Stay clear, there are thousands of other hotels in Amsterdam
"Very good hotel"
If you have a business meeting at the RAI or you need a hotel with conference room this is it. The rooms are clean, the breakfast is very good. In 20 min. you are at Dam Square with tram #4. You are also close to the airport, 10 min with the train.
"High quality time at an excellent hotel"
This is a very nice hotel with the location close to the big exhibition facility. No far from airport and also 10 minutes to the center. Rooms are enormous, it was winter, heaters worked well. It was a very nice experience for us. The breakfast options are very extended, they even fry omlette with your selection of ingredients. Strongly recommend!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM