of TripAdvisor Travelers recommend this hotel
"Quiet with a gym, but can find much better in Beijing for this price"
Starting with the bad point: Bed hard as a rock, cleanliness really average, restaurant lame. On the good side, the hotel is reasonably well placed. The gym was small but decent with the basics. Even though the beds were rock hard, the hotel was actually very quiet. Would not be my first choice but I guess I would go there again if I had really no other options (which is unlikely in Beijing)
"I'm still here and I can't wait to leave!"
Well, to start with, it asks me to name my room and location, but I've been moved around so many times, I don't know where to start! I've stayed in many Novotels across South East Asia as my job involves quite a bit of travelling, and naturally, I've probably been gauging them against the others in which I've stayed, but never would I have thought that they would be so far off! The first day that I arrived I was taken to a room with people fixing something in the room, little was I to know this was going to be a common feature of my stay here. After going sown to reception and reporting this, they took me to another room. The first thing apart from a massive blood satin on the floor was that the air conditioning unit on the wall had no effect whatsoever - whether I turned it down to ten degrees or the fan on full, it made no difference. When I called the recerption to ask about this I received no answer - this was after 10 calls! Finally, when they did, I was told that the room was warm because my room was on the side of the sun!!! And, that if I was really hot they could offer me a fan. ( this would be really cool if I was backpacking, which, I'vs got nothing against, but c'mon... this is a lame excuse) I don't want to babble on too much, so, over the next 4 days here's what I experienced in short: - I was moved rooms 3 times before being explained to that the air conditioning service was always like this ( and not simply because of the sun - this is only after a Chinese colleague intervened and tried to sort it out) - Internet in the hotel was very bad all-round ( by this I don't mean the lack of access to sites, I mean the terrible connection that the hotel had - again, when asked about this I was simply told that they had a slow connection) - Every time I went for a drink at happy hour there was no beer, not many spirits to offer, everything had apparently, run out! This went for room service as well - always out of food - Shower didn't work - Staff tried but couldn't understand much of what was said! Overall, It seems that this hotel is cutting too many corners and too many costs - either that or it's just really badly organised. Twice I tried to speak to the hotel duty manager and he couldn't even answer my questions. I felt the service in parts was friendly and nice, in others, absolutely terrible. I'm sorry to say, I was due to come and stay here again in a few days, but I shall not be returning.
"What was a good hotel gone bad"
Not sure where to start here as there is so much wrong with this hotel, so have just listed things as I noted them down at the time. We stayed for 3 nights one week then came back for another 3 nights. Toasters not working for breakfast I complained about this several times, even putting the machine on high 7 times through with the bread and it was still bread not toast. We were Brought stone cold coffee at breakfast Toilet paper in rooms ( we had 3 different ones) there was only ever one single roll and that was often nearly used up. Mattress extremely hard giving me a bad back The place has changed for the worse since our last visits some 4 years ago when there was a French manager French trainee manager French speaking food and beverages manager who all went out of their way to help. The buffet seems to have disappeared the bar is very badly stocked with limited wines available. No sign of anyone in authority bar man/ waiter disappeared he was outside smoking Bacon and fried eggs cold at breakfast every day. Waiters bring coffee but no spoon so have to go look for them All in all this Novotel has gone from a friendly home from home with good food and service hotel to a uninteresting nasty little back street hotel with staff who do not seem to care and are not correctly trained and with a severe lack of English speakers complete the scene Rushed evening meal no dessert he said to late, then my wife arrived and asked for fruit and it came for her but not for me. Cut my leg on a sharp fold down piece of furniture to put luggage on in the room No white sliced bread had to ask a manager, again no supervison or checking. Fried eggs cold again There just does not seem to be any supervision or instruction in this hotel anymore. Before managers were always making sure the staff were doing their job correctly. During our two stays of 3 nights each stay this time apart from a duty manager called Jone Xia who was most helpful whenever we needed him but of course he was not always on duty, we have not seen any sign of a general manager type of person. This is a disgrace hotel using the Novotel and Accor name. I am a platinum card holder and of all the Accor hotels I have stayed in around the world this has to be the worse ever I have encountered on this trip to China. I stayed here previously during two other trips and was more than satisfied however Accor you have a lot of work to do to put this hotel back on track. 4 star hotel yes it was but now 1 star is all it merits. I have noticed that the manager makes comments about trip advisor gripes saying people should talk to management about them first, well I have when there is someone who understands English which is pretty much never so do not bother replying to me with that rubbish!! Go get your hotel in order instead. Avoid at costs until it changes Toilet was more square than round but obviously run out of spare seats and lids and had fitted one that did not suit. Not sure if toilet rolls are rationed in this Novotel but we only ever had one that seemed small and did not last for two people.
"Gone downhill - what a pity"
I have stayed here for the past few years whilst on business in Beijing. Mainly for the convenience to the exhibition centre and the fact that the airport express train stops outside the front of the hotel. However, it is in rapid decline! I am not even sure is it part of the Accor group any longer and if it is, they should be extremely worried. The hotel is supposed to be all no smoking but the mainly Asian guests blatantly abuse this and nobody does anything about it. I even had someone get in the lift this smoking with a lit cigarette. The breakfast room no longer has coffee machines for guests to use. You now have to ask for it and the choice is limited. The food quality on offer at the breakfast buffet has also gone down. As for the rooms, whilst my room was a reasonable size, the decor is shoddy to say the least. They no longer stock the mini-bar in the room. If you want something you have to ring for it. There is a tea/coffee making facilities but the choice is very poor and I only had enough coffee and whitener for one cup and this was NOT even replaced the next day. They have the cheek to label this as a 4 star hotel !!! Do yourself a favour and find somewhere else.
"A Long Stay Marred by a Few Unfortunate Flaws"
I stayed at the Novotel Beijing Sanyuan for two months, from June-August 2016. In this review, I will mostly focus on the small negative aspects that one notices after staying in a hotel for two months. Overall, though, my stay at the Novotel was perfectly fine, and I enjoyed my time there. The room was reasonably sized, although most of the floor space was taken up by a larger than necessary bed with an uncomfortably thin mattress. Maybe just a king-sized would do' There was a mini-fridge large enough to store personal items in, and two small bottles of water were provided each day. The bathroom was quite nice, with a rain shower and pleasant-smelling toiletries. The TV had several English channels, including international CNN. The climate control system was adequate, though was never effective enough to make the room actually cold. The cleaning service was thorough and consistent. WiFi speed was tremendously variable, ranging from relatively fast, even with a VPN, to absolutely unusable. This became frustrating in short order. There was also no ironing board or iron, which should have been standard as this is the hotel of choice for a lot of business travelers. The lighting was also bizarre; there was no main light, but rather three or four accent lights. Consequently, the room was quite dark even with full lighting, especially with the curtains closed. There was a fitness center and gym in the basement of the hotel. The pool was nice, though quite small. Not the hotel’s fault, but it was often crowded with families who had no concept of how to share a pool with someone who wants to exercise. Basic gym equipment, including treadmills and some odd stretching equipment, was available in the smallish gym. However—and this is perhaps my number 1 complaint with the hotel—there was ineffective separation between the pool and the gym, resulting in what felt like 100% humidity. Every person I saw in the gym was coated in sweat. It should be an absolute priority for the hotel to install an effective climate control system in the gym. Unlike the pool, the gym was rarely crowded. Problems occasionally came up with the front desk, who had a variable command of English. They were also either understaffed or inefficient; lines to check-in and out were long and slow moving. I had one bad experience, when I asked the front desk to put a postcard (with postage already attached, mind) in the mail. He refused, and was unable to tell me where I might do so myself. Perhaps there was a communication lapse, but this is a standard service in any decent hotel, and it left a bad taste in my mouth. The location was very nice. Line 10 and the Airport Express had stations directly in front of the hotel, as did numerous bus lines (including the one to the 798 Arts District). The hotel was also by a decent sized mall (which had a delicious Elements Fresh!), and an outdoor shopping gallery (7-11, Starbucks, a decent if expensive restaurant). Though not convenient to heart of central Beijing, easy access to line 10 is a huge plus (Sanlitun, a white person’s paradise, is only 25 minutes away by subway and walking). On the whole, my stay at the Novotel Beijing Sanyuan was fine, if not perfect. No one ever want to stay in a hotel for two months, though.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM