of TripAdvisor Travelers recommend this hotel
Rooms very nice & spacious. Restaurant indoor & outdoor very modern. Food & Beverages up to world standard and wide variety. Excellent customer service and lovely staff. Nice seaview behind hotel. Very nice hotel indeed 👌
"Worth half the number of stars"
This hotel is a 4-star Novotel unworthy: - overall very dirty hotel - standard room is 2-star equivalent - friendly personnel is very exceptional - food is below average - breakfast below 4-star average/standard - inadequate restaurant service; floors, tables and chairs general in dirty conditions - way too expensive!
"Does not meet expectations"
The room is acceptable with some air conditioning complaints came from colleagues in certain rooms. The hotel is safe, clean and tidy but lacks the customer care. For example, laundry service is only available between 8 till 10 am, and any request to send laundry beyond this time period will not be accepted. (Not useful for aircrews) The outside restaurant (bar) service is extremely slow and lacks the customer attention. You can wait an hour for the bill for example Also when waiting to be served there will be 4 staff that will completely ignore you until you go to the bar to ask for your drink or food. This will ultimately to unsatisfactory experience which does not meet expectations.
"Room Update Needed ASAP!!!"
I had to stay at this hotel because there was a big security conference going on in Dakar and it was the only "business hotel" with available rooms. The hotel room reminds you at best of a a low budget hotel in the states that needs to be updated. The lobby area is very nice, but the rooms leaves a lot to be desired. The rooms need to be remodeled and the carpet is disgustingly dirt, and make sure that you bring your own towels because they are disgusting and needed to be thrown away years ago. The towels are supposed to be white, but are so old that they look dirty and need some bleach to be clean. Also, they do not provide wash clothes, but a bath towel and hand towel to bathe with. There was a hole in the wall near my window, which I plugged up with a tissue room (1035) since the front desk and maid staff did not address my concerns and did not want to be bothered with my concerns. At least if I saw the tissue on the floor I would know I have a visitor(s). The corporate office needs to really address the concerns of the hotel because they charge you for 4 stars and it is at best 2 and 1/2 stars. Also, when I asked for a converter for the wall outlet so that I could use my computer, the front desk staff informed me that I had to get it from the porter, who wanted to charge me to use it (really'). I reported this to the hotel manager, who said the porter most likely didn't have one and that he would send someone out right away to purchase more and have someone to bring one to my room. I informed him that the porter had two it was just that I was unwilling to pay him to use it. This was the first time I had ever had a business hotel to try to take advantage of me like this. Anyway, be cautious and make your reservations well in advance at another hotel if staying in Dakar.
"Great customer service"
The staff does an amazing job. The hotel is clean and safe. The security here is as good as it gets. The internet is really hit or miss. They are located very close to the Port of Dakar which is convenient if you're going to be doing business at the port.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 PM , Check-out: 7:00 AM