of TripAdvisor Travelers recommend this hotel
"Great team with correct rooms"
The service was helpful and prompt with an effort to reply to all request or questions. Small bar with a helpful barman/lady, ready to promote less known vines. The rooms are correct while a bit pale or dark. Location is good, close to the ring and to the old city center.
"Good location, clean hotel, friendly staff"
We love Novotel hotels and try to stay in them as often as we can because of their family friendliness. We travel with a 4 years old and most Novotels we stayed in all over Europe have been brilliant. Novotel Wien City unfortunately had an interior designer who has either never seen a small child in his/her life, or hates kids. Our son could not reach the sink to wash his hands, all the toilets we've tried (in our room and in the public areas) are set so high that he had no chance to use them on his own (couldn't even climb to sit on it!), and the door to the toilet in our room (separate toilet and bathroom, like in France) was so heavy and awkward that several times we as adults struggled to open it (not to mention the fact that it slammed shut over your fingers the millisecond you let go of it). Not a triumph for a hotel chain who prides itself in being family friendly! Not to mention the really strange furniture in one half of the restaurant-the oversized sofa/armchairs probably looked cool in a catalogue but boy was the whole assemblage uncomfortable and strange! We booked a rate with breakfast included-it wasn't great. Fresh but not very varied or plentiful. All in all, great location if you want to be just steps away from the (overpriced at this time of the year) centre of Vienna, it's very clean and the staff is friendly and helpful. I wish I was on a business trip rather than a family trip!
"Spoiled milk. Bad wifi "
Unhelpful reception when questioned security of wifi. Free wifi insecure and so slow as to be rendered unusable so spent euros on upgraded wifi. Functioned but effectively no free wifi. Milk sachets with coffee bar in room off and room cleaned partially. Not worth money and let the brand Novotel down. Will not return despite the convenience of location. Pity.
"Great city hotel "
Stayed for a few nights during my children's music tour. Good location (5 mins from centre and Prater Park). Clean, modern room, friendly and helpful concierge. Unfortunately not many facilities, but we were aware of this when booking.
Hotel is nice and it is situated close to the center. Parking is 250 m from hotel and it is very expancive. Breakfast is so so. For this price it could be better. Rooms are ok and servise are polite..
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM