of TripAdvisor Travelers recommend this hotel
"Value for money, but poor customer service "
The hotel are located just next to a metro station and price are reasonable. Room are nice too. But I had bad experience with The duty manager Ms. Dai, she called to my room in middle of the night 11pm when Im already slept, and ask me for deposit, with do not disturb sign on, she still knocked my door. After I opened the door for her, she turn on all the light in the room without my permission. Very bad experience...
"Great location, a bit tired"
The prime reason to stay in this hotel is its location, next to underground station, also Tiananmen Square, the Forbidden City, Temple of Heaven are all walkable. We stayed on the executive floor which has the advantage of breakfast, free wifi and coffee and soft drinks and a happy hour 6-8pm. You can breakfast in either the executive lounge or citrus restaurant. We tried both, the citrus was very noisy, busy and took a while to replenish food. The executive floor had as much choice as we needed and was much quieter. Happy hour has plenty of drinks and food and was well done. The rooms are a little tired and dated. We upgraded to a two level room, with spiral staircase, we never managed to get our cases up to the sleeping area. The lounge area was pleasant. One piece of laundry is either washed or pressed per day which is handy but the instructions for availing oneself of the service are not clear. The service on the executive floor was highly variable and we noticed the tone was set by whoever was working on the desk. There were several trainees and more junior staff, some days they we every helpful others not at all. There is a bit to learn about service here compared, for example, to the Sofitel we stayed in in Xian which was of a very high standard and with far fewer staff.
"Our excellent Beijing visit"
My wife & I stayed at the Novotel Xinqiao Beijing for 6 nights in mid- Sept. the 16th thru the 22nd. The hotel is conveniently located on a subway #2 transit point. We took the subway from the airport terminal 2, then transferred to Line 2 at Dongzhimen, soon exiting at Chongwenmen, just across the street from the hotel. Our room was an “Executive King” rating on the 15th floor, of which gave us breakfast & dining privileges in the “Executive Dining Room” on the 12th floor. The room itself had a great bed, great shower. Housekeeping was excellent all days... I had a problem extracting my wife from the room she so much enjoyed. The breakfast presentation in the Executive Dining Room was just okay, but my wife, who is Chinese, decided the 1st floor restaurant was a better choice for us. I will say that the breakfast buffet there was very good to excellent. There was no denying the palate, Chinese or Western choices. The breakfast occasion was fun as there were lots of people enjoying their food, the waitstaff proactive with the food stuffs, clean & dirty dishes. All interesting the activity that unfolded the start of the day. The dinner in the Executive Dining Room was “basic”.. a little of everything. Enough to stave off starvation. Alcohol was included. Our 1st day arrival to the Executive Dining Room, we were greeted by one of the hotel hostesses. I have to say De By has the most engaging personality, the hotels good ambassador for us that moment. De By was our great way to begin this hotel stay. I did an “advance booking” thru the Novotel listing, of which brought me to the Accor Hotel's website. As my luck would have it, the Tripadvisor hotel listings are in “unstated” dollars. Accor was competitive, not more than a dollar difference off the lowest cost as presented, but the Accor website, as it turned out, is in Euro$ denominations, but the final cost is converted to China's currency, the RMB. A Euro$100 dollar, at this moment I write, is worth $112.15US. The hotel is in Beijing, so the Euro$ bought more RMB than the US$. Sweet deal. My final hotel costs were competitive with other booking companies for just the basic “Superior” pick, no breakfast. I noticed there is a lot of “play” in the pricing structure of hotels over any period of time, via “C-Trip”, “Tripadvisor”, “Hotels.com”, “whatever”.. also the hotels sometimes present their own website for currency transactions. A big plus, these hotel websites are, as it cuts their commissions elsewhere. It is just your game you must play out to what your final cost will be, in Chinese currency. Next time in Beijing, we will return here.
"Good value, central location, clean and comfortable"
Pretty typical, reliable Novotel I would say - clean and comfortable but not an exceptional hotel by any measure. Location is very central and well served by the subway but there isn't a lot in terms of easily accessible food etc. options on the hotel's doorstep (I'm sure there are options in the couple of nearby shopping malls...). We stayed in a Premier lounge twin room and found the lounge facility convenient although it would have been nice if the evening happy hour/food and drinks started a little earlier than the 6-8. Generally good service with good English capability amongst the staff, particularly in the Premier lounge area. We found internet / wifi connectivity a challenge on a regular basis, suspect this may be more about China's firewalls and using the 'right' search engines and websites etc. than the hotel. Would happily stay here again if returning to Beijing.
"Good hotel in good location"
Our rooms were clean and of a good standard. We ate breakfast every morning at the buffet and there was a good variety. We also ate in the Chinese Utopia restaurant and had the Peking duck - it was actually really nice, carved at our table, crispy skin, yummo. Saved us going out somewhere else. Location is excellent, right above a metro station, so easy to get anywhere beats walking or taking a taxi even
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM