"For the price very good"
Over all very positive, friendly and responsive staff. Good breakfast. One of the few properties with palms right on the beach. Moderate size, no mile long hall ways. Cons: noisy construction site on the left (facing the ocean), dreary lobby bar, the lower price point is reflected in the guests staying at this property. For us only a 3 day stop over after traveling 30 days through the interior - it worked quite well and a great plus that it is not all inclusive and you can sample the great restaurants along Kukulcan or downtown (a 10.5 peso collectivo ride) - but select the restaurants carefully.
"Perfect Couples Vacation"
This hotel was simply amazing due to the hotel staff. Upon arrival, we were greeted by Jimmy who took our bags to the waiting room while our suite was being prepared. Every time we needed Jimmy he was to be found in the hotel lobby working EXTRA hard to make the guests comfortable. Jimmy gave us the latest information on where to go, how much it would cost and how long it would take. It was like he was our own personal tour guide, we loved it. Next was Edgar at the lobby bar. We only saw Edgar in the lobby but when we did see him, he was working extra hard to make sure everyones drinks were ON POINT. Although his shifts seemed short (since the bar closes at 12am) his impact on us was impeccable. He's a man of few words and many tasks. He was able to assist everyone when the bar was at its busiest, and still had time to make sure your next drink was on it's way. Edgar, as you can tell, is a hard working man and is good at what he does! Lastly, we LOVED LOVED LOVED Eddy. From breakfast to lunch, Eddy was there every step of the way to make sure we had what we needed (more ketchup Eddy....por favor!!) Eddy made us feel like family, expressing how much he loved his job and what he does. In the end, all of the staff at NYX were extremely helpful. We didn't catch the names of many others, but those 3 stood out the most and by the end of the trip, made us feel like we were family. Unlike most places, NYC doesn't discriminate against none Spanish speakers (which we were) but it didn't make a inference, everyone was treated equally. We would like to thank Jimmy, Edgar (at the lobby bar), Eddy and many more for making our week stay in Cancun, flawless. We will DEFINITELY be going back to see everyone and to enjoy the sandy beaches and high waves of Hotel NYX :)
"Nice relaxing vacation "
We recently visited NYX Cancun and we had an amazing vacation. We were a little sceptical as we've always visited 5 stars hotels in the past but decided to book this one based on the Tripadvisor's reviews and excellent price. CHECK IN - quick and smooth. We were offered an upgrade for additional $280 per week but decided not to as we don't spend much time in the room during holidays. If I want an ocean view I go to the beach and enjoy it from there. ROOMS - clean but outdated. We had a huge room with 2 beds, King and queen. The washroom was very big with enormous shower. Had a problem with the faucet, was so old we had to use both hands to turn it on and then the water was splashing all over the the floor and counter top. We also had an issues with remote control and the door lock but those were solved within minutes. There was only one mirror in the room above bathroom vanity. Our room was on lagoon side so the noise was terrible every single night as the hotel is located on the main and only road leading to downtown Cancun. So when booking request the room on the other side of the hotel. SERVICE - the best we have ever experienced! All the employees of the hotel work really hard to make sure the guests are happy and satisfied. We were tipping but they did not make you feel it was expected from you. Special shouts and thanks to EDDY, FAUSTINO and GIMMER. We also have to mention the towel service guy (don't remember his name), always on the move with smile on his face. You guys are great!!! BEACH - paradise!!! White sand with turquoise waters, palm trees and easy access to the ocean. If you enjoy walks on the beach, you can walk here for miles. FOOD - excellent!!!! There is s breakfast buffet and a la carte for lunch and dinner (with buffet with appetizer, pizza, fruits and deserts). We enjoyed the concept of a la carte very much. There are no line ups, no crowd and every meal you enjoy in restaurant atmosphere not in the cantina. I have only one complain about coffee service. I don't drink alcohol but I'm a coffee drinker and like to have a cup of mocha with milk in the afternoon. There was no milk at the bar in the afternoon so I tried the restaurant where they looked at me like I expect impossible and refused to make me one. I don't think this is such an unusual thing to have a coffee with milk around 4, especially for us Canadians but they made me feel so uncomfortable I ended up not having one. ENTERTAINMENT - there is a life band every night at dinner around 8 o'clock. Also some days there is DJ at the lobby after 10 but not many people stay up late. If you come with the group of people you have an option to party at the lobby. Daily activities are very limited. In SUMMARY, NYX Hotel Cancun is a small, clean, friendly hotel with excellent service and great food. I would return here anytime and recommend it my family and friends.
My sister and i started with just two nights and increased it to four nights total Great place to stay beautiful baloney views and the staff were very helpful and nice. If you are looking for good food service and a tasty cappuccino eduardo franco is the man. I would happily go back there and stay.
"Annual club member vacation"
This hotel sadly has gone down hill! When I first bought this time share over 10 years ago, when it was still Avalon, it was so charming. The staff members were great, several places to eat (dining room, beach, pool, sports bar) lots of activities and nightly group walks into town. Now they seem to be catering to the "all inclusive" guests, because the food is horrible, and small portions. As a member I have to pay for all my meals and drinks. I shouldn't have to leave the resort that I payed a lot of money for and a yearly maintenance fee, to get good food( by the way Tacun to the right of the hotel across from the flamingo mall has good Mexican food). Maybe the all inclusive guests should only be offered a buffet style meal plan and regular guests a menu, just a thought... This hotel stay was very disappointing!!
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM