Staff was very kind when we needed information or help.Comment of M. Derli , United States the 2016-11-12
"Tina Garcia is the best !!"
I have stayed here 5 times now and consider this place a home away from home. The new towers are great and the view is fantastic. It is centrally located close to La Isla mall which is a great place to hang out!!
"Nice Boutique Style Hotel "
My family enjoyed our week long stay here in December, looking at coming back again soon. Staff: I love the personal treatment from staff when in a smaller resort. Everyone is friendly and goes out of their way to get to know you versus the many mega resorts in the area. Really enjoyed the daily activities that were planned. Shout out to Alfredo and Carlos! Dining: Only 1 restaurant however the food is excellent and menu changes daily. Lobster cookouts on the weekends are great. There is an optional "all inclusive plan" which we did not add only because we had several all day trips planned but if we were just relaxing may have considered it. There are several good restaurants in walking distance as well. Beach: From what I saw the beach front was one of the best in the area for walking into the water. Crystal clear with white sand for miles. Plenty of daybeds, shade palapas and hammocks for enjoying. Rooms: Half the resort rooms have been remodeled, other half is being worked on so hopefully all will be done soon. Older ones are clean but we had some AC/Sewer problems. Thanks Hotel NYX! The Barrera Family from Las Vegas
We had a perfect family trip at Nyx. Excellent service in general but I would like to state our significant appreciation of Victor who served us in most of our dinners in a very professionnal, smooth and pro-active way. He really helped enhance our experience at Nyx.
I stayed here for three nights with my husband under the all inclusive plan and really enjoyed it. The food was good, the staff (for the most part) friendly, the amenities wonderful. My only problem was the room we stayed in -- I requested one of the renovated rooms but was put into one of the older rooms which had an old musty smell. I would stay here again, but only if I were guaranteed one of the renovated rooms. Also, the massage folks are a little pushy. Otherwise, an altogether pleasant stay.
"Better than expected"
We had chosen NYX Hotel because it wasn't too far from the airport as we were only spending three nights there. A little R&R after a cruise. Plus it wasn't expensive. I was travelling with my parents both elderly and not well on foot so walking was an issue. Our booking was two junior suits. First we got a bit of a shock when we arrived because there was a long staircase leading up to the hotel. Unfortunately the hotel had not received our communication regarding the junior suits being together or at least close together. The hotel was heavily booked. The two junior suits we saw were not acceptable because of two many steps and too far apart, I would have never seen my parents again. We ended up in a two bedroom suite on the lagoon side where we had to negotiate some steps and were promised a ground floor suite on the ocean side the next day. Now this all seems like an ordeal for just a three night holiday, well let me assure you it would have been nicer if everything would have worked out from the start but I have to say the staff at NYX Hotel is very friendly and very accommodating. Here a couple of tips: don't choose lagoon side unless maybe you are very high up, because there is a four lane motorway similar street in between the hotels and the lagoon and it is noisy. The NYX Hotel is not very high. When you communicate with a hotel make sure you get a reply and don't assume they got your email. NYX Hotel has many steps so if you have problems walking make sure you get a room close to a lift or ground floor. You will hear the music on the ocean side but it stops at 10.30 so that is not too bad. Definitely take the all inclusive option because the food is excellent. We had booked breakfast only first thinking we can pick up something across the street but all hotels are all inclusive so there is not a lot and for a few days not really what you want to do. We paid for all inclusive at the hotel and have not regretted it because as I said the food is excellent. At lunch a la card and dinner has a small a la card and buffet which changed daily with fresh seafood and beautiful desserts. The beachfront of the hotel is very nice they have some palm trees and permanent big sun shades. Some hotels are very bare when you look around. The biggest plus is the very friendly staff they are really outstanding. I would choose this hotel again and my parents too.
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM