Staff was very kind when we needed information or help.Comment of M. Derli , United States the 2016-11-12
"Very Satisfying Stay!"
This was our first trip to NYX. I chose this hotel mainly because of price (we were looking for an affordable all inclusive and this was the cheapest at the time at the destination we were looking for). It is rated as a 3.5 star I believe and it is solidly that. I made sure I read the Trip Advisor reviews before I booked and again before we arrived so I had a good idea of what to expect. We travelled with another couple. I must say that our experience was better than our friends and I really had no complaints. The property is on the smaller side and quiet which is just what we wanted. If you have mobility issues then this is NOT the hotel for you. There are a lot of stairs to navigate no matter where you go in the hotel and most rooms are not accessible via elevator. This was not an issue for us but I know it can be for some. The property is very clean and well maintained. Hats off to the staff on this one. The staff are very friendly and as accommodating as they can be. Thank you to Mauricio, Edmundo, Eduardo, Faustino (sp'), and others I am sure I am forgetting to mention. You were all wonderful and and thank-you for taking such good care of us! We had booked a junior suite while my friends had booked a master suite. I had heard that all master suites come automatically with a king size bed and ocean view. The junior suites come with either a queen size bed or king but you are not guaranteed which one you get. We arrived very early in the day and check in is not until 3pm. Do not expect to get into your room any earlier than 3pm. Front desk will not accommodate you. You can however change into summer clothes/bathing suit, check your baggage for the day and head out to the pool or beach until you can check in. We took advantage of this and got several hours of beach time in before we had to check in. Slightly before 3pm, I went to the front desk to exchange some money and see if I could get ahead of the crowd to get my room because I really wanted a king size bed and one is not guaranteed with the junior suites. I was most fortunate in that they upgraded our room to a master suite which got me my king size bed and an ocean view. I would say you shouldn't expect this to happen. My good fortune was somebody else's misfortune. I heard that there was a last minute cancellation due to a medical emergency. I was at the right place at the right time. Our room was SPECTACULAR. Spacious, modern, clean, and a stunning ocean view with a large balcony to enjoy it. The showers are fantastic or rather the water pressure. The beds are hard but that was ok for us. My friends who had booked the master suite to begin with were not as pleased with their room as I was. Their room looked out over the pool side bar and had a minimal ocean view because it was so low. Depending on what is going on at the bar at night, it was noisy. We were there during hockey playoffs.... Restaurants: There are two but neither are open for all meals. The one off the lobby is only open for breakfast and the one out by the beach/pool area is only open for lunch and dinner. The food was pretty good. I just loved the fish and shrimp tacos, their cappuccino machine in the breakfast area makes a really good, hot cuppa, their chocolate and coconut ice cream is really good, and I discovered chilaquiles (on the breakfast buffet) which I need to learn how to make :). They have a good mix of food choices and everything is ok. They know how to make a really good french fry too :) Note to you beer drinkers....there are only two choices at lunch and dinner much to my husband's dismay. The restaurants are open for several hours (3 or more) for each meal so you don't need to rush. The hotel is right on the beach and access is good. Plenty of lounges around the pool and on the beach. This hotel has palm trees on the beach which is great because you can get some shade from the very hot Cancun sun. They do not rake the beach every day but I really didn't care about this. I know some people do. On one side of the hotel is the large Beach Palace resort and on the other side is a building currently under construction. Our room was on the construction side but I had no noise issues whatsoever. The entertainment guy (I never did learn his name) does a yoga class on the beach, water aerobics in the pool, pool volleyball, and volleyball on the beach. He is a very friendly outgoing guy. I took advantage of the water aerobics one day and my husband took advantage of the beach volleyball. There is a fitness centre. It is small but well kept and has enough to get you thru a routine. There is a treadmill, exercise bike, weights, and a punching bag in there. Great view of the beach while you are working out! Suggestions for the hotel: Bring butter to the dinner buffet. You offer a lot of bread but we had to ask for butter every night and the staff had to run to the other restaurant to get it. Get another cappuccino machine for the lunch/dinner restaurant. Overall, I was very pleased with our stay and would return.
"Guess who's coming baaaaccck!"
Momanicas is on her way back, I just booked another trip to Cancun...can't wait! We're super excited and can't wait to see the friendly faces of NYX! I would like some input from my fellow tripadvisors on day trips...which ones were ur favs 🎉
"Dental Vacation--- 3rd stay"
We love coming here because of the very attentive staff. We did have to switch rooms because I needed rest and the music was too loud from the lobby at night. Thank you NYX staff for taking such good care of us. 💞💞💞💞💞💞💞
The hotel is really nice, clean and updated. The beach is amazing and the hotel staff was so friendly and helpful. Especially Olivia, Victor, and Juan, they all took care of us everyday and we're so friendly and inviting. Thank you Nyx hotel, I will be back asap.
Olivia is the sweetest, most genuine girl. We LOVED having her as our waitress on the beach! She is amazing and remembered us AND our drink/food orders without even asking. She is a doll and is fantastic at her job. WE LOVE YOU OLIVIA!!
Credit cards accepted by the hotel: American Express - Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM