of TripAdvisor Travelers recommend this hotel
stay was great...food was a bit slow to arrive to the table in the restaurant but tasty. rooms were lovely and well kept up. service through out the hotel was excellent. overall a great stay. looking forward to staying there again.
My stay here exceeded my expectations. The hotel staff was extremely accommodating and attentive. The hotel is very private, quiet and has a attractive charm to it. My suite was rather large and impeccably clean. The pool is in the center of the hotel and at night when you look out you have a feel that your in the tropics. The morning buffet is excellent at the poolside restaurant. Great stay and will be back!
"Management that made me want to puke. Service standards that make you want to run away"
My review isn't an easy one. It isn't easy to write, it isn't easy to remember. Reason being, remembering difficult and stressful times in your life is often harsh on your soul. Let's start with the entrance, very plain, non inviting. Doorman at front of Valet essentially did not greet me and damaged my car moving it out of the spot. Upon checkin, I was greeted by a gentlemen (African American) in descent, that, when asked for his name, he told me he would not share that information with me. He began to call me insulting names, derogatory terms, and would make suggestions to move hotels or threaten to call police on me. Upon asking to speak with his Manager, I asked in the most polite voice possible, That I would enjoy to extend my night at the resort. (Considering it has already taken 3 hours of my time arguing with the front desk about why they lied to me about my reservation scheduling) They claimed I reserved a one night stay, What they didn't realize is the 10 second phone call later, asking to add on another night at the same price. When asked about this at reception, they informed me they would give me a call back, But with the sad news, that I, nor anybody expecting a phone call will get one. The staff refused to give me names, they called me derogatory and inflammatory remarks in the lobby, They refused to even give their job titles. The only one who talked to me like an absolute low life who deserves nothing, threatened to call The police on me, REGARDLESS of how nice I was to them. All I asked for was a pro rate for the room they were trying to downgrade me to, A compensation for my inconvenience, (maybe switch to a better room because they took away my 500$/suite' Not sure what to do here besides complain to corporate. Only name I was able to solicit was a Managers name I will add to the end here, As well as this business card they gave me when they wanted to evict me out of the room I paid for, just for standing up for my rights. OCEANA BEACH CLUB HOTEL 849 Ocean Avenue Santa Monica 310-393-0486 They pretty much made me cry on the first day of my date with my girlfriend.
"Expensive place not on the beach and with bad service"
This place tries to play in the big league but misses it, first as the name doesn't say it is not on the beach but far away from it on the cliff on the other side of two roads lncluding one highway. But what pissed me off the most was the service at breakfast, a ton of dirty dishes in the middle of the buffet, stacked chairs in the middle of the room, very noisy and the staff was very unhelpful looking more to finish quickly than anything else. They forgot my eggs and cleaned everything in five minutes at 10:30 sharp not even asking to tale one last thing....
"Cozy place by the beach"
Cute hotel right by the beach. Take one of the bikes and ride st the beach path. Hang by the pool and have dinner at one of the nice restaurants close by or check out the lovely picture books in the room.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM