of TripAdvisor Travelers recommend this hotel
"Great business location. Service re-think would be helpful."
Certainly a beautiful hotel in a highly convenient business location. A ton of potential. Nice views and pleasant rooms. A couple of things that were frustrating: Mainly, an extremely confusing rate structure where additional payment is required for use of fitness facilities and pool, and sometimes for breakfast. Service is general was okay but a bit pedestrian for this level of hotel.
"Incredibly disappointing stay"
This is one of the worst 5 star hotels I have ever stayed in. I cannot believe this is a 5 star hotel. The hotel is situated in a wonderful location in the middle of the city, with a beautiful garden and historical building. It's a shame the service staff's training and attitude are not fitting to reflect the outlook of the hotel. Interior of the hotel is dated and dingy. The mattresses are incredibly hard, and fitted with sheets from a roadside motel. Lastly, I was told to use the gym as a guest, I will have to pay extra!!!!! I have never stayed in a so called 5 star hotel ever and I would advise you consider cautiously! I question how the hotel actually acquired its 5 star rating!!!!
I am a frequent traveler to Asia and the Okura Garden is my favorite in Shanghai. The location cannot be better - it's within 5-minute walking distance to the Huaihai street and three subway stations (Lines 1, 10, and 13), and yet quiet and tranquil for mega city of Shanghai. The facility there is not ultra modern, but clear and functional throughout. The professionalism and hospitality of the staffs is also among the best.
"A very good place to stay"
We really enjoyed our stay here! We stayed for a lengthy period when visiting Shanghai. I will go through various aspects of the hotel. 1. Smoking - this has been stopped in the hotel altogether. (I did not quite understand the legal position, I think it has been stopped in buildings in China' Or it will be later in the year'). This has made a massive difference, although there is a general odour of cigarettes and I think this will take some time to clear. If you want a room with no ordour of cigarettes ask for a room that did not have smoking, but I think it is going to be less of a problem 2. The room - we had a garden room on 9th floor, the view is good (although we had plenty of smog). The room was spacious with a desk and chair a couple of easy chairs. The bed is hard but we liked that. Our room was not refurbished but we did not mind that at all. The TVs had one movie channel in English which we watched from time to time and it was fine. There are plenty of hangers and storage if you need it. The bathroom- lots have been said about the toilet, you can have to heated seat on or off. It is small but fine. We had a bath and shower over it, the shower was powerful so that can be used. They have a handle on the wall by the bath so it helps if there is any mobility problems. Also there is a rubber bath mat if required 2. Pillow - I asked for a more solid pillow (the ones on the bed were very soft) well a Japanese pillow was placed on the bed, it is filled with buckwheat husks (I found this out later) . It is a bit like a stiff bean bag, but so comfortable. I used it with another thin softer pillow on top. It was so good I am now looking into buying one for home. 3. Cleaning - the housekeeping staff were excellent. Very friendly and always smiling in the morning, the cleaning was done very well which we really appreciated. If you needed any more towels or anything they came immediately. 4. Restaurant - breakfast was included in our price which was great and really worth having. It did get busy particularly at weekend and slightly later in the morning say at 9 ish. The staff on the entrance (those in suits) were very good, I prefer to have instant coffee and I asked for that with hot water, the first day it took a little while to get it but after that they had it ready every day without me having to ask, which was great. The choice of food was excellent, very good museili, excellent bread for toast, good bacon, egg frankfurter sausage, good fruit, pastries, and many more options including of course Chinese breakfast such as steamed buns, congee, I did make one suggestion that is to have baked beans this would go well with the eggs and bacon, I made this suggestion to them and they wrote it down. 5. Reception - we had some questions with our booking, we thought we would have to change rooms in the middle of our stay but they sorted this out and we stayed in the same room, some staff speak good English which is good. 6 concierge staff - one person we spoke to was able to speak English which was good when getting a taxi. 7. General environment - very good, gardens at the front which are nice to walk round, inside Art Deco lovely chandeliers several shops etc 8. Bar on the top floor- good for cocktails , good price about £8 for a cocktail. But other drinks seemed expensive for what you got , tea and water expensive. Nice to go for the view. 9. We did not use any of the facilities so cannot comment on this. Altogether I can thoroughly recommend this hotel and would definitely stay again.
This is a very beautiful historical hotel but it does not look old at all. The concierge was extremely helpful and friendly and recommended some very nice local restaurants for us. The rooms were a bit small and plain, but the heated toilet seats were very nice! Front desk did have some trouble speaking and understanding English when we checked in (a bit frustrating since this is a hotel). The hotel is located within walking distance from shops on both sides of the streets which made shopping convenient.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM