We really enjoyed this hotel, you could not have asked for a better location!! The room was very clean, bed was super comfortable. I cannot speak about the food since we did not eat at the restaurant. The staff was wonderful and very accommodating! I could not hear any people on either side of the room through the walls, but you could hear doors closing quite easily.Comment of H. Lynne , United States the 2016-10-28
"Home in Manhattan"
My go to hotel when I am in NY for business or pleasure. Location is perfect, midtown, safe, great access to subways, MOMA, restaurants, etc. Wonderful staff, always welcoming. Rooms are quiet, good wifi. This is why I have been staying here for over fifteen years!
Stayed here for seven nights and the staff are so kind and can't do enough for you! They recommended places to eat, helped us print tickets and call drivers if we needed. Wonderfully clean rooms and so spacious! Would recommend to anyone who wanted to visit New York to stay here. Fantastic place, perfect location also!
"Reasonable value, but not without issues"
We recently stayed at the Omni Berkshire between Christmas and New Years. We had two rooms for four nights. I would say this is a solid, average hotel in New York and you can usually get a reasonable rate. The staff are very pleasant and helpful, but unfortunately, the property is a bit tired. There are no true closets in the rooms, just armoires with limited capacity if you are staying more than a night or two and have two people in the room. The bathrooms are extremely small and both of our rooms only had one sink in each bathroom. When we checked in, the room had an extremely strong "disinfectant" smell, almost to the point of being nauseating. We had to remind them about turn down service more than once and they completely forgot one night. This hotel is perfectly fine for short business trips and vacation stays if you are looking for a bargain. But don't expect "first class" or "five stars".
"Housekeeping needs at tune up"
This was our first and probably last stay at the Omni Berkshire. Our premier executive room was spacious and the location is convenient to 5th Avenue shopping and the E and 6 subway lines, but housekeeping didn't perform turndown services 2 days in a row, though they did enter the room on the first night to deliver 2 bottles of water. Also, Omni is known for their milk and cookies amenity for kids, and we didn't receive this during our stay. Rooms have updated decor and linens, but bathrooms are still the classic pink veined marble. Price is reasonable with AAA discount, but their are other 4-star hotel options with better service and a more personal experience.
Stayed here for a conference. The conference room was small and hot. Staff wasn't personable at all. Very professional but almost came across as uptight/not liking their jobs. Room service and cleanliness were probably the highlights for me. The rooms were large for NYC and the location is perfect for all mid-town activities.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM