of TripAdvisor Travelers recommend this hotel
"Nice hotel but hospitality need improvement"
The room, pool, dining area, landscape are great, although my pool view room only has partial pool view. The restaurant food quality, not worth the price paid. Front desk staff hospitality need to be improved. I was there asking about the car arrangement for our departure and when the front desk lady saw someone wants to check in, I haven't got the confirmation I'm looking for, she just told me to go away and wait, while the other front desk officer was free, because she wants to serve the new comer, so the guest staying doesn't need her hospitality' the pick up offered upon our arrival was an hour late, and when we called to check, they just keep telling us the driver is on his way, but didn't tell us how long we need to wait. First morning, someone rang the door bell, ignored since still in bed then they started banging the door refusing to give in, turned out they delivering a fruit plate. for a hotel that located far from down town, they should have more dining options, instead there is only 1 restaurant. AC system in the room need an upgrade. It wasn't that bad throughout our 5 nights stay there but I won't come back nor suggest any friends to stay there.
"Romantic quiet and beautiful resort"
This is very Nice hotel Just like the Picture shows. Staff is very friendly. Great breakfast with a lot of variety. Free shuttle to and from dowtown. In the evening nice music entertainment. The hotel restaurant for traditionel Khmer food is a must to!
We stayed for a week in October. It's a lovely hotel although I'd say more 4 star than 5. The facilities are there but the hotel is a little tired and could do with an upgrade. Still the staff were all lovely and really helpful, we ate in both restaurants while we stayed and the food is excellent. The buffet breakfast was good and fairly varied. The pool was huge and surrounding gardens peaceful, green and lush. Was a great place to escape the hustle and bustle of Siem Reap town. Only complaints were our balcony was a little small and our mattress was a bit too hard but that's only personal preference. Would certainly recommend the hotel and would def stay again.
Really nice welcoming to the hotel by the staff super attentive. Property is beautiful, has two pools on for adults and the other more kid friendly but as it was low season it was very nice to relax in this pool just steps from our room. The hotel has a beautiful spa, golf and tennis courts. Room was spacious and nice amenities. Breakfast was outstanding lots of selection from fruits, pancakes, waffles, eggs, Asian noodles, cereal, breads. Probably the best we have had in Asia so far. They also have complimentary shuttle in the evenings to go to the centre which is great! You do have to reserve with front desk though. There are only two negatives and the second is mostly why I didn't give it an excellent score. 1. The robes in the room were stained looked dirty. 2. The departure was really bad in comparison to the arrival. First we booked the complimentary shuttle to the airport as we had an early departure they said everything was confirmed. The night before I decided to double check and to our surprise they had no idea about our transfer so we booked it once again. The day of departure we checked out and informed the front desk about our car and he said he would call right away, we managed to run down for breakfast as we had a few more minutes to spare when we got back there was still no car and no one this whole time had asked to help us with our bags. There were three guys at the reception and none of them seem to care which was rally disappointing as every single person upon arrival was more then willing to help.
"Amazing hotel, amazing staff my first choice in Siem Reap"
From arrival to departure ALL staff were amazing. The room was of high quality, facilities second to none. Dining, a very good choice of all foods to a very high standard. Spa, well, the best massage I have had in a long time, both my wife and I visited twice.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM