The palace L'Heure Bleue is located in the heart of the medina, close to the Bab Marrakech Gate. The souks, the port, the ramparts, the beach are close by.
of TripAdvisor Travelers recommend this hotel
"DISAPPOINTING FOR A RELAIS ET CHATEAU, NEEDS UPGRADING"
Well located. Good sized room. Plumbing out of date, rusty around tap! Old fashioned bathroom. Shower does not evacuate properly. Air conditioning shut down, musty smell. Patio cold for breakfast and not inviting. Restaurant manager unwelcoming and rather impolite. Concierges good! Very slow breakfast service in cold patio...
We really liked this place. Very welcoming upon arrival, and we ate breakfast here each morning. The room was beautiful and I could not get over how amazing the hotel interior was. It's the perfect location too. The restaurant seemed a bit expensive, even by the standard of some of the high end dining in Marrakech, so we did not eat anything but breakfast here. Very helpful staff. Would definitely recommend it. One drawback was the shower. You have to hold it in your hand (it's a 'telephone' shower). Would be much better if mounted to the wall.
"Nice hotel in the old medina"
This hotel feels like an enclave. Behind the white walls and big doors from the busy medina street its all hushed calm, pot plants and lots of tiling. Its just inside the gates from the south side of the medina. All of the rooms appear to be opening onto an internal courtyard with a pool, bar terrace on the roof. Great views and breezes up there but it was all closed up for the winter. Our room was quiet, clean and comfortable and was decorated in a kind of African style. Le Sens de Marrakesh toiletries are in the bathroom, one of my favourites and oh so luscious! These can be brought from the display case at reception if you need to stock up. There was spicy incense burning in the room when we arrived which also added to the ambience. Fruit and biscuits are also on offer. However you have to choose between privacy or light with the rooms opening out onto an open walkway. Service overall was very friendly and efficient and we enjoyed our welcoming drink and cookies after our bus trip from Marrakesh. We can't comment on dinner but breakfast service can be described as chaotic which is a markdown for us for this style and price point of hotel. The buffet had not been replenished. It was if a tour group had gone through before us. This applied to cutlery, crockery etc. It took repeated requests to get basic items such as juice and butter. Staff seemed a bit flustered which is odd because the dining room was not full and it should be business as usual. Yes it is close to everything but the old medina here is not large. Breakfast service needs to be refined to take this hotel into the next category for us.
"Very good hotel in excellent location"
The building itself is beautiful, with a large inner courtyard and nice rooftop pool and bar. Very beatify sitting room where pre-dinner drinks are served. Well-decorated rooms in "african" style, with lots of dark wood, tiled floor. We had a standard room (the smallest category) which I thought was on the smaller side, even comparing it to other riads we stayed in. Same was true for the bed (American King size). That said we spent most of the time outside, and the location is perfect: right at the entrance of the medina, yet at the same time only a 5min walk to the beach. Staff was friendly and accommodating, but not quite 5*: e.g. service at the restaurant tended to be at the slower side. Quality and quantity of the breakfast buffet was very nice. Value/price I'd give it a top rating, but on an absolute scale not quite.
"Not quite 5*"
The building was stunning and we were welcommed with fresh juice and biscuits. We were given a tour of the facilities before going to our room which was ready even though we arrived at midday. Majority of staff were very polite and friendly. However, what has stopped me giving it 5* was the breakfast service. 1st morning we arrived at 10am and lots of items had not ben refreshed (breakfast finished at 10.30), had to askfor juice aand butter and no one really noticed us. 2nd day we were earlier thinking it would be better but it was much worse. Had to ask numerous times for juice, gave up and collected it myself when i saw it on the side. Multiple requests for butter, in which time toast was cold and when i asked for the 4th time, the waiter was borderline rude letting me know he had lots of people to see to. I was so shocked that when we saw the hotel manager talking to guests we made him aware. He was very apologetic and said he had also been witnessing areas of improvement. Im pleased tosay the 3rd brbreakfast was much improved so can only assume the manager acted upon our feedback. All staff were friendly, saying good morning and much like all th other staff in the hotel we had encountered. Taking 2 minutes just to say good morning with a smile and having that brief interaction with guests goes a long way.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM