Only minor irritation was that a "luxury room" which we booked, did not include a bath. To get this very basic amenity, we had to upgrade our room at an additional cost of about £70 per night. The room we ended up with was one of the nicest we have ever stayed in. Overall the staff were very willing, helpful and obliging, but I think this is a common trait in Singapore.
Some updates to rooms with nice bathroom. All 800 rooms were occupied around New Year- so they started charging $5 for every call to housekeeping for service! Unheard of for 5 stars. More like 4.5 stars I think. The check in was sluggish. The lifts were very busy with every trip like a milk-run. A handy location for Marina area for sure. The breakfast was busy as expected but the choice really huge. The noodle bar was devoid of prawns and a lot of meats and the stock a bit bland. The public washroom near the main breakfast restaurant had not been cleaned from New Year's eve so the basin was decorated in technicolour with vomit, shockingly! The pool was a touch small and shallow.
"Loved this hotel"
Stayed at this hotel, fab location for shopping, excellent customer service and great room and facilities. The food is divine and staff are very willing to provide assistance at all times Will stay again,
"Very good hotel - but......"
We were only at the Pan Pacific overnight so it is not really enough to give an in depth review. I had booked a room on booking.com and then I saw that the hotel has a loyalty program so I booked directly with the hotel. While the booking.com included breakfast, the booking which was directly with the hotel did not and I didn't realise that it was a non refundable booking. When we got to the hotel they offered us a breakfast package with and upgraded room for SGD $ 90 where as breakfast for one was $ 48 ! Expensive. Actually Singapore is a beautiful but expensive city. Anyway the upgraded room had a lovely view of the Marina - as malandpete review said you could see the Singapore Flyer, the Gardens by the Bay etc. A lovely view with a balcony and very beautiful at night. The breakfast was fine - nothing outstanding. We were spoiled by the amazing breakfast at the Icon Hotel in Hong Kong which I reviewed last year and we stayed again for one night on this trip. Anyway back to the Pan Pacific - it adjoins a shopping centre (surprise in Singapore - everything joins a shopping centre) which was good as we got a few things and then got a taxi to take us to the HarbourFront where we were catching a Holland America ship to Indonesia. With the hotel, I felt that they wanted to extract more money from you. As it happened the upgrade that we paid for was worth it, but the room didn't have a bath, only a shower so the person checking us in said for $$$ we could get a room with a bath even on a higher floor. Sorry to harp on the Icon in HK, the first time we went there and it was just an overnight they upgraded us to a 65 sqm room without charge so here we paid more than on the booking.com site but had to pay more for the add ons.
the location, staff and view is perfect for our last stop on our Asian vacation. The fact that they give you a cell phone to help you get around is genius!!! The hotel is quiet and relaxing and the lobby is so pretty ! :)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM