"Probably nicest hotel we've stayed in"
We stayed here for 3 nights on our last leg of a 3 week trip. Didn't know what to expect but we arrived to a beautiful reception area with lovely seating areas and a pretty slick bar area. The girl who we checked in with couldn't do enough for us, we upgraded for a reasonable price and I'm so glad we did the room was amazing. They had already sorted us out a late check out and use of hospitality room before our late flight. Room was on 25th floor using lifts on the outside of building which is cool if you don't mind heights. Our bathroom was amazing with big bath tub, I couldn't get over how clean everything was too, felt like we were the first people ever to stay in it. The bed was big and comfy and the view out our room was incredible. Pool area was lovely with big beds to relax on as well. Would be back at this hotel in a heart beat, cannot find one fault.
"Cannot fault Pan Pacific Singapore... perfect."
My mum and I stayed at the Pan Pacific Singapore for three nights in a Panoramic Room (room 2407). The room had everything that we needed plus more - espresso machine, big bath tub, remote control to open/close blinds while relaxing in bed, free wifi, universal plug near bed, mobile phone with unlimited free calls and data. Perfectly clean and housekeeping could not be faulted. The location was ideal. We frequently walked across the Helix Bridge to Marina Bay (approximately 15 minute walk). It is about the same time to walk to Bugis Street but we took the MRT (train) which cost less than $2 each way. The walk to Promenade station from the hotel is less than 5 minutes. The MRT is so easy to use, I highly recommend using the MRT. We caught a taxi to/from the airport at just under $25. For those who like frozen yoghurt, you HAVE to walk across to Milk & Honey at Marina Square. DELISH! I would love to stay at Pan Pacific Singapore again.
"Horrible Start - Good Finish"
I have a bias towards this hotel -- I stayed here 30 years ago about 2 weeks after it opened, so I was excited to come back. The hotel is still beautiful -- a wonderful open air atrium, The rooms are relatively spacious, modern, and very clean. The wifi is free and fast, and the TV is a good quality and plenty of English channels. It can be very quiet and with motorized blackout blinds, the room can be made very dark. The bathroom and shower area is beautiful. In general, service is great. I found the restaurants to be severely overpriced, but that's O.K., because it's connected to two shopping malls that have dozens of dining options available. But the check in process was horrible. I was traveling with my daughter and we requested two twin beds. We were assigned to a room with one queen bed. I called housekeeping, who assured me the bed was just two twin beds pushed together, and would send someone up immediately. Twenty minutes later I called again, and heard the same story from a different staff member. When after a total of 40 minutes no one had shown up, I went back to the front desk. The clerk, who was the same person who checked us in, tried valiantly to solve our problem. She called housekeeping, who told her they had switched the bedding in several rooms, but could not give her a list of rooms with twin beds. She then went to the front desk manager, who shrugged his shoulders. Finally, she excused herself, went into an office, and finally, got us a room assignment -- one hour after we first arrived. Kudos to Kimberly, who diligently remained the sane voice in a sea of insanity. I would also offer this tip. We chose the hotel because of it's location and the nostalgia for me. But, SIngapore is so easy to get around by taxi and rail, that next time I wouldn't worry about location as much as quality and price.
When we arrived at the hotel we were greeted immediately at check in. We were upgraded to an upper floor room with an awesome view of the bay area. It was absolutely amazing! The hotel is situated in a perfect location for all the Bay attractions. Even the hop on hop off bus was within walking distance. Could not have been happier with this Pan Pacific hotel. Would highly recommend it to anyone staying in Singapore.
"Perfect location, exceptional service, modern rooms, and great restaurants"
The Pan Pacific Singapore is wonderfully located in the Marina Bay area close to Merlion Park. The building is architecturally interesting with glass elevators going from the lobby to the other levels of the hotel. Additionally, a great selection of restaurants, amazingly friendly, helpful staff, and comfortable, modern, and clean rooms make the stay absolutely enjoyable.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM