of TripAdvisor Travelers recommend this hotel
"Quirky, fun, memorable hotel"
My wife and I decided to try something different for our 20th wedding anniversary and booked a night at the Paper Factory Hotel. From check-in to check-out the staff was marvelously accommodating and professional. The hotel was indeed once a factory and there are dense columns, distressed brick, and concrete floors. While this studied style of design can be pretentious and somewhat creepy -- check out the Brooklyn Academy of Music's Harvey Theater for this style at its smug worst -- the Paper Factory carries it off with class. Because of our special occasion we were upgraded -- at no extra charge -- to a suite and it was spacious and super comfortable. There was even a bottle of champagne waiting for us and roses strewn on our bed. After dining at one of Astoria's terrific restaurants, we settled into our room for the night. Next morning we had brunch at Mundo, the truly excellent restaurant in the hotel's lobby. For out of town visitors the immediate Astoria surroundings might be off-putting, but venture out a bit and head towards the Kaufman Astoria Studios and you'll find a bustling restaurant row. The Paper Factory Hotel is also a few minutes from mid-town via safe and convenient subway. Outstanding in every way and highly recommended, I heartily endorse the Paper Factory Hotel.
"quirky hotel but the loud rude germans spoiled it"
my husband and i visited for our birthdays and anniversaries, it's a lovely hotel, although our view of an all night garage was a tad disappointing, we had dinner in the restaurant it was nice although $20 dollars for chicken and mash i thought was a tad expensive, so we never ate there again, breakfast is a filter coffee and a muffin, don't get me wrong it's nice but just expected a bit more, first day ordered a toasted sandwich but they didn't say it wasn't included in breakfast, was only later we found out and you need to get down early too, During our time a large family of germans were there with young children and the parents thought it appropriate to let the 3/5 and 7 year old run up and down the hallways all night and communicating only by shouting whilst parents did nothing put a real downer it.! if it wasn't for them i would of rated 4/5. The hotel is quirky and a real delight with nooks and cosy seats, staff were helpful and pleasant, it's less than a minute walk from the metro so super handy for manhatten and the sites.!
"Surprising quality, efficiency, and customer focus"
Please read past the first few sentences. This IS a great place to stay. First and foremost, the customer focus: When I arrived, I expected to have a room that looked like all of the pictures I'd seen online. I'd reviewed all 73 pictures shown, most being pictures of rooms available in the hotel (as opposed to lobby pictures, etc.) There were so many, I'd thought these were all of the rooms and/or typical. I was unaware that there were about 50 more rooms less spacious and with fewer amenities. The Queen Superior room I had booked and was shown to on arrival had no closet, no dresser, no desk/chair, and no sitting space with a parlor-type chair. It was literally a bed in a room with almost no floor space. I had booked it at $138 a night unaware that that was a special low rate and that there were rooms far different from the many shown online. I realized I had made erroneous assumptions and not verified what the ambiance and amenities would be in the room I was reserving. (You should do this.) This room would have been fine for a business man on an overnight stay, but not for a woman with a full week of outfits to stash. When I went immediately back to the desk, ready to request and pay for a better room, I expressed my surprise and disappointment based on the many rooms I'd seen online, all spacious including the Queen Superior. Without any hesitation, the rep at the desk immediately told me she was upgrading me FREE to a room with a King bed. I soon found it had a huge closet, a desk/chair and a large dresser with 9 drawers/shelves and a comfy sitting chair. I hadn't even whined for this to happen!! From that point on, everything went beautifully. I came back to my room one evening and it was very warm. I couldn't adjust the thermostat (locked) to cool it down. This was fixed almost immediately. The staff were warm and friendly. The restaurant, Mundo, has excellent food and the bar has great, unique cocktails. The funky Steampunk style of the hotel, with its many little conversation and activity nooks, made it far more interesting and comfortable than most Manhattan hotels. It's 1/2 block from a main subway line, 5 mins. to Manhattan. The only reason I'm not giving it 5 stars is that a restaurant isn't available for breakfast or lunch. Mundo opens at 5 PM. Requiring a gluten-free diet, the options (cold only) available at the small vended food bar in the lobby were limited to none. That said, I will definitely stay here again when I'm in NYC and recommend it highly to everyone.
"Nice and interesting hotel close to subway!"
We had a great stay in the Paper Factory, a bit an industrial environment but quiet at night and very clean! Very friendly and helpfull staff and a good coffee in the morning 😊 ( with a bagel/ oat etc) . Ideal location......just a few stops to Times Square ! We would certainly recommend the place👍 Iris and Emily
I stayed here, for one night, at the beginning of April. I loved this hotel. There was still some construction going in the courtyards and other parts of the hotel. That being said, I didn't hear any noise from construction and all of the materials were out of the way of guests. The staff was very helpful with check-in and check-out. The coffee at the coffee bar was fantastic, I'm not a fan of Keurigs so I was happy to see a real coffee bar. I recommend the Mediterranean bagel, the oatmeal was sold out by the time we got downstairs. After we ate, my friend and I went exploring in the hotel trying to find the staircase with the book column in the middle. This is located inside the restaurant. The manager allowed my friend and I to go in, since it was closed, so that we could take pictures of it. The downstairs bar in the restaurant had an old printing press behind it which I loved! The stairwells were just as awesome! On each level, there was a large blackboard with different messages on it. The stairs are kind of steep so be careful not to run up and down them. In the lobby, between the front desk and coffee bar, is a large area with seating and tables. The entryway to this area has two cut outs with books stacked in them. Some of the books were cut to fit in the spaces but it's just as striking as the book column in the restaurant. If you love art, you'll love that each floor has a different painting or picture and unique seating areas near the elevators. They have a really nice fitness center, arts and recreation room, and the courtyard areas look like they'll be perfect for summer parties. The rooms were extremely comfortable. The bathroom had one of the biggest showers I've seen in a standard hotel room, and no, it was not an ADA (handicap) room. The furniture pieces in the room were beautiful and I loved the William Roam products. Obviously, I would recommend this hotel for your stay. If I ever get back to New York it's where I plan to stay.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM