of TripAdvisor Travelers recommend this hotel
"Pleasure - Wife's Birthday "
Excellent hotel, close proximity of the subway. Excellent dining restaurant. Friendly staff. Had wonderful, sunny weather & enjoyable trips to Manhattan incl. MoMa, The Memorial, Soho, Eatally & numerous cafes & restaurants.
Peculiar location, but what subway is at the front door. Easy access to Manhattan. Decent in house restaurant and bar. Limited, very limited breakfast options. Neighborhood really is not there, but Uber and subway make it convenient. Rooms are large for NYC standards, quite comfortable. Staff was friendly. If in the area would go again. Long Island City has been up and coming for a long time. Not there yet.
Great Boutique Hotel with fun decor located in Long Island City. Loved the Lobby and the coffee - juice bar in the lobby! I had the apple, carrot & ginger juice. There are lots of wonderful antiques and art throughout the property. I spent two nights at the hotel. Price (off season) was good.
"Not Worth it."
I stayed here back in January due to work. Front desk staff was immature and snippy. Not friendly, and only greeted me one time out of a 3 day stay. Did not properly inform me about any of the hotel amenities or facilities (you know things like game room, room service, restaurant or any of that stuff). Nor is there a hotel book in the room to tell you important things about the nearby area. I got more information about the hotel from the internet and trip advisor than the staff. I was given a room with a view of Northern Blvd, Kaufman Studios, and the Mercedes dealership next door it was located on the 5th floor. The room is arranged a bit awkward. The shower and toilet is in two separate rooms. The contractors who did the room, did a terrible job, water gets all over the floor when you shower. The windows in the room are not insulated well, so its freezing. It took a long time before the room heated up (about 3 hours). After the room heated, the condensation started on the windows, bathroom and shower area so be prepared for water everywhere. Bed was comfortable (My queen bed reservation was "upgraded" to a king upon check-in). The the room was not cleaned properly. As a wet towel was left on top of my window sill (I assumed b/c of the condensation) when I got into the room and it was never removed. You're only given two bath towels and they are not large or plush at all. The room only had one bar of soap, but lots of shampoo. (Luckily, I carry my own stuff). Parking, in the area is difficult if you are driving as your have to be prepared to deal with street cleaning and construction. At night parking was fine, the area is safe. The train is down the block its a few minutes into the city if you need that, but the drive in is quick to the city at night. For the price per the night they charge this is more like an upscale motel. It has the potential to be more but management needs to pay attention. Will not be staying here again. I would not recommend this hotel to anyone else. Not unless, it has a major change in management and customer service.
"Cool rustic, retro boutique hotel with lots of potential"
My partner and I went to NY for the NY Times Travel Show; we own a travel agency and decided to stay outside Manhattan at this hotel because it look really cool and unique from the website photos and other reviewers info. It was originally a paper factory, hence the name. There are many mixed reviews and I can understand why. These are my comments: Pros: * The hotel has pretty cool, unique decor with rustic furniture, stylish and it's own different style than most hotels. * Better price than Manhattan hotels and one block away from subway station * Very good coffee at the coffee bar * The bar and restaurant area is spacious and again like the rest of the hotel greatly decorated. The bar area has these amazing handmade gourd lamps handmade in Turkey - great drinks. Didn't eat there but the food look really good * Bartenders were pretty cool and friendly * The manager was very nice and upgraded us to a the executive king room * The room was very nicely decorated with a rustic style. The more modern desk chair didn't fit in that look, it almost seemed like it was the last item they thought of. * The floors of the hotel and rooms are made of concreted, which for me it's great because I don't like carpeted rooms. They are never completely clean. There was a nice rug. * Big spacious bathroom Cons: * When we arrived at 11pm, the front desk staff was not particularly welcoming. They were there just to do their jobs. They saw both of us and still gave us just one key. That was very odd. I've only experience this in very small hotels were they still use the metal keys and just have one per room. * We sat in the big leather couches in the lobby with our drinks since the bar was closing. Some staff members where seating on the other couch and speaking loudly ; I don't care if the hotel staff is hanging out because it's late and there are not many guests around, but they should be more conscious of their demeanor in front of guests * Our closet had THREE hangers, you could have had at least 20. Why would the hotel just put 3 in a big closet' Does anyone travel with their own hangers' How are we supposed to hang out nice clothes, especially during winter people travel with a lot of heavy clothing * Cables from our TV were just hanging visibly, like they were in a rush to finish the room and forgot to hide them. Same in the bathroom, the mirror with lights had the cable just hanging and one side of the mirror's light wasn't even working. * * The bed cover is thin and I was cold. But I couldn't turn on the heater because the heater/AC is old and it makes this obnoxious noise. We reported it to front desk, and never heard what they did but it still made the noise throughout our 3 night stay. It can't be fixed, it is old and they need to put a new one. * The shower are is huge, but has one adjustable shower head that is ok but they could have done something nicer and put 2 shower heads if the shower are is so big. Or make it smaller and better use of the huge bathroom space. The water also flows out of the glass door because the tiles are going down instead of up. There are not enough shelves to put toiletry bags and personal items. Not a very well designed bathroom. * Our bathroom had one large towel, another thin medium towel that looked like a hybrid of bath and hand towel. This was odd. Why would a hotel not just have 2 big towels in the bathroom' After 2 nights, I left a note for housekeeping and asked first "NOT to change our towels (because I find it unnecessary to change towels every single day and wasteful. The hotel doesn't have a sign for this. Only for the bed sheets); and second to give us one extra big towel". She changed all the towels, including the hardly used hand towel and this time gave us 2 of the smaller thin bath towels. I spoke about this with the lady at front desk (Saturday 1/2817 at 6:30pm and this is for management if hopefully they read this). I told her about the towels and note. She started telling me that because the queen and king size rooms are for one person, they only give one big towel. I had never heard of such hotel policy. I should have not left the note because most housekeeping staff doesn't speak English and how would she know the note was for her. (The note was not in our room anymore so obviously she knew it was for her). She was very rude, almost lecturing and scolding me, I should have asked front desk! she said. When I explained I had never experienced this in a hotel and I OWN a travel agency, she replied "Well we are a different type of boutique hotel". I've never experienced such rudeness from a hotel staff. She shouldn't be in the hospitality industry if she can't grasp the concept of hospitality. When we checked out on Sunday the person at front desk was very nice, she asked how our stay was and told her about the rude staff. She said she'd take not and tell management so they could follow up with me. I haven't heard back yet. * We just noticed little touches/finishes here and there that were not carefully completely as they did when they started like the silicon smeared on our room's window style mirror, dark paint smeared in the bathroom wall and pieces of newspaper to level the game table in the lounge room in the lobby * All these things would not deter me from going back, EXCEPT for the VERY LOUD music that was playing downstairs on Saturday night. I don't know if it came from the restaurant bar or next door but it was extremely loud. And then guests who were going to their rooms at 3AM were shouting as if they were the only ones in the hotel.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Discover
Check-in: 3:00 PM , Check-out: 11:00 AM