"Great property and service"
1. The location is super-awesome - right in the middle of the shopping district, stone's through from the Powell st. BART station 2. Beautiful property - looks quite pretty from the outside; has a unique elevator request system 3. Check in was very smooth. Considering that i was a high-tier HHonors customer, Ms. Cristina Campbell offered me a room with a good bay view and upgraded my breakfast coupon, without my asking. 4. The Breakfast buffett has good variety and I was satisfied with what was on offer 5. Good staff overall - Front desk, security, bell desk, housekeeping, wake up call - everybody was polite, smiling and prompt. 6. Spacious and well-done rooms, with a safe and a mini fridge. I would certainly stay here again, if i am in the city and would recommend to the people I know.
"Overall Not Bad"
Nice room, nice lobby, very nice overall appearance. Misleading in the sense that we thought breakfast was complimentary, but even the pastries & such were priced. The buffet was going to be $24. We also were unaware that were was going to be a charge if we wanted wifi.
"Terrible Customer Service"
My stay at the Parc 55 was generally favorable: nice location, friendly staff, incredible views and nice room. Unfortunately, I'm left with a terrible taste in my mouth due to some horrendous customer service upon my departure. Within 48 hours of my departure, I recalled leaving behind a pair of running shorts. I called the hotel, gave a very detailed explanation of my situation (room number, length of stay, description of shorts, where they were left behind) and after being put on hold for a few minutes was told I would receive a call back. I was called three hours later and told that after "looking through their database" my shorts were not found. Terrible! What "database" is there for lost and found' Also, where did the shorts go' Either way, it makes me question this hotels staff and I certainly won't be staying there again,
Really surprised at how large the room was and very clean, wonderful staff, quite, although I didnot eat at the restaurant it was always busy. The only, complaint was no hot coffee in the lobby. You either had to go to the restaurant or next door to a local coffee shop.
Enjoyed our stay. Chinese New year was going on. This place is very convenient especially if you have BART access. Positioned on Powell street where the Cable cars are. Just get off Bart and take a left and you are there. Near Union Square 2 to 3 block walk. Theaters within walking distance and plenty of good eats all around.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM