of TripAdvisor Travelers recommend this hotel
We've stayed at Hilton Grand Vacation Club Tuscany and Sea World in Orlando properties many times with exceptional experiences, so we decided to try Parc Soliel. We entered the room and were immediately greeted with what was less than Hilton standards, the furniture was so dilapidated and dusty. Why would we pay to stay somewhere where the accommodations and furniture were in a condition less than where we live' Definitely less than "Hilton" standards for a 1 or 2 bd rm accommodation. First impression was disappointing. We stated our concern to management and they were able to change our room the next day. However, we will not recommend Parc Soleil to our family or friends. We've been Hilton Grand Vacation owners over 10 years, never before have we had an experience like this.
One of our favorite properties within the HGVC system. This is our 5th time staying here, and we have stayed at about 6 other HGVC properties. The staff is excellent to work with, and the location is great for family and couples. This past summer we invited our 4 boys and their families to stay with us using 4 total rooms for a week. It was a vacation they are still talking about.
"Our favorite place to stay in Orlando"
Great location and amazing facility. Clean, modern, spacious rooms with many options for number of bedrooms and guests. Nice half mile running track, fitness center, and a convenient marketplace for snacks, essentials, and Starbucks.
We came to stay after they called us for a "free" 3 night/ 4 day stay well for $99.00. (We are a Hilton honors member) The resort is nice, they are doing demo on the pool, but we weren't planning on swimming anyway. I like that they have a play area for the kids, a movie room and other things! That was nice! Room was spacious and very clean. The batteries in the smoke detector was going out but I called down and someone came right up to fix it! Free movie rentals and 4 free Starbucks coffees was nice too! The only complain I have was the the air, either it was freezing or hot, no in between! I finally had to turn off the A/C and just open the glass door to the balcony since it was a cool night. The sales presentation they made us sit through wasn't too bad. Our guy wasn't pushy but consistent. Said it would last 45 mins to 2 hours, it lasted 3 hours and we had a baby that was loosing it. I felt like we were the first people done, there were so many more people still there.
"Beware...main pool CLOSED until Dec. 19,2016"
Upon checkin we were very impressed with this property. I asked to be upgraded to a pool view room, which the staff accommodated. The grounds are beautiful, and the room was spacious! My kids were practically throwing things out of their suitcases trying to find their bathing suits, they could hardly wait to get to the pool. So imagine my shock and horror when I opened the curtains of my "pool view room" and saw that there was NO WATER IN THE POOL!! Only construction workers were in the pool...no water. I immediately called the manager and was told it was unavoidable maintenance. I actually do understand that these kinds of things happen. What I don't understand is why I was not informed at check in, or better yet I should have been sent a notification email before I arrived. We promptly checked out and went to another hotel. I will say... the manager was great. He was very apologetic and told us we could drive to the other Hilton hotels and use their pools, but neither of those pools had slides, which is what my kids were so excited about. So, This just was not a good solution for us, and we chose to move to another hotel. Despite this unfortunate situation, I would stay at this property again. It really was beautiful! And had there been water in the pool I think we would have had a great time.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 10:00 AM