of TripAdvisor Travelers recommend this hotel
Since we loved it so much last year we returned for a 3-day mini vacation, only to discover upon arrival we had driven/flown into an impending hurricane. I cannot praise Hilton enough for how they handled the entire situation! Regular updates on the progress of the hurricane by message directly to our room and ALL of the staff bent over backwards to ensure we were happy and safe. My two friends had flown in from Texas and their flights were cancelled and had to stay 2 additional days. Parc Soleil not only kept us in the same lovely room, but waived the resort fee. Beautiful accommodations, perfect location for Disney, Universal or Sea World and exceptional customer service. What more could one ask'
"Nice place to Escape to, Location is excellent"
The location is wonderful. Right by I-4 which can take you anywhere. It's located off the back way to Downtown Disney, Sea World, Universal, the Outlet Malls, Restaurants of all kinds. The room was wonderful with a full kitchen, huge bathroom, separate sleeping area, balcony and in room laundry equipment. Staff was helpful and friendly. Room and hallways, building etc., were clean and in excellent shape. We certaintly stay here again.
"Don't buy timeshare because you can't get out of it"
Really''' I just said don't buy because you can't get out of this 😤 This has nothing to do with your staff who are ALWAYS amazing. Your corporate stinks. Oh! You need more criticism'''!!'''' We were told that if this turned out to be something that didn't work for our family it would be easy to sell. HA! Best lie Ihave heard in awhile. Thank you for wasting our money. 😡
We were booked into a one bedroom through a timeshare presentation offer. The suite was spacious and clean but rather stark. We thought it could have been more comfortable and cozy. We did not have a positive experience the first night of our stay. After arriving we decided to have dinner on site and we were disappointed to see the restaurant was more like a poolside concession than a dinner restaurant. Although there was only one other couple in the restaurant when we arrived, it took almost an hour for our food to come out and then my husband was served only the rice portion of his chicken and rice dish. The chicken came out later on after he was almost finished with the rice. The explanation was that the cooks were new. However, to their credit, they deducted that dish from the bill. Then, later on that night at about 11 or 11:30 pm, the fire alarm went off and everyone was ordered to leave the building. We had to go down ten flights of stairs in our pajamas only to reach the bottom to be told it was a malfunction and we could go back to our rooms. After arriving back to our room, the screeching alarm and evacuation announcement continued going for about another half hour. We couldn't hear the TV and obviously there was no point in trying to sleep. The following day we attended the timeshare presentation and the young man made it quite apparent he was not happy with us when we declined. The icing on the cake is that our gift for attending the presentation was a ticket to a Disney theme park, and when we presented it at the gate we were told that it was a "value ticket" which was not totally acceptable, and we had to pay a little extra to make up the difference.
The staff was helpful and very friendly. Beautiful grounds with two swimming areas and a water slide for the kids. The rooms were spacious and very clean. Conveniently located near Disney and other parks.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 10:00 AM