of TripAdvisor Travelers recommend this hotel
"Spot on in Beijing"
Great hotel with top service. Rooms are very spacious and well decorated. I had a mini suite which was very comfortable. No trouble with language barriers as most of the staff speak very good English. Good size gym which is well equipped and a magnificent heated swimming pool area downstairs that is amazing to see. Oasis spa looked very enticing and offers full range of treatments for those who want to indulge. About 1/2 hour from international airport by car during off peak hours. Would expect this to change dramatically during peak hour so time your arrival and departure times carefully. Best tip I can offer is when using a car and driver service make sure your details are also included in Chinese as well. This could save some exciting moments. This Hotel is exceptional.
"low food quality, bad service, bar with no music band!"
went in August for dinner with my girlfriend and for a drink on the sky bar. We dine at the chinese restaurant (located in the basement of the shopping mall), we arrived almost at the closure time and the staff seems not to happy to have us...we order food but was low to Hyatt standard and service with bad attitude. after the dinner, we went on the sky bar to see the international band, but was not there!!!the manager told us that they are late, ok we wait then....order 2 drinks (over sweet and alcohol free for around 300 rmb!!!)at the end the band even did not show on!!!absolutely not Hyatt at all!!!
"Hit or Miss"
First of all, I start out by saying this is the Park Hyatt, a brand and a hotel known for exceptional service and luxury. I have stayed at other hotels in the chain without incident. However, this hotel has certainly had some misses. 4 years ago when I stayed the shower overflowed the first night but the engineers were on top of it fixing it late that night and a lovely apology with sweets was left in my room the next day. This time the toilet was not functioning properly and the light in the bathroom was flickering. Ignoring the light, the hotel sent an engineer once again to fix the potty and made it work only after I was out the next day working. But the real problem was the HVAC. As a traveler with odd hours and a high metabolism I need a room where the temperature can be dropped to 18-19 degrees C. The rooms were set at 22 (almost 72 F) and I could not get the temperature below 22C even with the thermostat set much lower. The hotel could not understand my concern tho I told more than one person more than once. They felt if the fan kicked on, the room would cool off. It did not. After 4 days in which I could not sleep and 5-7 additional complaints I was moved into an enormous suite where, yes, the thermostat and A/C would actually cool the room (my 3rd room of the week's stay). Unfortunately too little too late since I had to relocate all of my belongings for a single nights sleep and catch an early flight out. Disappointed in the level of service and inability to right what was wrong. Everything about the hotel otherwise is wonderful but nothing seems that great when you haven't slept.
High above the city, the Park Hyatt Beijing is a truly elegant place to stay for business or pleasure. From arrival to departure every moment at the hotel was perfect. Thank you to everyone at the Park Hyatt for the memorable stay.
"High Standard Beijing Hotel"
I stayed in Park Hyatt serval times and this hotel can keep their high standard over the years. Very helpful staff at front desk. In-room dining is good, but only the hot chocolate doesn't taste like chocolate..... For business purpose, this hotel is the best as it located in CBD, however, it need to take 30 mins for you to the old city / sightseeing, not a very convenient location for leisure travelers.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM