of TripAdvisor Travelers recommend this hotel
"One of the best!"
Can't beat Asian hotels, but this is one of the best in Beijing! Great service, delicious food, excellent meeting rooms, and high tech rooms. Traffic and air pollution are a real challenge, but this hotel and staff made the 18 hour trip worthwhile! Don't forget to visit the amazing pool...
"Park Hyatt Beijing"
I've always enjoyed staying at this hotel because of its excellent location and it sits above a major Line 1 and Line 10 underground train connection. The rooms are big and nice, nothing to complain about!
"China Bar a Bore"
Went on a Thursday night, place as dead as obamacare. Odd atmosphere. Staff outnumber bar patrons. Staff not speak English very well. View is pretty good but drinks are expensive by U.S. custom. Don't go would be my advice.
"Beautiful Hotel, but Needs a Tremendous amount of Improvement on the Service Side"
The Park Hyatt Beijing is really right now a complete let down. My experience is not alone, there seems to be countless posts about the issues I experienced on flyertalk. The low two star rating is based on price. I'd rate the Grand Hyatt Beijing Five Stars. First I would like to talk about the positive aspects of this hotel. The hotel, lobby, public areas, and guest rooms are all gorgeous. Much like other Park Hyatt hotels, they have a very (fancy) home like feel that is welcoming. I also found all the waitstaff at the breakfast area extremely friendly and helpful. The food is quite good. Check-in was fast, but had a very annoying issue. As a Hyatt Diamond member I did not appreciate the fact that my guest had to register the day before in order to eat the Diamond breakfast. I potentially had another guest staying with me. I was told the hotel would only honor breakfast for this guest, if they registered the day before they ate breakfast. This is absolutely absurd and the absurdity continued throughout my stay. There is a serious issue with the HVAC systems in guest rooms. I know I am not the first to complain about this. HVAC is completely unreliable. The thermostat is not indicative of the temperature in the room. I asked to change rooms, because of this issue. My second room had the same issue. It was explained to me that this is due to some 'vague' humidity issue. This is not an acceptable response. I'd set the thermostat to 25. I'd wake up bone cold and shivering. Later in the day it would become blistering hot. All the while the thermostat, displayed a 24-25 current temperature. By the end of my stay I had a cold. I think an acceptable temperature is really important to a quality stay, its quite unfortunate that this hotel has a continuing issue with this problem. The other issue I had was with the service from both guest services (the people one calls to request items) and the front door staff. Regarding guest services, I had to call multiple times for extremely small requests. I'd call for an item let say a bottle of water, wait thirty minutes no item, call 2nd or 3rd time and in 5 minutes it finally shows. This is completely contrary to the Park Hyatt service standard. I think this hotel also fails to teach the guest services team about room amenities and Hyatt member benefits. It took about 15 minutes of phone calls while I was standing outside the check-in desk for the staff member to realize that the rooms did indeed have Bath Salt. Furthermore, when it comes to Hyatt Diamond amenities the staff member had no idea what I was talking about regarding the shoe shine amenity. Another few minutes of phone calls. This wasn't a language issue as I explained in both English and Chinese. Nevertheless, they did really try to help with a smile. They were very kind, but it's really on the hotel to teach staff. To really round out a quite subpar stay, I received no help with my luggage upon receiving it on the first floor. They seemed too busy playing on their phones and texting on wechat to bother to wheel my bags outside or help me even get a cab. I'll want to stay here again maybe in a year, because its more convenient for me and its quite a pretty property. However, they've got to get their act together. I've had much more enjoyable stays in Hyatt Place(s) in the middle of no where. I'll watch the reviews both on here and flyertalk for any changes. For now, I'll stay at the Grand Hyatt.
"My home away from home"
Beautiful room and great views- love the way the hotel lobby was at the 56th floor- and breakfast at 58th- from there you get to see the entire city of Beijing- provided if the pollution is down to a minimum.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM