of TripAdvisor Travelers recommend this hotel
This is my fifth stay in the Hotel and cant say anything except its perfect as usual. Thank you All Staff pf Park Hyatt to make our stay unforgettable. the hotel location is strategic in Michigan Ave , with all possible shopping places and near a lot of restaurants .
Overpriced undervalued; poor food selectiontion and limited. Very pricey $16 entree salad the size of a deck of cards. Great location and clean rooms friendly front desk but would stay elsewhere on business
"Its all about the location"
I would give this hotel a good but there is no "good" rating on trip advisor. It certainly was not very good sadly, because it has the potential to being exquisite. So the location is unbeatable in terms of the shops etc. Had a water front view overlooking the water tower and the lakes-divine to get up and go to sleep with this view. The room is well appointed, but never had turn down service unless I asked. One time I did not (4 days into a 5 night stay) did not happen. Not generous in replenishing toiletries and one evening had to squeeze the last drop of shower gel out of the little bottle. This was rectified once I made one comment at reception. Staff from Bell hop to the gentlemen who welcome you at the front door very friendly and helpful. Reception desk patchy. On check in asked if I would be upgraded as I had a Virtuoso booking and was told I had a room with a view. I said I had paid for it and if there was availability was eligible for an upgrade. The reply was equally fast-if there had been availability it would have already happened-no checking-not good form. When I complained on the turn down service-initially unwilling to accept that this was happening-again not good form. As for the NoMI bar-forget it. Had the lobster roll on my first night-the lobster was not fresh and tasted like it had been just defrosted. The chips were so salty that my blood pressure I am sure shot up.The bar has no vibe or atmosphere. At breakfast it is superb! At the end of the day this hotel appears to lack a narrative and is missing a few elements that would comfortably make it great.
"Nice hotel. But.. "
My husband and I stayed at Park Hyatt Chicago for one night in September this year. -Location: Great in the center of Chicago. Lots of restaurants and good pizzerias within walking distance which is very important to me.. -Room: Clean and modern. We stayed at the basic room and I think it was quite spacious. The armchair in the room was very comfy. -Membership benefit: As a Hyatt diamond member, we were given a complimentary breakfast which we had as room service. It was a standard American breakfast with eggs and such. It was good but not memorable. - Service: Most staff were friendly and helpful. -One thing that I was disappointed: We rarely use the swimming pool or gym unless we have a chance to stay in so-called luxury property like Park Hyatt. This time we used the pool and the pool itself was nice. However, one of only two shower booth at female locker in the spa connected to swimming pool was lots of (>100) small (maybe fruit') flies. The shower booth was somewhat dark inside so I didn't see them initially but during the shower those files just flied around altogether! I notified the spa staff and she came to check with me and she was also shocked. She said she would notify other staff for insect spray or such. I just wondered (and still wonder) why and how it was kept with full of flies. This stay would have been much better without the incident as above. As described above, this is a very nice hotel with luxury features and friendly staff. It could be a minor episode but this was not I expected from Park Hyatt property. Other than that, overall, we did enjoy our stay and are willing to return next time we visit Chicago (but not using the spa).
The Park Hyatt takes you into a nice tranquil space when coming off the the very hectic Mag mile The Park meets every need right on property. If you venture out everything is is at a arms length. If you have any special needs make sure you notify the Hotel so they can meet your every need. Enjoy!
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 1:00 AM , Check-out: 12:00 PM