While the Park Hyatt is in a convenient location with large comfortable rooms, and an amiable concierge service, I think the word "luxury" is a bit superfluous in describing this hotel. The main lobby, located on the second floor, is wood paneled and sparsely furnished which hardly coveys an atmosphere of warmth. The reception staff has a rather affected attitude. In comparison to other 5 star hotels where my husband and I stayed in our 100+ trips to Europe, this one was disappointing.
"Nice hotel. Worth a visit. "
Stayed at Park Hyatt Hamburg for 4 nights in early October. Overall I had a comfortable stay here, however, for some reasons, I felt this particular Park Hyatt property was more Grand Hyatt-like. It is certainly nice but not as luxury as other Park Hyatt brand hotels. To be fair, the rate is more affordable compared to other PH ones in Europe (PH Paris, Vienna etc) Location: Convenient. Near the main train station. Room/bathroom: We stayed at Park suite twin and it was spacious. L'occitane toiletries provided and I was satisfied with that. Especially liked small bath-cube with excellent scent. Breakfast: Enjoyed their buffet breakfast which included made-to-order egg dishes, fresh fruits, breads, cold cuts, various hot food and such. The staff at breakfast section were all very friendly and helpful. Loved their service. Checkin/check out service: Mixed feelings. When I checked in, the desk was not busy and I was the only one who was checking in. When I gave my name, the front desk staff checked his computer, and just said "We don't have any reservation under this name". I actually booked through hyatt webpage (as always) and had already received a reminder email from Hyatt as standard practice. He did not even try to check if there was any error or something, nor asking me any further questions. It would have been nice if he at least asked me if I had a reservation code or where I made a reservation or if I really made a reservation to PH hamburg not other hotel etc, but no questions, not further words. He just continued to look at me, and said "we don't have your reservation." Very awkwardly I even asked him to confirm if this hotel I was checking in was Park Hyatt Hamburg. After a few minutes of awkwardness, thanks to T-mobile which provided me slow but accessible internet in Germany, I was able to find my email from Hyatt and showed him. He checked it again, and he found my reservation with sudden big smile, saying "oh yes, there it is". He then proceeded the check in process, so I asked what had happened to my reservation. He did not say sorry or something, just said "It was not your fault". So I again asked what happened out of curiosity then he said "Let's say it was my fault". Then he said "Oh, you are a diamond member. You even have a hyatt visa card! Oh, I think you are the most important guest in our hotel today" I was literally surprised the changes of his voice tone and expression. Except for the small episode on check in, other services (housekeeping, checkout service) were all smooth and very nice. Would I come back to PH Hamburg when I visit Hamburg' Probably yes if I have a chance to visit the area. Would I visit Hamburg again just to stay at PH Hamburg (which I sometimes do for some properties)' I don't know. Maybe.
"Good location, nice rooms, great bar staff"
This is a very good hotel, only odd thing is you are in a shopping centre which was a little odd, but apart from that, the room was very nice, food was good, bar is very nice and the bar staff are great. The location is right in the centre so lovely to walk around. When I go to Hamburg again this is where I will be staying.
A very nice hotel - placed wright in the Allstadt. Very good rooms, very confident/pleasant staff all over. Excellent restaurant. Excellent and beautiful Spa in the basement. Nice shopping center just next to hotel entrance. There is nothing negative to say about this hotel :)
"Same high quality"
It is the 6th or 7th time the last 11 years I stay in this hotel. Believe that is one of the best city hotels in Europe. Amazing environment, very well situated, friendly stuff. Thank you once more for a wonderful stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM