"True 5-star in Great Location"
Stayed 4 nights in a junior suite with access to the Club Floor. Room was well-appointed and comfortable, overlooking gardens. The Club was a wonderful feature - free breakfast (much more than 'Continental'!), complimentary happy hour with extensive hors d'oeuvres sufficient for a meal. Location at top of Collins Street is easy walking distance from restaurants, stores, theaters and the business district, but in a quiet setting away from tourist crowds. the spa and gym are outstanding and the gourmet restaurant, Radii, was outstanding albeit pricey!
"Wonderful Melbourne hotel"
Recently stayed at the Park Hyatt for my wedding night. Booked three rooms for us and family - all were stunning. The staff were fantastic. They have a lovely 'subtlety' about them - they are there, and incredibly attentive, but they are gentle and not in your face. The hotel is sparkling clean and the location is wonderful. The city is on your doorstep, but the quietness of the east end is calming. Very special thanks to Angelica from the front office. She is wonderful, and a credit to the hotel.
My husband and l have been staying at The Park Hyatt Melbourne for many years and we absolutely adore it.the rooms,the staff and the food are just superb.We also love the location,very close to designer shops and to the wonderful parks.
"Disappointing return stay"
I spent a night here a couple of weeks ago. I stayed six months earlier and left a very favourable review on TripAdvisor. I’m now wondering what I was thinking. The second time around was, on many fronts, a rather mediocre experience for a hotel that charges AUD280-300 per night for its cheaper rooms at non-peak times. There were too many minor ‘fails’, and I left with a sense that staff training at the Park Hyatt is lacking. Soon after arriving in my room, I called Room Service for dinner. I was told the meal would take 30mins to arrive, so began preparations for a shower etc. Some 10mins after I placed the order, there was a knock at the door – dinner! It was impressively fast, but answering the door in robe and towel was awkward and inconvenient - a case of 'under-promise over-deliver' gone wrong. A staff member arrived at some point to turn down the bed. I declined the offer, though should have accepted. When it was time to sleep, I pulled off the bed cover to find dried mascara (or something worse) on the edge of one of the sheets. However, it looked innocuous, the hour was late, and I was too tired to call Housekeeping and wait while they dealt with it, so I moved to the far side of the bed and fell asleep. The next morning, I went down to the pool area to swim and asked for a locker. The girl on the counter assigned me Locker #9. She then unthinkingly assigned Locker #10 to the male customer who followed, so the two of us found ourselves wrestling for space in one corner of the otherwise empty locker room whilst trying to change and get our clothes into our respective lockers. Afterwards, I headed to the breakfast buffet at the Raadi. Not a single staff member was available at the door to greet guests, so I preceded to descend the stairs. Was I in the right place' I finally located a staff member in the restaurant proper. He recorded my room number before escorting me to a table that was already occupied by a customer who’d momentarily vacated his seat. He then managed to find an empty table. The buffet offerings were quite limited, I thought, with the salad bar requiring guests to enter an area that, at lunch and dinner times, looks like it would only be accessible only to staff. The restaurant staff seemed disengaged, not quite knowing what their jobs were. Nothing disastrous occurred during my stay, and the issues I’ve flagged are pretty minor. But after my very positive experience six months ago and the not insignificant nightly room charge, the minor service errors were too numerous to go unnoticed. I’m rounding up to 3.0 stars in the hope that performance will surprise on the upside next time I stay.
"Very comfortable hotel"
This is a well appointed and comfortable hotel. Great location and within a short walk to all of Melbourne's amenities. Room was generous in size, clean and in good state of repair. Free wifi was a good speed and always welcome whether you visit for business or leisure. Would recommend to anyone.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM