"On the pricey side but well worth the money"
A very luxurious hotel on the edge of the city. Walking distance to the entire East side of the city and treasury gardens. This hotel takes you out of the hustle and bustle and let's you relax in style. The standard king bed rooms are plenty big and luxurious enough. Go spoil yourself!
We stayed here as part of the epworth freemasons newborn hospital experience. Staff were helpful and friendly, meals were delivered to our room warm and were delicious, nutritious and of a generous portion. Our room was large, cozy and super comfortable.
"Pretty Good, But Could Improve"
I have mixed emotions about this hotel. I stayed during the Easter week and did not get a suite upgrade upon check-in, but did get an upgrade to a room on the top floor with a view and fireplace, certainly large enough for my needs. The lounge was with quite an extensive array of foods and drinks and liquor, and the attending staff went above and beyond to provide great service. Most lounges are pretty sparse, but this lounge seemed to always be open and even had wraps at lunchtime - there was literally no need to ever go out to restaurants as a Globalist. This lounge was even better than the Westin in Tokyo. The bathtub has a large container of bath salts - the first in any hotel I’ve stayed at. Most places that do have salts usually have a tiny little packet that does nothing. Now for some of the downsides… As is mentioned in a number of posts, this is more like a small Grand Hyatt, in other words - one level down from the best. You may or may not see a porter - one of the front doors is left open for you to walk through the front door on your own. When you check-in, there is no particular recognition of your status as a Globalist other than to mention the upgrade; normally at any other Hyatt I hear, “I see that you are a Globalist, thank you for your loyalty." Although the welcome amenity has been discontinued, most Park Hyatts will still provide one, especially if there was any sort of a glitch with your check-in. In my case, I had to go back down to the desk to have the on-duty manager come in to unlock the door because the locks had “low voltage” needing extensive engineering for both rooms, both upon check-in and, again 3 days later, the day before checkout. Also upon check-in the room’s television sound didn’t work and again require engineering to come fix it. It is a wonder when the last time anyone was ever in the room and I was disappointed that there wasn’t any gift-recognition for running up-and-down to enter my room - as if I’d checked into a Motel 6. We came here after staying at the Park Hyatt Sydney and the differences are quite stark. As mentioned in many other posts, the staff in Sydney welcome you by name. The staff in Melbourne don’t know you from Adam. The shower has no separate wand shower head and there is no Toto toilet. Also, the restaurant’s breakfast buffet has a very limited number of blunt staff from Asia, giving the feeling of being in a Golden Corral, as opposed to being doted upon by Europeans, as in Sydney. The next time I’m in Melbourne, for a conference next year, I am tempted to check out the Grand Hyatt or even the Westin, but maybe I’ll stay with what I know and come back here for the goodies in the lounge...
"GREAT PLACE TO STAY"
I had a great time. The staff were super friendly, kind and professional. The room was amazing. I would recommend anyone stay at this hotel. I enjoyed myself as it was my boyfriends birthday and the hotel was very special.
"Great Hotel - Average Food and Beverage"
We stayed at the Park Hyatt for the Easter Sunday experience and must say the facility is far superior. The bedding was excellent. However the Food and Beverage is the worst offering i have ever seen in a 5 star establishment. Maybe i was the last meal of the day' I would recommend anyone to stay there, however give the F&B a pass as there is far better on offer locally in the diverse Melbourne offering.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM