of TripAdvisor Travelers recommend this hotel
"True five star hotel "
A true resort. The rooms are magnificent and high tech. Everything is top quality from the linens to the food to the amenities. Included breakfast comes with French press coffee. Amazing welcome drinks and concierge service. The spa treatment and spa were the best I have had in Cambodia. Location is ok -- you are near pub street but that means it is busy although the rooms are well sound proofed. And prices are higher -- the 60 minute magnificent massage was amazing for $75 but in Phnom Penh I can get a four-hands 90 minute massage edit $60. Pricier but worth the experience. They have a classic apsara dance show free - at least the show is on during the weekends. Expensive but worth it!
"Top Notch Hospitality, Food, and Accommodations!!!"
From the moment I was greeted to the last farewell, I was completely spoiled with the hospitality and kindness of the staff. Their attention to every detail was like no other hotel experience I have had. The 2 bedroom suite with it's own plunge pool was fit for a king, the amazing breakfasts, and wonderful dinners in their restaurant are certainly unforgettable. I’ve been showing my vacation pictures (mostly the hotel) to my friends and family. Incredible! A great location within Siem Reap and plenty of options for day trips. Check with the concierge.
In the midst of a crazy busy town I felt like I was dropped into a beautiful oasis the moment I entered the door. The staff, the décor, the beautiful pool all created serenity in the midst of chaos. Aside from visiting Ankor Wat I would have been happy to never leave the hotel. Park Hyatt knows how to pamper their clientele. In our 4 country tour this was the most beautiful facility. Be sure to bring your swim suit to indulge in their phenomenal pool.
"Great location, beautiful hotel "
Located centrally within easy walking distance of Pub Street and the Old Market, this is a good choice for a stay in Siem Reap. It has everything you expect of a Park Hyatt hotel, with well appointed spacious rooms, two swimming pools, lovely dining room with indoor and outdoor dining...
"Beautiful property, could do with a little service refinement "
I stayed for 4 nights here with my brother for leisure at the end of November. The hotel has a fabulously central location and is like a perfect little oasis from the hustle and bustle right on its doorstep. It did remind me of my stay at Park Hyatt in Zanzibar, similar boutique like luxury hotel vibe, bright white low rise building with an airy feeling, mixing classic and contemporary designs giving it a real feeling of sophistication. This is my perfect style of hotel from an aesthetics perspective, very chic. I loved the fact that you get to choose your welcome drink when arriving (A first for me), and the lovely couch area makes the whole check in process quite effortless. However, after that we had a troubled start. I booked a twin room and was told at checkin that it would be with 2 beds, then we realized it was 1 king bed once we got to the room. We were escorted by a staff member who said he would sort it out and told us to remain there for the moment. We got our bags delivered shortly after and the bag boy told us we could go down and eat (as we told him we were hungry) and they would move our bags while we are at the restaurant and issue us the new keys. It was a little strange he was telling us, not the original staff member who said he would get back to us, but I simply overlooked it. We were given the new key room and went to the room only to find out they didn't work. Came back down and got the new ones, once in I instantly got this damp odour which I couldn't shake off. I called to complain and asked to be moved again, at this point I asked to speak with the duty manager Bunthorn. He promptly came to the room and I explained what had happened, by this point we just wanted a room and to settle in as it was 2 hrs after we originally got there. He then very kindly offered us an upgrade to a Suite to try and rectify the bad start, but even that room didn't smell 'fresh' but he assured me he would make sure it smelt better by the time we came back, as we wanted to go for a walk and explore. We came back and everything was perfect and he was extremely good at resolving our issues, and accepted my feedback in a positive light, which I was grateful for. After that everything went well, the glasshouse cafe is delightful , breakfast was the best I've come across in a while, a la carte too which I so love over buffet. the fruit and coffee were the best! I have. A gluten intolerance and they made everything special for me and I would tell them the night before so they'd be prepared, that was superb as well! Staff at breakfast, particularly Chanmolika and Sopheap were outstanding , friendly, great communication skills and had such a delightful manner! Concierge were helpful and courteous, and helped us with restaurant reservations, tours and tuktuk transport. One piece of advice I have for them is to be a bit more on the ball or proactive with advice and tips for customers like the Four Seasons usually does. E.g one day we went up to the mountain for sunset near Angkor Wat, it would have been nice if the concierge had known shorts were not allowed (although after tugging them down the security let me pass). There were other circumstances where I feel they could have offered more advice considering that is main their job and should know all the tourist information and tips inside out. The pools are great, they have two, we loved lounging around there and the little complimentary poolside snacks kept coming and water was refreshed which was superb. The staff are very attentive and it's a lovely spot to relax after all those temple tours. The rooms are well appointed, modern and with a touch of class, love the showers in particular and everything is just as you would want it. There was some road noise but don't think that can be helped if u want to be as centrally located as it is. We had another not so nice experience at dinner in 'The Dining Room' restaurant. It was fairly quiet, maybe 10 Customers at 9pm, but the two staff members serving there I felt couldn't really handle it. Service was very slow, they seemed to be preoccupied sorting the bills out by the tills, both of them. We were bought a menu that had missing pages, then when I asked about a fish dish recommendation there was a serious communication gap. At that point after waiting so long I asked to see the manager Phoeuy. He then fixed everything and served our table throughout thereafter and everything worked like clock work and food recommendation was great! He even gave us the meal complimentary as a gesture of goodwill, but I really do think they need to train the staff there better or have a really good English speaking staff in amongst the team, as it's fine dining , you can't compromise. The level of service we got from the manager Phoeuy is what I'd expect from the other staff at the restaurant too. One special mention goes to the exceptional Exec Sous chef Psith. Anyone suffering with allergies, he is a master at working around it. The gluten free bread is better than back home and his breakfast creations were delicious. He made me French toast, pancakes and eggs Benedict all without gluten. He even recommended me restaurants to try nearby where he knew the chefs could handle my food intolerance. He was so passionate and enthusiastic, a real asset to the hotel, wish we had met him at the beginning of our trip, he was so helpful and have us the best tips! In summary, I still would recommend this hotel and think it's a stunning property with excellent food and can't imagine any better in Siem Reap. I was reluctant to give it 5 stars, but the good bits and resolution of problems bought it back up. I just think the service was a little hit and miss. Some staff members are so amazing, smiling, go out of the way to help and are just wonderful and make you smile. The others are also great, super sweet and have a lot of potential but they just need to improve their English and be trained better to deal with customers who expect top 5 star service, considering the price you are paying to stay at the Park Hyatt Siem Reap.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM