of TripAdvisor Travelers recommend this hotel
"Worst service and language"
We went for our honeymoon and we called before they told us we can pay with hyatt gift cards in that hotel. When we checked out they told us they couldnt and we had to pay everything and it was the most expensive hotel, 500$ the night and it is not worth it!! Nice hotel but the service is not good, they dont even say hello, they didnt make out cleaning room until the afternoon, breakfast was not that big, prices too expensive. They worst of all is that anyone speaks good english so they dont understand anything. I dont know why they called themselves Hyatt if they dont accept gift cards and also didnt led us pay with Hyatt Points. We went allthey way from South America to Cambodia to see Angkor Wat and they made our stay unpleasant.
"Beautiful hotel, all mod cons and wonderful service. Fantastic food."
This is one of the best hotels we stayed in. The rooms were spacious, the bathrooms equipped with everything one could wish for. Internet worked perfectly, and the outdoor swimming pool was a delight. The only problem were the switches in the rooms, but if we had stayed longer, we would no doubt have learnt how to use them.
"A beautiful hotel in the center of town with a perfect blend of French colonial and local style."
The hotel is located smack in the center of town. The service is amazing as is the outdoor swimming pool. The lounge/library/bar betrays its French origin and is a masterpiece of mahogany fixtures and floors. The gardens are set up as architectural pieces.The rooms are modern and perfectly equipped. The chef of the restaurant deserves a special mention.
"Wonderful and luxurious with fantastic central location"
This is one of the picks for accommodation as it is so centrally located - within walking distance of all the city attractions and markets. Staff are exceptionally customer focussed and the hotel is well furnished and very comfortable. Restaurants offer a good selection and nothing is too difficult.
"Great location, great decor, service was LACKING"
First the pros: The location in downtown Siem Reap can't be beat. Other luxury hotels are on the outskirts and provide a more "resort" feel where you won't be as tempted to leave the resort confines to go and explore the town. Park Hyatt was close to the night market, Pub Street, Artisans Angkor, and many great restaurants. The rooms were well appointed, housekeeping did a great job, everything felt clean and crisp. The architect and designers did an excellent job of incorporating themes from the temples in the design while also making the feel very modern and clean. The huge con: service Hyatt needs to invest a great deal more time training its staff at this hotel. Part of the problem is the language barrier. While the staff speaks great English compared to most Cambodians I interacted with, their language proficiency is not at the level to be able to handle any kind of complex task requested of them in English. Basically any time my husband or I approached the concierge task with a question or request more complicated than "can you give me smaller bills for this $20," they were completely overwhelmed/deer in headlights. For instance, I had found a cocktail making class online before our trip and was hoping the concierge could book it for us, though I couldn't access the URL to the class on my phone and therefore wasn't able to send it to them. There is only one cocktail making class in Siem Reap, so with a quick search on google or trip advisor, they should have been able to locate the class and book it for me. But instead I spent the next 30 minutes on my phone standing at the concierge desk trying to book it myself. A similar thing happened at the concierge when we tried to book a cooking class. The concierge showed us two options for cooking classes, an all day option and a half day option. We really only wanted to spend a couple hours. I knew from looking at trip advisor before that Siem Reap was not wanting for different options for cooking classes and would have hoped that when we said we wanted a shorter one, the concierge could then produce a list or pile of brochures for other cooking classes. But the full day and half day ones were the only options they could give us. So again, we spent the next 30 minutes browsing cooking classes on our phones to find the right one. A concierge really needs to understand and be able to handle tasks beyond money changing and booking taxis--those are tasks that could be handled by ordinary front desk staff. Similarly, wait staff in the living room were mostly absent. When they came by, they were very friendly. But more than once after we sat down, my husband had to get up to go find someone to take our order because no one would circulate to wait on us. We had to get up to request refills and the check as well. Irritating for the "best hotel in Siem Reap." The staff are all extremely friendly and well intentioned. I think they just require much more training and management oversight at this point.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM