of TripAdvisor Travelers recommend this hotel
"Nice stay but restaurant service needs help"
We are diamond members and stayed at 3 Hyatts during our recent trip to Asia. This one was the most expensive we stayed at, and yet had the most issues with. The style, decor and room were all gorgeous and location is great. However what is going on with their restaurant' First breakfast we had we only had 15 minutes before our tour so we sat down and asked for coffee before we went to the buffet. By the time we got back, no coffee. We had to ask three different people befor we finally got it, but didn't have time to drink it because we had to leave for the tour. Let's be honest here, most people in Siem Reap are here to see the temples, so most are touring all day, and don't have time to take a long leisurely breakfast. Waitstaff should know this, and not make people wait that long for coffee. Second issue when we chose to have dinner at the hotel. Again, we had almost an hour before our tour at night so we figured that was enough time to eat. We walked up to the hostess and she asked if we had reservations. We said we did not. She gave us a dirty look and fiddled with her reservation book. I had to look a round and point out that the restaurant was absolutely empty, we were literally the only ones there! Who cares if we didn't have reservations! Maddening that was. We ordered drinks and then our apps and dinner. Ten minutes go by, we ask again for our drinks. 15 minutes goes by, appetizers come out and 20 minutes go by. Finally our drinks come. Come on now, we were literally, and I mean literally, the only ones in the restaurant, as it was early. No where on earth should it take that long to make drinks, especially in an empty establishment. It also hampers your ability to sell your customers a second drink. That is why drinks should always come out quickly! We finally had to eat quickly in order to make our tour, even though we told our server we had to be out by a certain time. Since our issues with this hotel are concentrated at the restaurant I would say don't let this sway your decision to stay here. But Hyatt, we expect more, fix this, as there are so many other places to eat in Siem Reap. Don't make a reason for hotel guests to bypass your place.
"Park Hyatt Poison Diet"
I would love to be able to recommend this hotel but I cannot. I contracted food poisoning from breakfast on the first morning and was laid out for the next three days. I suspect that flies had been on the pastries I ate as these, along with open jam pots, were unprotected. I came here with two main purposes, to visit Angkor Wat (failed) and to enjoy some good Asian food (failed). I lost 4kg in 4 days, but there must be a better way to lose weight than the Park Hyatt poison diet!
A gentleman at Breakfast was amazing remembering your preference from day to day. Sorry I didn't get his name but he is a keeper for your property. Also the gentlemen at the pool / waiters were sweet and engaging. Le Labo amenities are a great choice and thank you for providing extra free water in the room - simple but mean a lot when you need to dehydrate before a marathon.
What a great hotel! Our room and the hotel grounds were zen like. Beautiful double sun beds located all around the two pools. The breakfast they provided was very good and we really enjoyed the option of sitting outside or in the comfort of Air Conditioning. We found the King bed to be extremely hard, however I didn't adjust the overall rating as bed comfort is pretty subjective.
"Park Hyatt quality always excellent "
We were fortunate to get a Luxury Escapes package to this super luxurious hotel at a time when we didn't have to pay a surcharge. A superb room as you would expect. Impeccable service and beautiful food. Nespresso machine and a fantastic shower. Love this hotel so highly recommended
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM