"A little dark, but great"
The staff are great, rooms are wonderful, the restaurant (Girandole) is awesome, the room service is perfect, the business services are top notch. The views are great - big windows on all four sides on the 41st floor. The lounge has the majority of viewspots, but can get a little scene-y at times. Those hallways... sheesh, a bit too much of that dark, subdued effect that I know many people seem to like (the moody and annoying W hotels come to mind). Great if you're filming, say, "Lost In Translation", but a little too gloomy for me (as are many of the glowering patrons, seemingly). Luckily the cheeriness of the staff offset all that darkness.. It's really expensive, though. If the service were even a little bit less than it was, I would be outraged. But at least I don't feel like I'm getting ripped off. I've stayed here a bunch of times, and I never get tired of the Beef Curry Rice!
"Amazing views & Service"
We had the pleasure of staying in Tokyo early April 2017. We managed to catch a glimpse of the early Cherry Blossoms (Sakura). We love Tokyo Our hotel stay was inspired by the movie "Lost in Translation". We were not disappointed. From the moment, we arrived to the moment we checked out, we had received the best service. The views were amazing as our room overlooked the park. We had the pleasure of using the pool in the late part of the evening. It was not crowded. The fitness facilities are great as every room had a city view. We also had drinks in the New York lounge. The live band/music was terrific. The drinks were great. Luckily we were staying at the hotel as we didn't have to wait long for a table (priority to hotel guests). Unfortunately, the hotel is not close to the metro. The hotel does offer a shuttle to Shinjuko from 9am to 9pm. This was definitely convenient when trying to site-see I can wait to return
" Beautiful hotel"
Stayed here 2 nights, and loved every second of it. The location is a bit obscure amongst the other generic office buildings, and not a short walk from Shinjuku station (spring for a cab), but the facilities are fantastic. Our king room, though not large had spectacular views, only topped by the gorgeous huge bathroom. Public spaces are spare & gorgeous, and appropriately emphasize the 41-50th story views. Service is uniformly great; helpful but not excessive. Only downside I can find (besides the cost) are a lack of electrical outlets in the rooms. 2 outlets by the desk are not adequate for the 21st century. If you can afford it, or have the frequent flyer miles for it, stay here!
"Amazing view, average food."
Our friend brought us here for the amazing views and brunch time special at 50€ pp - as this is a place is apparently very good value for money. On arrival we were warmly greeted by very professional staff, but our friend noticed that the menu had climbed to 70€ pp plus a 35€ service charge within a two week period. We made our way to a rather empty entree buffet spread, a few prawns, one green salad with a few lardons in a small bowl to the side, over cooked asparagus, honey ham, cheese and beetroot - rather a limited choice in my opinion. We chose Sea bream as a main which was bland and lacked imagination on the presentation. Desserts were anything but appealing for a hotel of this standing and with the amount of chefs working. The cheesecakes were tasteless, the Apple cake dry, the creme anglais was obviously out of a packet due to the thick and heavy consistency and l had to ask three times and wait 10 minutes to see fresh ice cream come to the dessert buffet. I can only imagine that as we were the last seating at 2.00 it was pack down time in the kitchen and buffets were not a priority to be replenished as an 11.00 / 12.00 seating. Thank goodness it was a sunny day with Incredible views around the city or l would have felt immensely ripped off. As a professional myself in the hospitality industry for over 30 years l would sadly not recommend this place for brunch @ 260€ for three people not including wine est tres cher!
"One of my favorites"
I was hesitant to stay at the Park Hyatt since I am not a huge fan of the Hyatt brand. My boyfriend insisted that we should stay here, so I agreed and I am so happy that I did. From the minute our cab pulled up to the minute we left the hotel, the service was impeccable. The check-in process was the most seamless I have ever experienced. We did not even have to go to a front desk - there was someone waiting for us on the main floor with our room keys in hand ready to escort us upstairs. If we called for salt, or help with the iron, or needed a garment to be ironed, there was someone knocking on our door within minutes. The concierge was amazing and helped us navigate the city very well. Taxis were available in seconds and we found the shuttle to the train station to be very helpful. The iconic piano bar was one of our favorite places in all of Tokyo. We ate the wagyu burger probably 3 times in our 5 night stay. The drinks were great and of course service here was amazing as well. I didn't even have to ring the elevator myself when exiting. We also really enjoyed the breakfast as well. Ask for a seat at the window. Even on a rainy day, the view is beautiful. We didn't try the Japanese breakfast, but it looked quite good. We went with the buffet option the two times we ate breakfast in the hotel and both times we were very satisfied and found the food to be quite good with a huge selection. The room and bathroom were both spotless and spacious. There is plenty of closet space and a vanity in the bathroom. The view was breathtaking! The hotel starts on, I think, the 40th floor, so it is basically impossible to end up with a bad view. I believe we were on the 45th floor. We enjoyed our large bed. It may be a bit hard for some people's taste, but we didn't mind it. Overall, our stay was amazing and I would definitely go back again. It is one of my favorite hotels in the world and the most memorable.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM