Fantastic experience and the concierge was able to get us great seats in an excellent restaurant! Kyubey was a tremendous experience (Ginza original) and would have been extremely difficult to book on our own last minute!
I read hundreds of reviews of the top 5 star hotels in Tokyo and had a difficult time deciding which would be the most wonderful experience to end our vacation in Japan. I was torn between all of them but finally decided to book the PH Tokyo. It was wonderful. The service was amazing and the room was beautiful. We had a deluxe suite on the 44th floor. Don't get too hooked on which floor you are on since the lobby is on the 41st floor and at that level all the views are spectacular. The view on the 41 st floor is just as impressive as the 55 th floor. We loved Japan, but after 2 weeks of Japanese food, language barriers and endless train, subway and ferry travel the Park Hyatt was our vacation from our vacation. Great food, spa treatments, spectacular pool and amazing staff and service. Wonderful!!
"Most luxurious in Shinjuku area"
We stayed in park king deluxe room, the room was spacious and comfy with all amenities you might need and Nespressso machine. We stayed here already 3 times and found out that to make a booking with our local agency, we got around 40% less compared to book on the website and with breakfast included. There is a free shuttle van to Shinjuku Station but seats are limited, don't forget to book your seats at least 20mns before. The access is at 2nd floor but hotel lobby is at 41 floor. Personally I prefer Shinjuku side view.
"A MOST EXCELLENT HOTEL"
This is without doubt the best Hotel we have stayed in in Japan if not Asia. Most excellent friendly and helpful staff . Wonderful location, huge rooms and beds, quiet . The New york grill bar on the 52 nd floor is a delight, great music excellent cocktails and bar snacks to die for. All in all a memorable experience
"Second time's the charm'"
My partner and I are luxury hotel aficionados and repeat travelers to Japan, and this was our second stay at the PH Tokyo (last time was January 2016). On this trip, we experimented with three different high-end hotels, beginning with the Aman, testing out the Andaz Toranomon Hills (gracias Hyatt points), and finishing in a Park Deluxe King room at the PH. Some hiccups during the check-in process. Usually the PH bell staff are running to open the door as your taxi pulls into the driveway; this time, they were distracted and slow to respond. Our bell attendant had a lovely disposition but seemed new- we practically led *him* to the elevator. As for check-in, PH staff are unfailingly efficient, and the woman who handled us was no exception. Side note: it never ceases to amaze me that the PH front desk area is always immaculate and clutter-free, though there was an errant paper clip on a desk this time. One critique: we'd requested a city view room in advance, and when we arrived they scrambled to find us one on a desirable floor. So we had to wait in the Peak Lounge for an hour and fifteen minutes until it was ready. Didn't mind that so much, but when I've experienced such delays in other hotels (such as the Mandarin Oriental in NYC or even the Hyatt Regency in Kyoto), the front desk often will comp you coffee/tea/a drink and check on you when the room is ready. Not so at the PH, where rules and protocols reign supreme. She curtly informed us that our room would be prepared in an hour and we were left to wander to the lounge, where we were subjected to uncharacteristically snooty service and we paid...wait for it...$28 for one green tea and one cappuccino. No one came to get us, and when we returned to the front desk after the hour was up, the woman who'd checked us in had left and her replacement had to be informed of our situation. Nice, PH. You can do better. People complain about the PH showing its age, and I agree that both the common areas and the rooms could use refreshing. But even after our stay at the glorious Aman, we still found the Park Deluxe room to be incredibly comfortable and well-designed (though their Toto toilets don't open/flush automatically, so you have to tackle those arduous tasks yourself). Our view from the 48th floor took in the city skyline in the distance, Tokyo Bay, and the green sweep of Yoyogi Park nearby. Where the PH really excels (check-in situation aside) is its service. The concierge team is unquestionably one of the finest in the city. We've used them to arrange restaurant and bar reservations, train tickets, airport limousine tickets, and museum reservations, and in each instance they've been perfect- attentive to detail, quick with communication, and adroit at giving recommendations to a discerning clientele. Their housekeeping and room service staff are top-notch, too- one night I requested cold medicine because I wasn't feeling well, and within five minutes a staffer was at my door with an entire packet of cold medicine, a bottle of cold water, and instructions for use. Amazing. Didn't make it to the New York Bar on this trip but we like it despite the hype. One tip: you can't reserve tables there, but the hotel will put your name on a list for preferred access if you want to listen to some jazz and enjoy the views in the Bar. One major downside on this trip: my partner and I fully prepaid for our room with an advance purchase rate about nine months before our trip. The advance purchase rate comes with more stringent rules but it is supposed to be more economical than the unrestricted room rates. So you can imagine our surprise when, while contemplating an upgrade to a Park View room a few nights before we checked in, we looked online and saw that the price for our Park Deluxe King room had changed, and it was a whopping 30% less than what we'd prepaid. When we contacted the PH to question the price difference and request some kind of adjustment (an upgrade, credit, a refund, anything), their response was indifferent. As repeat customers and Hyatt members, we thought this was unacceptable customer service. We understand that prices fluctuate but for an advance purchase rate to be 30% greater than a last minute rate is laughable. So buyers beware of the "good deal" you get when you prepay at the PH- you might wind up with a bigger bill in the end. While the experience didn't entirely sour us on the PH, the hotel doesn't seem to acknowledge that high-end travelers have a host of other luxury options in the city- and if the hotel doesn't recognize and reward loyalty, there are few incentives to staying put at the PH. While we're fond of the PH, and especially its service, we're heading to the Mandarin and the Aman for our next Tokyo trip this summer.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM