"Found in translation"
This hotel epitomizes luxury and hospitality. From the rooms to the spa to the restaurants to the service, you would be hard-pressed to find a finer hotel. Every need is met even before you can think it. This is a bucket list experience if you can afford it or if you can find a good deal.
"Lost in translation"
Best hotel in the city! Big fan of all the park hyatts. Awesome service from check in, conceriage, bus service, room service, room turn over, to check out! Breakfast was great and their nyc bar up top was great too!
"Up in the Heavens"
We stayed just one night at the PH after returning from Kyoto to spend our last night in Japan. We chose a deluxe room, 4714, and was super impressed with spaciousness. After a full on busy ten days, we also thought we'd treat ourselves to dinner at the NY Grill and soak up the Lost in translation atmosphere. The hotel occupies the upper levels of a large three towered commercial building, so the check in was kind of unusual but nevertheless efficient. After check in we were wisked away to our room. The layout of the hotel is quite unusual and almost has a labyrinth feel. The upkeep of the hotel is excellent, despite hardly changing in the last ten years the room still felt very crisp and fresh. A beautiful PH note book was gifted to our daughter and shortly after some lovely cookies and confectionery was brought up to the room. We loved the huge bathroom and walk in wardrobe. The bed was huge, some may find it quite firm but we found it very comfortable. Naturally the room had a Nespresso and enough coffee pods to keep you zinging! Perhaps the one thing I noticed was a slight stiffness of the staff, they were always helpful but I sometimes felt some were a tad patronising, we had not experienced this in any of the other establishments we stayed in. This is only a minor aspect that we felt and in no way would it change the way we feel about this beautiful hotel and we would most definitely stay here again.
"One night stay at the best hotel in the world"
This was easily the best hotel stay and experience we've ever had. It was the end of our 3 week holiday celebrating my 40th Birthday and what a perfect ending we had. Not only were we blown away by the hotel room, bars, views and facilities. We experienced something very special, service like we've never experienced. As we checked out I had a chat with a member of your staff, Adrian. We were enquiring about small boxes we had used when drinking Sake and where we could buy some. Adrian explained that they weren't usually an item that you could buy. He then called someone and as we left we were surprised to find three boxes wrapped as a gift for us. We didn't get chance to thank Adrian, or explain the significance of the boxes. You see we wanted the boxes as we drank sake that way the day I proposed to my girlfriend Amy (she said yes :-). We were both very touched by the gesture and Adrian had helped create the perfect ending to an amazing holiday in Japan. Service on another level.
"A bit disappointing "
I had high hopes for the highly rated PH but was somewhat disappointed. Here are the high and low points: Outstanding welcome and reception. Serene atmosphere that screams service. Room through Amex rewards- upgraded to a deluxe corner room with fantastic views. Location is in a quiet neighborhood and generally not convenient for walking to many places. Getting to the rooms is inconvenient: walk through an industrial building type lobby, take elevator to a high floor, walk through a long corridor to the reception area, take another elevator to the rooms. Yikes. I had two VERY annoying encounters with the hotel staff: walking into a nearly empty dining room for breakfast, I asked for a table by the window and was informed by the hostess that she had to check before allowing me to be seated at any of the tables since they were reserved! The wait took no more than 3 minutes (seemed long at the time) but I was upset about the fact that all the tables remained empty throughout my meal indicating that she had most likely not been truthful. The other encounter was with a low level concierge. The senior staff had done a fantastic job arranging restaurant reservations during my stay. On the day of my lunch reservation at one of Tokyo's top sushi places, I asked the concierge on call about the dress code. He replied that the dress code is casual but that perfumes may bother other guests! WHAT''' I had used a very small amount of the Hermes Orange Verte as an aftershave which for those who may have tried it is barely more noticeable than a soap. I thought about this for a minute before I decided that the comment was highly inappropriate. I then spoke to a more senior person at the reception who deeply apologized for the concierge. She informed me that the concierge who had spoken to me was a junior level person, but the encounter left a very negative impression at a place of this caliber. As a whole, the atmosphere was too stiff and uncomfortable with way too many obvious attendants. The person standing guard near the elevators had more the persona and air of a secret service agent than a hospitable hotel service person. In their quest to provide high service, the hotel senior management appear to have forgotten the fun and pleasure aspect of a luxury hotel stay. I stayed at the Ritz Carlton in 2010 and while the service was equally high in standards, it was FAR less noticeable and thus made for a much nicer experience overall. I will not stay at this hotel again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM