"Best stay ever!"
If you are looking for amazing views, superb service and a deep in a pool, then this is the place for you. We stayed for 2 nights and loved every second of it. Staff are well trained are helpful and speak excellent english.
My boyfriend and I loved this place. The facilities, service and amenities were all excellent. Staffs are very helpful - The concierge team helped me to book some restaurants days before arriving in Japan and continued to offer good service during out stay. The view is amazing and the room is very spacious. We didn't get to try restaurants in the hotel but continental breakfast was excellent! My only complaint is location but I should have done more research prior to the booking. The hotel is in Shinjuku which is far from main tourist attractions like Roppongi, Omotesando, Ginza and etc. Also subway station is about 15 minute walk (although the hotel has shuttle service). Overall excellent stay but I think it's more suitable for business trips for those work in Shinjuku area!
We loved this place. Stayed at the new york bar in one of the top floors, listened to live jazz music, had super food and service, and the view from there of Tokyo was breathtaking. Anyone should visit this place, it's a must... in Shinjuku!
"Three Hyatts - One Tokyo Trip"
Context: To provide some background, this is my 12th or so trip to Japan. On this trip I used Chase/Hyatt points to stay at the three Hyatt locations in Tokyo: Hyatt Regency Tokyo, Tokyo Park Hyatt, and the Andaz Toranomon Hyatt. Transportation: On this trip, I actually caught the Airport Limousine (shuttle bus) service from Narita to the Hyatt Regency in Shinjuku. It's worth noting however that the Airport Limousine also goes directly from Narita (and Haneda) and will take you directly to the Park Hyatt. For those new to Japan, please bear in mind that your trip from Narita generally takes about 1 hour and 40 minutes or so. It took me over two hours to get into Shinjuku on this past trip due to a car accident. It's something you should be aware of, especially if you've just come from a long flight into Japan. You do have the alternative to catch a public bus or the train. Lately though, I find that using the Airport Limousine service is easier as you don't have to worry about your luggage. Location: Of the three Hyatt Properties that I had to privilege of staying at, the Park Hyatt was in a relative sense, the most inconvenient. That's not to say that it was an inconvenient hotel. For my purposes it simply wasn't as convenient as the other two. The reason for this is it's farther from the train station than the other two properties (Regency and Andaz). For those who don't overload their trips like my wife and I, you'll find that the complimentary shuttle service the hotel provides will more than suffice. Just make sure to call in for a reservation ahead of time though because their shuttle only seats 9 people. The complimentary shuttle service runs every 20 minutes and will take you to Shinjuku Station (a major hub train station). The hotel however is located on the top floors of an office building which offers dining and shops on the basement floors. This is incredibly convenient, especially if you need to grab a quick snack and it's raining out. Hotel: This hotel really is stunning, and you're greeted with warm friendliness from your first staff interaction when you enter the door. Check in is on the 41st floor, so you'll need to make your way past gorgeous dining rooms. It might seem like a maze at first, but there aren't really any turn offs to get lost in. Eventually you'll walk past a darker area full of bookshelves which adds some serious ambiance. You'll eventually reach the end where the check in area is. We were greeted by an extremely attentive staff who we handed our luggage to. We were then asked to sit at beautiful table. Our check in was conducted with us sitting down which was a first for me. It really adds to the whole service element of this hotel. Our room was not immediately available as we were just a bit early. They asked us to return at 2pm which I was more than happy to do. In the meantime we headed down to the basement and enjoyed some pretty fantastic soba... On our return, we were handed physical keys on a Tiffany & Co styled key ring and headed to our rooms. Our luggage was there waiting for us in what I would consider to be the most beautiful hotel room I've ever seen up to that point. We stayed in a standard King room which not only provided a large bathroom, but also a large closet for your suitcase, clothing and other things. The bedroom area was large and offered enough space for our second large 25" suitcase, the King Size bed, a desk with two chairs, a lazy boy style chair in the corner, and huge shelving with TV, refrigerator and other wonderful things. My wife and I must've spent 20 minutes looking through all of the nooks. Many people may criticize this hotel for being a bit dated, but I think at least in my opinion, that this helps the hotel to feel warm and cozy. (The Andaz on the other hand while feeling extremely new and modern, didn't feel as cozy... *this is definitely subjective) The bathroom was absolutely stunning with a combination of lighter granite and warm glow from the lights. While extremely beautiful, I didn't find the lighting as bright or as useful as those in the Hyatt Regency. I wish there was an option to brighten up or to make the lighting a little cooler colored/whiter for better contrast and detail. The bath stall and the tub were also extremely nice, but if we're comparing, I thought the bath stall/tub combination was better in the Andaz. In the Park Hyatt you're required to walk out of the shower stall when you eventually want to soak in the tub. I also didn't like that the shower door needs to swing out to be opened. The consequence of this is that water leaks out after your showers onto the main bathroom floor. Courier Service: I utilized the courier service from the Park Hyatt to the Hyatt Andaz Toranomon for our luggage. We sent four articles, and of those four articles two reached the Andaz damaged. Some of the decorative trim lining my wifes luggage was cracked (this was a brand new suitcase). In addition we found wooden splinters on both her luggage and on my backpack. Finally, I found a hole poked on the front face of my backpack where the wooden splinters were. I'm not sure how they stored our luggage when they transported it, but I was a little disappointed by their courier service. The Bottom Line: The hotel was a nice splurge. I might actually consider saving up a ton of points to stay here again sometime in the future. I initially felt like the Andaz was a better value proposition after checking into the Andaz. But, now in retrospect, I could actually see myself going back to the Park Hyatt for a very relaxing stay. Aside from the courier experience, everything was just fantastic.
"Park Hyatt Tokyo!"
One of the best hotel experiences. The facilities and amenities were great, but the exceptional customer service is what made this a five-star experience. The hotel is in a great location. The Pastry Boutique in the Park Hyatt is a convenient place to stop for a small dessert and delicious pastries for the morning.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM