Fantastic stay in every way from start to finish. Will always stay here when I visit DC!Comment of F. Suzanne , United States the 2014-10-29
Great Design and very good staff. The hotel's design is a perfect combination of modern style and a comfortable atmospehere. I espacially want to mention Mrs. Yamira Colon who helped me fix my flights. She did a great job! Super friendly! Thank you!
"Not a place to return to"
Strong smell of glue from recent renovations (used to stick padding to floor) gave me a headache. Long alley at back of hotel so all rooms at back are subject to the beep of vehicles reversing from 6 am onwards. To avoid the smell I had to move to the 10th floor and be DOWN GRADED from a Junior Suite. I still paid for the Junior Suite! I have stayed at 50+ Hyatts and this is by far the worst
Emma was awesome at check in. She informed us of the "enhancements" to the hotel and checked us into one of the newly enhanced rooms. WOW! GREAT change! The room better reflects a five star price tag now! The design is sleek, smart and ultra cozy! We got our booking through Hotwire and I was honestly dreading the stay because of how the rooms looked- BUT we were pleasantly surprised to see the upgrades! We immediately ordered lunch through room service and the club sandwich and chicken Caesar were DELICIOUS!! Tons of food and the price was what you would pay in a restaurant. Delivery, service and tax are already included on the bill. We enjoyed room service so much the day before with lunch that we decided to order again for breakfast because it was freezing outside. Big mistake. We ordered two eggs with ham and toast which was like 18, a salmon plate which was a small thing of salmon, capers, onions and tomatoes with your choice of bagel ($16), a side of breakfast potatoes (menu said $6 but the system charged $10, more on that later) and we wanted a small carafe of orange juice because a regular glass is only 6oz at $6. They ended up charging us $18 for orange juice. I thought since you could order small and large coffee and tea that the price would be similar. There was no warning about that. Back to the breakfast potatoes. I call to have the bill adjusted and was told by the waitstaff that unfortunately the price is actually $10 and that the 6 on the menu meant that they have six types of sides. To me, that made NO SENSE because as someone who has worked in the luxury hotel sector, I know the number next to the menu item without the $ sign means price. Otherwise, you have 17 different types of Eggs Benedict' Doesn't make sense. So I asked for a manager in food and beverage and he immediately apologized and comped the breakfast potatoes. I wish I had got his name but he handled the situation very well. Retrospect it was just $4 but I have also been yelled at by guests who have found these mistakes and they weren't as calm as I was. Now, hopefully they can fix the mistake in Micros (the room service order taking system) or reprint the menus. I had to take off one star for the room service experience, not because of the breakfast potatoes but because of price. Our lunch ended up being like $50 or so and we got A LOT of delicious food for the price. Breakfast ended up being $72 after the adjustment (before it was $85). I understand it's a 5 star hotel but the price should reflect quantity and quality. I have definitely had better, fresher salmon. I could even finish the meal because the taste was getting to me in a bad way. All in all, we enjoyed the hotel!
"Wanted to love it!!"
I am lying in bed for 2nd night in row listening to some type of industrial sound outside my window. Unless I am able to find my Zen place, sleep will be hard to find. And, before you say, "ah, a mid-Westerner who has never been to a city - I am from Manhattan." So, while this is a nice hotel with well appointed rooms, good service, and a great restaurant, it is impossibly loud. HORRIBLE!!!!!!!!!!!!!!!
The customer service at this hotel is outstanding. They made a special occasion totally seamless and went above and beyond to accommodate us. Dinner at blue duck tavern was amazing, and spa didn't disappoint. I would go back just out of sincere appreciation for the above-and-beyond service.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM