of TripAdvisor Travelers recommend this hotel
Pleasant and friendly staff. Room was fine. Out of town, but a half mile stroll gets you to restaurants and shops with a good variety of options. Conference was within the hotel complex and facilities were good for that aspect too.
"Stay ruined by double charging"
Stayed here over the weekend having paid for room through booking.com in June. I was informed when checking in that payment had not been made. I showed the receptionist my confirmation and she told me she would investigate. I checked back half an hour later and was told that it had been sorted out. On checking out this morning I was again asked to pay for the room. Once again I explained that payment had been received even going back to the bedroom to retrieve the confirmation from the bin despite running late for our train. I don't know who was to blame for the mix up but the receptionist was being less than truthful when claiming that the problem had been addressed. To top it all they then forgot to take payment for drinks that had been signed for. The hotel emailed me requesting that I email them my credit card details. Beyond belief! Given the level of service we are unlikely to return.
"A comfortable and clean hotel"
A conveniently located hotel about 200m from the tram station. Friendly staff and allowed me an early check in at 11 am and late check out by 2pm. I had stayed for 2 days from 10th to 12th July 16 for a Medical conference and enjoyed the stay. Only drawback is that they don't put drinking water nor coffee/ tea in the normal rooms which is a definite drawback. Otherwise neat and clean hotel.
Just right at the corner away from hustle and bustle of Cologne. Nearby transport lines take you to center in no time. Parking was supposed to be included in rooms price but I was made to pay (only thing worth disliking) Rooms were clean and bright with nice pillows and beds for a comfortable sleep Breakfast is decent and with a reasonable variety of items Would not mind staying again if the misunderstandings such as parking fee don't occur again
"Pretty hotel in a not so pretty town"
We stayed here for a night, and then we moved on to another location. The reception was good in my opinion. There is a regular park and a ball park right next to the hotel, so that is nice. The rooms are what you'd expect. Double bed, a nice bathroom and a TV. Wi:Fi is free. I think that the town is very uncharming and grey, but that is just my opinion. Of course, it doesn't affect the review on the hotel.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 3:00 PM , Check-out: 12:00 PM