The Park Plaza Riverbank London hotel is conveniently located on the south side of the River Thames and is within walking distance of some of London's most popular attractions, including the London Eye, London Aquarium and Big Ben. This Riverbank hotel's location in the South Bank of London provides you the ideal base for your weekend break in London or business travel.
of TripAdvisor Travelers recommend this hotel
I booked this hotel for my parents birthday, the attention to detail was amazing. From making the reservation, paying as a third party, the allocation of the room, and recognition of my parents birthday, the greetings they received at reception , a little birthday card in their room... there is nothing to flaw. The staff were all well mannered and polite... my parents loved their room, said the bed was really comfortable and they had an amazing nights sleep. Good location for attractions like parliment and Big Ben. Just fabulous and thoroughly recommended. I'll defo book a park plaza again!
Lovely hotel, staff were all very friendly, rooms were well decorated (although our curtain was broke!) very modern, had a few drinks in the bar which had beautiful views and not badly priced! Great location within walking distance to Big Ben! Would return
"Could have been better"
I had booked this hotel as both a special treat for both my birthday and to enjoy the last 2 days of our dream 6 month holiday. The room itself was lovely. Spacious, clean, comfortable and modern. Great views from the huge window of the Thames (faced up river unfortunately so no views of Big Ben etc but still a lovely view). On our first morning I was shampooing my hair and realised the shower recess was flooding out into the room so quickly turned the shower off (even though I hadn't managed to condition my hair or finish showering properly) to prevent worse damage! Threw towels everywhere to soak up the water. We had to be somewhere early so we just dressed ( my partner hadn't had a shower) and went down to reception to report the problem as we left for the day. There were 2 ladies working reception and for all that I received an apology and a promise of urgent repair it was given in a curt manner as she answered people who came to the desk after me. I wasn't given a chance to mention that all the towels and carpet were wet but assumed that would be noticed and rectified whilst we were out. We returned after 3 pm and no sign of housekeeping having been or that the shower had been repaired. It took a number of enquiries to realise they had told the plumber it was the shower head not the drain, so we had to wait for another plumber to arrive. So 4pm finally all fixed but still no housekeeping, then we saw that part of the panel of buttons you use for lighting, opening the curtains etc had a house keeping button, someone turned up to clean quite some time after we pushed this..surely in a top hotel housekeeping should be a given' If it is the way to get your room cleaned surely that should be pointed out at arrival as there are no "how to" instructions in the room. Finally we had a functioning bathroom and clean towels but barely had time to get ready for the theatre that evening. The lack of care that we hadn't had a functioning bathroom or decent apology over our expensive room was just not good enough in my opinion. Loved the coffee pod machine but they only leave herbal tea bags no normal tea ( just as well I had my own!). The lifts are incredibly slow. Also take note that they charge 12% on top of any food bills and a charge for a tray if you order room service ( we didn't as i felt these costs were outrageous) On the plus side the concierge staff are fabulous. They even stand in the pouring rain to get a taxi for you! Don in particular gave us a fabulous send off from London, leaving us with great memories of the friendly people of London. (reception could learn some lessons from these great staff). Despite the nice rooms, views ( which cost considerably more to get) and good location I would never return due to the uncaring attitude and incompetence of other staff members.
"Great location for the view; a bit away from the center of things"
We traveled to London as part of a group bringing cheerleaders to participate in the London New Year's Day Parade. The hotel was booked for us as part of the travel package, and was coordinated through them. However, this hotel would be one that I would choose when I return to London. We arrived on the 27th of December. The hotel is situated right on the Thames River, across the river from Big Ben/Westminster, which are visible from the front of the hotel and are in walking distance once you cross the Lambeth Bridge, which is a short walk along the water. We checked in with the group, so our experience with the front desk was for questions (answered graciously) and to get a new key card when our 11 year old inevitably misplaced his (replaced promptly). Ours was a party of 4, two adults and two children, and we had adjoining rooms. The adults took the room with the King bed, and the children had the room with the two doubles - pushed together, but still their own beds (hallelujah). The hotel itself is striving to have a modern look, so the elevators have unique LED lights in the floors that are fun, the hallways in our 1/2 the hotel were dark, with black doors and trim (the other half were light/orange). The rooms themselves were surprisingly large, considering that London is a major city and we're accustomed to very small rooms. Our windows looked out at the other wing, so there was no view, but honestly, after spending all day sightseeing as we did every day, the lack of a view was not an issue. The room had a large drawer/cabinet with an empty refrigerator, as well as a hot water pot. Please note that the in-room coffee was instant - although that proved to be better than the presumably brewed coffee that we had with our organization's continental breakfast. Since there are Starbucks, Cafe Nero, and many other coffee shops scattered throughout London, you will not go without strong brewed coffee; you just won't find it in your hotel. Tea was good and plentiful. The TV was a large flat screen. American TV features a lot of ...interesting...choices, but there were plenty of BBC channels. Wireless was available and free. The bed was very comfortable, and there was plenty of storage for luggage. The bathroom featured a shower plus a separate tub, and everything was immaculate. This actually was a very nice room Now, when I say it's not centrally located, it means that you're not in the heart of the city. You're on the south side of the Thames. The closest Tube stop is Vauxhall, a good 10 minute walk from the hotel. That's not crippling, and the bonus is that MI6 is right across the street from Vauxhall station. (Lambeth Tube station is currently closed but will provide another option when it reopens). However, we had a convenience store right next to the hotel, other restaurants were not that far off, and we were so busy during the day it was nice to come back to the hotel and be in the quiet. Also, since we were there on NYE, it was really nice to be able to come out of the hotel and walk right across the street to see the Eye (right down the way, again in walking distance, maybe 20-30 minutes eastward). The firework show came right off the Eye, so we had excellent viewing with the people on the sidewalk. London is a fantastic city to visit. There is so much to see and do and the trick is to find a nice welcoming place to have as a home base. I would consider this as a viable option for my next trip to London. The staff were very accommodating, the hotel comfortable, clean and quiet, and reasonably close to the Tube so you can get virtually anywhere you need to go.
"Perfect location for central London"
Hotel has large rooms with excellent size bathroom with shower and bath. 15 min walk into Regent Street. It's right on the River Thames and close to London eye. Perfect for singles or families, business or pleasure. Will definitely stay again.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM
Pets are not allowed.