The Park Plaza Riverbank London hotel is conveniently located on the south side of the River Thames and is within walking distance of some of London's most popular attractions, including the London Eye, London Aquarium and Big Ben. This Riverbank hotel's location in the South Bank of London provides you the ideal base for your weekend break in London or business travel.
of TripAdvisor Travelers recommend this hotel
All staff were lovely and very accomodating to all of our needs as soon as we arrived. They took our bags straight away as we had arrived before check in time and handed us reference tickets. We then arrived back at night time after a day in London to a quick and easy check in and wine and chocolates in our bedroom as it was my birthday. The room was lovely, very modern with an amazing view! The hotel is a close walk to the tube station on the left and Westminster Abbey/Big Ben on the right along the Riverbank. Was great for my birthday weekend at Winter Wonderland, I couldnt have chosen a better location/hotel for my stay.
"Nice & pleasant stay"
I've been here for an event where my firm had a role. I was given a new refurbished room. Clean. Modern. Fancy. Not with the views on the Thames but quiet. The staff was always friendly, and there were plenty of them everywhere ready to help. Breakfast correct. And the location is really good. All in all a good experience. The new rooms are really well done. I would fix a pair of minor issues (toilet fan behavior and the iron table too tiny) but really, a great experience, at least for my purpose. No complaints. A pleasant stay.
"Very nice stay"
We stayed here for one night while on a break to London. it was a lovely hotel, very comfy beds nice staff. A few gripes I hade while there: 1 - My eldest son doesn't like lifts and there are no stairs to easily use instead, you have to get someone from the reception to escort you while you are in the stairs. 2 - the bathroom was clean but it could have been better, toilet was dirty, the shower fitting in the bath was hung off the wall - broken I think. 3 - Our room was in the central atrium which was quiet noisy with a fan that ran outside our window. Would recommend getting an outside room instead. 4 - The hotel was a bit further out of London than what I thought, plus the area had a bit of a different feel at night time, not as nice if you know what I mean. Overall it was only for one night and it was just a base to get our heads down and rest our feet. I would stay there again.
"Dreadful Customer service"
Had a problem with a technical malfunctions the lights would not stay off in my room. it took housekeeping one hour and 20 minutes to sort out at 11pm so Even though I'd left a function before the end as I had an early start the next day, I failed to get a decent nights sleep. The next morning it took 20 minutes to get from the 11th floor as only one of the lifts were working. If you can't get the basics right and offer a good nights sleep in comfort then you really need to rethink your approach. I complained to reception who said Vania would contact me, she didn't bother so a few days later I emailed my complaint. I received the worst reply I have ever had to a complaint, non of the issues were addressed in fact when reading the reviews it looks like the stock reply copy and paste that are used as responses on here were sent in my e-mail. Seriously need some customer service training or actually need to care about their guests!!
"Great location and view"
Great location - only downfall is nearest Tube stop is 8 'on walk and is in zone 2 - so much more expensive. So much potential for views of iconic London- however most views were poor and no options were given to upgrade.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB)
Check-in: 2:00 PM , Check-out: 12:00 PM
Pets are not allowed.