of TripAdvisor Travelers recommend this hotel
I must admit we had great expectations when booking this hotel for our Christmas holidays since we had already been here once 3 years ago and found it very pleasant. But unfortunately this time we found a completely different place. As we got to the hotel, we were given a villa that had no door at the entrance (it had broken because of the heavy rain...they said). The room was dirty and the furniture was pretty worn. The lamp on my bedside was hanging and the phone was out of order. We were shocked! We asked if they had thought of fixing the door anytime during the very same day and they decided then to move us to another villa, which was exactly in the same conditions. Besides, the pool was dirty. I wouldn't take a swim there even if I was paid. After 5 minutes of being in the 'new' villa, while we were waiting for the baby crib we had asked for, there was a blackout which we found that was due to a problem in our villa. The baby crib had no matress so my two years old daugther was supposed to sleep on the wood!! We decided to leave the hotel inmediately without wasting more time. The only good thing' They accepted to give us our ymoney back without any hesitation.
We booked a 3 bedroom villa but they gave us the 4 bedroom villa and locked up one of the bedrooms. The place is large and spacious, but it is really dated and they are doing a horrible job with the cleaning and up keep of the place. There were dead bugs/spiders and cob webs in many of the corners of the villa. When we arrived we noticed the horrible smells in each room. We found out the bad smell in the kitchen was coming from the broken dishwasher with a load of moldy dishes housekeeping didn't check or clean. In addition to the broken dishwasher in the kitchen the stove and microwave wasn't functional. Then after a little while we found out the musky mildew smell from each of the bedrooms were coming from the en suite bathrooms. If we closed the bathroom doors the bedrooms were more bearable but the smell in the bathrooms would get so potent that you would gag when you used it. The resort told us there were free shuttles/cars to the airport. So we booked two cars leaving at on hour apart since two of the guests had a slightly earlier flight. After the first car left, we went to confirm the time of arrive for the second car and were told we had to pay 700 Bahts for the second car. We weren't told this fee when we reserved the day before as we would have all just left together. They said they won't pay the driver and we would be responsible for the car fee if we wanted the 5 minute ride to the airport. This was quite ridiculous as the average cost should have only been around 200 Bahts. We were short on time and got ripped once again by this resort. Also note this resort has a small beach that is littered with garbage and isn’t operational. There are plenty of beautiful, customer friendly, and clean resorts in Koh Samui to choose from like Amari which we stayed at the first several days. Don't make the mistake we did by staying here.
"Don't be fooled by the photos "
As most people would assume by looking at the photos on the website, we too thought we were going to stay in a beautiful clean villa. Please note The staff were beautiful people and helpful as much as they could be. Unfortunately this villa resort is being run by an unqualified person and the place is owned by a local family who quite frankly just take your money and refuse to get any feedback. The kitchen smelt so bad you held your breathe to go in there. It was very dirty when we arrived. We asked and they cleaned it but not to my standards. We were given a butler breakfast every morning... If that's what you call a whole lot of stuff on the table sitting there for god knows how long before we woke up. Disgusting. One morning they served my son a bowl of cereal which had ants and bugs in it!! They didn't even notice - there were ants all over the dining table. Let's move on to the rooms - not bad comfortable and generally clean. The bathrooms were not so good. A lot of mould on tiles in the shower. Another important factor when traveling with children. Don't pick this villa as we found out the rooms are not all part of the villa they are separate and only access was from the outside. Our kids are 8,7&2 so no way we could lock them in and sleep in the other room without any fear. Let's move on to the Pool we paid for a pool villa. We got that... Except we couldn't use the pool. It was dirty it had algae in it and no chemicals at all. We kept telling them to fix it as there was no beach access but they had a guy who used the same pump for every pool and who had no idea about pool maintenance. We even offered to give them a list of chemicals to buy and we would fix it. WE GOT NOTHING! A dirty old villa with a REALLY DISGUSTING KITCHEN AND POOL. biggest waste of $7000 aud! TAKE MY ADVISE IM NOT HARD TO PLEASE - STAY AWAY FROM THIS PLACE! All we wanted was a clean place and a pool for the kids to enjoy their holiday. Oh and you need a car it's too far from Chaweng no matter what they tell you. It's in the middle of no where. Not even a convenience store in sight.
"An Idyllic Haven"
Along a quiet stretch of seaside, the well-designed one-bedroom villa is comfortable and spacious with a large pool and very private. The adjacent beach is rocky but picturesque and serene. There's no restaurant on-site but Chaweng Beach is just a few minutes ride away. Staff is very pleasant and helpful. We had a romantic and refreshing stay!
"Good Private Pool Villa"
Well priced 4 star, relaxing and spacious private room/villa with a proper private pool (larger than typical plunge pools). Service very friendly but more akin to a serviced apartment type of facility. On the minus side: breakfast is of very poor quality. Note that beach has limited access and very rocky, no main pool or restaurants. In summary great for privacy and a quiet relaxing stay, rooms are as advertised - for beach access you will have to hit chaweng, lamai etc. (5-10mn scooter or taxi ride)
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 1:00 AM , Check-out: 1:00 AM