of TripAdvisor Travelers recommend this hotel
"Basic things not delivered"
First stay here and will not return. Location is good but the service delivery just not good enough. First morning, no hot water from the tap just a dribble and curtains would not close at the top meaning the morning sun honed in like a laser to me on the bed early morning. Reported both to reception but neither fixed for duration of stay. Housekeeping also very poor - complimentary water not replaced (had to call for next two night) and toiletries not replaced during stay. On last day no shampoo or shower gel - removed the empty but did not replace. Oh and when you phone down for replacement the handset did not work - only on speaker phone. Again reported and not fixed. These are not difficult issues to fix and are basic expectations of any hotel room. Even worse when you report it and nothing is done. Had the chance to recover and chose not to take it. Ill chose to take my business elsewhere next time.
"Great hotel, lovely views"
I stayed here in March 2016 and we really enjoyed our stay at this hotel. The location is great if you want to explore the city centre on foot, you are on the doorstep of long street and can visit all the interesting bars etc on this street. The noise from long street may be a factor if you are facing long street and are on the lower floors. The hotel breakfast is decent, and we enjoyed it. The hotel pool is really cool near the top of the building and view great views from the pool. Overall i really enjoyed my stay at this hotel
"Class and Elegance on a Hippie Street"
The Pepper Club Hotel! What a gem! Nestled in the city central where all the young and hip people come out to play. The service was incredible: from the butlers to the house keepers, it was proper 5 star treatment. The beauty of such class was that it was extremely affordable. Central to various places of entertainment, such as malls, the V&A Waterfront and a number of rustic restaurants and clubs, it is the perfect location when visiting the mother city. A spacious bed, fully furnished room and kitchen with all the needed amenities, it felt like home! The hotel boast a beautiful view of the city, and has a swimming pool and spa. The experience was absolutely amazing. A definite must when considering accommodation.
Great 5 star hotel. Rooms are spacious. Staff is very friendly. Centrally located. It is tough to move around the hotel especially if you are all not located on the same floor. However this is a great hotel , you will not regret it.
This was our first Hotel in South Africa and from the moment we walked through the door, received a hot towel and a glass of sparking wine we were made to feel very special.. The hotel is clean and decorated with class.. The staff can't do enough for you, our room was very big with balcony nearly the same size!!.. The roof pool, sauna and gym were all excellent with amazing views of table mountain.. Brilliant and we will go back as soon as we can... They gave us a complementary bottle of wine and room spray which was a lovely touch.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM