"Spacious rooms but horrible service"
Besides the fact that there is usually only one person at the reception, which means you have to wait alot before even been served, we also had issues with the staff working at this establishment. We were told to not unpack as we were going to be moving rooms to a sea view. We waited for over 3 hours wasted our prescious time we could be exploring the city, expecialy important to us as we told them we had limited time. They didnt change us rooms untill the next day. Waste of our time. Secondly we had booked a tour that without our knowledge had been cancelled. We had provided the agency with out room number and hotel number. The hotel never called us to inform that thr tour had been cancelled even though the agency called them repeatedly to inform us. Another waste our time, of our entire day actually. Also when we called to ask for them to take our luggage from our room to the reception ( which is a very long walk ) they told us no because there was no one available. We had to drag our heavy suitcases IN THE RAIN to our cab ourselves. Also the tv was unwatchable since it was all static, they will put you on hold for minutes at a time when calling the reception from our room and the shower head spread out so far it seems to hit everything but my head. Conclusion, old hotel with very spacious rooms, terrible and rude service and poor maintanance. Oh and i speak fluet portuguese and had a hard time so if you only speak english you would be digging your own grave booking it
The hotel is located outside of the overly crowded neighborhoods with good access to Barra, historic center, shoppings, restaurants and bars. It is overlooking the bay side from both sides of the building. The pool is good although the quality of the service is poor. Great location.
"excellent view from room with sea view"
i stayed here for a few days a few years ago. my room was so nice, lots of space, very comfortable but the best part was the view of the sea. beautiful! also the hotel has a good location. the drawaback is that it doesnt have a beach in front, there are rocks. but you can also enoy your stay while at the pool which is also in front of the sea.
"Very poor service and price-quality ratio, great location"
The hotel is ideally situated to celebrate carnival in Salvador, outside of the overly crowded neighbourshoods such as Barra or the historic centre. It provides easy access to the festivities but still a quite and peacefull surrounding. The hotel is overlooking the bay side from both sides of the building. The pool is good although the quality of the kind staff at the poolbar is poor when it comes to preparing drinks. In general our stay was a big disappointment, we paid a hefty price to stay 4 nights during carnival. The building is run down outside and in, the hallways and bed linnen smell bad. When we had a problem with our toilet overflowing at the middle of the night the front desk did not answer the Phone. When going down to report the incident in person the manager offered no apologies for the incident nor for not answering the Phone earlier although he appeared to be occupied with nothing. A maintenance guy went up a minute later to perform a check. Afterwards no cleaning service was offered, leaving us to clean the bathroom for the night with towels. The bar closes before midnight.
"Great Stay in Rio Vermelho, Salvador"
Hello, we just stayed at this hotel in Dec 2015 for 4 nights 5 days and enjoyed our stay. Taxi from hotel is about R80 and is in the Rio Vermelho area of the city. View is fantastic, rooms very clean and spacious. Breakfast was included for our plan and there was lots to chose from. Check in was good but a bit old fashioned as some of it was filling out forms by hand.y only complaint was that neither pool was very clean, water not very clean and smaller pool had stuff floating in it. Tour bus to major attractions is R55 per day and well worth it. Hotel close to a few decent places to eat and beach nearby small and safest to go earlier as weird teens loom around later on. Staff friendly and good stay overall.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM