Pestana Caracas hotel is located in a privileged area, a few steps from Parque del Este and close to the exclusive area of Los Palos Grandes, where various shops, restaurants and banks in Caracas, Venzuela can be found.
My experience at this hotel was excellent. Front desk staff were very helpful, friendly, nice. Willing to assist me whenever I had a question. Love the lobby area and the pool has a great view of the city, at night it was fantastic! Taxis were available at any time, good service. Food needs to be improved a little bit. I would stay again.Comment of C. Hilda , United States the 2015-08-12
"What a view!"
We spent only one night. Hotel was nice and clean and many many helpful staff members to serve us. On the 18th floor there was pool area with service. The 19th floor was VIP area. The view to surrounding city and the mountain beside was just amazing. We did not have much time and so we only had a walk nearby. Safe during daylight.
We had all kind of problems with the hotel management . We paid in advance one night stay ( we planned 12 days) When we wrote management that we needed a car at the airport to pick us up , we read upon arrival that the hotel could not send a car because they did not have a credit card to charge the trip to . Bad if you know how Venezuela "treats "visitors at the airport. It is a dangerous place indeed . The rooms were OK at best , towels were old , shower leaks all over the room and room service slow . The elevators worked at will . The party on dec 31 almost destroys the pool area . But what makes me write is that the local calls were charged to the room at a rate that is simply unimaginable . I spoke for 24 minutes , local , and we were charged BsF 64,000 . Just to give you an idea , the room was Bs 130,000 . I do not recommend this hotel, although perhaps with a better management , it could be a nice place to stay. Dawson Sargo Front Office Supervisor might be a good internal manager but he is certainly not prepared to take care of the public .
"The view and services are widely recommended "
Even though services in Caracas are decreasing in quality day by day due to the obvious economic reasons Venezuela is facing, the hotel stays very well and the facilities are well preserved. Prices are OK and food taste is also very ok. Recommended 8f you are looking for a beautiful and romantic view or just to scape from your ordinary weekend in Caracas :)
"Clean convenient and modern hotel in caracas"
The hotel has very clean comfortable and spacious rooms, awesome breakfast and a gorgeous view of Caracas from its rooftop (which also has an oudoor pool). The hotel suffers nonetheless from TERRIBLE room service: slow and sometimes they even forget the orders themselves !
"AFTER THE MARRIOT, THE 2ND BEST IN CARACAS"
a great pool view, even if you don't stay you can go for a drink after 6 pm and have a great view of the city of caracas the area is safe, very close to parque del este in order to walk there is pharmacy 1 block away and a supermarket across the street the sales department are very friendly
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM