Pestana Caracas hotel is located in a privileged area, a few steps from Parque del Este and close to the exclusive area of Los Palos Grandes, where various shops, restaurants and banks in Caracas, Venzuela can be found.
My experience at this hotel was excellent. Front desk staff were very helpful, friendly, nice. Willing to assist me whenever I had a question. Love the lobby area and the pool has a great view of the city, at night it was fantastic! Taxis were available at any time, good service. Food needs to be improved a little bit. I would stay again.Comment of C. Hilda , United States the 2015-08-12
"Good hotel, excellent staff"
I stayed here for four nights and felt it was a pretty good hotel. It looks good; the room was a decent size, very comfortable bed, decent shower and toilet (albeit very thin toilet paper, reflecting Venezuela's economic crisis); good free wifi; excellent views, especially from the roof terrace and a good varied breakfast. The staff were very friendly and helpful and the hotel felt secure, though there is no overt security. My one small quibble, given the quality of Caracas tap water, is that bottled water was not provided routinely, but was provided in the mini bar.
"Pestana Caracas is a great option to stay in the heart of the east of Caracas "
It's great for business trips. Nice rooftop bar with a pool overviewing the skyline of Caracas and the magnificent Avila Mountain. It's very near the banks, offices and the best neighbourhood from La Castellana, Altamira and los palos grandes. If your business is there. It's the best way to go for business. The special areas surrounding the hotel are nice. The convention center is perfect for a meeting up to 600 people to say the Least. Service is magnificent.
"Adequate, nice staff, but tired"
It's hard to review a hotel functioning in the middle of a huge economic and political crisis, difficult to know what issues are beyond the hotel... The positives are that the hotel is clean, rooms quite large, hot water and electricity always worked when I was there, the room staff were very nice, laundry service good, etc. The breakfast was very good with a choice of local breakfasts (beans and carne mechada with arepas) and fresh-cooked omelette, lots of fresh fruit. On the downside, the room was missing normal things like it had a coffee maker but no coffee, no pen (even the reception had trouble finding a pen!), and the staff in the bar on the roof were bizarrely unhelpful; refused to charge a drink to the room and refused to accept international credit card (almost impossible to pay in bolivars unless you have a sack with you to carry it around). Eventually they took dollars at a very bad rate... Pestana is an international chain but I had a strong feeling of state involvement ...
"Good for Caracas"
I spent a few days at the Pestana during a business visit to Caracas. Considering all the limitations that people face in Venezuela, it was a pleasant stay. The hotel seems to have been built as a luxury property a few years ago; it still looks that way, but could use some renovations. The gym is extremely small and poorly equipped. There is a pool with a nice view of the mountains; however, it's part of a rooftop bar so it can't be used in the late afternoon/ evening. My room was very comfortable and wifi worked properly. Staff is friendly and room service was good enough. I'm not sure if the location is good since I was told not to leave the hotel due to security issues, but it's probably one of the best areas in the city. Only one warning: The water from the faucet was usually dirty (brown-ish), so I had to brush my teeth with bottled water. Apparently it's a city-wide issue, not the hotel's fault. All in all, the Pestana is a good place to stay in Caracas. But if you can avoid visiting the city, you should do so.
"A small heaven in busy, noisy Caracas"
Upon our Arrival, a most friendly welcome by the reception staff. Baggage was brought to the room immediately. Rooms are not huge, but clean and neat. Breakfast is great, tasty Food and all you Need for a good start into a new day. The roof top pool which converts to a bar during evening hours is just great. Nice drinks and Food as well, and this all with very friendly staff. Despite of the energy problems in Caracas, air condition was working, which is not the case in most other places. They have their own electric generator. The view to the Avila Mountain is just great. In front of the Hotel there is a smoking area, A great choice in Caracas which I gladly repeat during my next visit.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM