Facing the Arriaga Theater and next to the Guggenheim Museum in a 10 minutes’ walk along the river, the Petit Palace Arana Hotel in a few meters from the subway, tram, train and bus stop, in the commercial heart of the city where the best pintxos and typical gastronomy is adapted to every pocket.
A passage of the mythical “7 Calles”. Stores, boutiques, narrow paved stone streets, churches and Gothic cathedrals, palaces and important buildings of great historic-artistic interest such as house where the poet UNAMUNO was bornt and lived for years. Its strategic situation allows to access to the main tourist, cultural and business spots of the village.
"Great location, noisy as hell"
Nice hotel, staff sometimes hardly notice you or speak English. I know is not an English speaking country but at least hotel reception' Anyway problem was noise, felt like everyone was moving furniture the whole time. We went in nov and was really noisy, so can't imagine how summer would have been. Overall was clean and bed was super comfy...
"Great value, very clean, very friendly staff. Room a bit noisy, toilet door a bit odd."
Little to complain about. The hotel was spotless, the staff very friendly and helpful, very good value. Our room was on the first floor landing, and was occasionally a bit noisy with people outside. It also overlooked the tram, so the occasional rumble or ringing bell. May be worth being specific if background noise bothers you. The toilet was separated from the room by a frosted glass partition, and the door didn't 'seal' shut. You couldn't see anything, but there was little privacy. Could be a problem if not sharing with a 'close' friend. Excellent location for old town, Guggenheim a pleasant 20 minute walk along the river. The train station on your doorstep, the bus stop from the airport is a 15 minute walk, or 15 minute tram from the bus terminus.
"Great location for the Old Town - Recommended"
Fantastic location on the edge of the old town, and a nice 20 minute walk along the river to the Guggenheim. Our twin room was clean, with a modern shower, TV and fresh linen. Free wifi very useful and appreciated. Friendly and efficient staff. All good and a lot better than many other more expensive places I've stayed. Recommended.
"Rooms In need of better maintenance"
Staff really excellent but rooms badly maintained and bathroom not clean enough. Bidet cracked, wood veneer on furniture chipped and broken, toilet stained! Breakfast was very good, so really it's up to the hotel group to step up their room maintenance policy. The location is also very good but unfortunately I wouldn't stay there again due to the shabby aspect of the room/bathroom
Spent two nights there this week and found the staff very good, but the hotel terrible. Very badly designed and laid out room and bathroom, not very clean and poor facilities.location is good for the old town, that and the attitude of the staff are it's only positives
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Maestro - Diners Club
Check-in: 2:00 PM , Check-out: 12:00 PM