of TripAdvisor Travelers recommend this hotel
Stayed here for 7 nights with half board. If you want to get away from hustle and bustle of Phuket this is the place. Although our stay got better with days we had not so great experience with check-in, no welcome drinks or cold towels like others were offered after 10 hours of flying. Asked to pay more for early check in despite we were checking-out 06.00am which would have sort of evened out, was not so impressed with their lack of courtesy. Were told they would call when the room was ready which was not the case as we had to chase them a couple of times after being told the room was ready with wrong baggage. Perhaps, it's down to inconsistent training which seems to be the case wherever we came up with inquiries, we were given different information each time which meant we had to triple check for facts. We were heavily let down by half board menu, with limited choices and not much variety. Strongly suggest going to Nai yang village for cheaper and fulfilling Thai cuisines. One advantage of this hotel is that it's 10-15 minutes drive from the airport although it can get a bit noisy with planes taking off at times however it didn't really bother us. Strongly suggest using hotel's airport transport service to and fro as we ended up paying more for a taxi at the airport. Low tide didn't bother us so much as they have a nice pool if you have access to the pool from your room. No activities going on at the resort in the evening which meant you're stuck in the room watching TV as the tide is too high to go to Nai yang village. Overall, it was a decent stay but would I go back again, I'm not entirely sure, sadly. Big thanks to all the staff at the hotel with smiles and kindness.
Lovely hotel. Only small downside restaurants. Nothing wrong but not exciting. Staff very good. Also when tide is out you can walk to the resort 15/20 mins. We spent our last 2 nights there in our trip round Phuket and perfect for Airport only 10/15 mins away. As Phuket has changed massively since we were last here 20 years ago the resort of Nai Yang was like the rest used to feel like.
We had a great stay at Phuket Marriott. At the arrival, we got an amazing room upgrade (thanks also to my marriott gold status). The room was very nice, with a private garden and direct access to the pool. We have a 1 year old baby and he also loved it. Everyone was very friendly and kind and gave us support whenever we needed. It is definitely a trip I would do all over again. Thanks Marriott for everything!
We stayed here to be close to airport on our last day. It was a great way to end the vacation, beautiful property. Great food at Andaman restaurant. Excellent service. Nice beach. they need elevators, so if you have a disability don't stay here- not easily accessible. Lot if stairs and walking.
The resort is large and dispersive. Not intuitive to go from a place to the other. Staff not trained properly and distant. More than once the receptionist moved to another client while talking to us. I would rather prefer a boutique hotel, where attention is to the client and relationship is cared than the Marriott at Nai Yang. The first night, they gave us a different room from the one we booked and moved us later to another room with no upgrade. Restaurants in the resort make your clothes smell of fried. Activities are poor if any. The cleaner enters the room without knocking. The free wifi access was not working (we had to go to the reception to sort it out). We were brought a bill for breakfast while it was included in our stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM