of TripAdvisor Travelers recommend this hotel
This resort was fabulous, but a good bit more expensive than the normal.. would be ideal for honeymoon or a romantic break. We stayed one night in the apartments, the showers, beds were fantastic. We had a dryer & washing machine in the apartment also which was ideal. The staff were great to us 😊
"First Impressions Don't Last!"
I arrived at this hotel, sat in the lobby for 15 minutes like a fool with nobody coming to greet me nor could I find any staff to speak to. It was one of the worse first impressions one can give. That bad impression however soon evaporated when I was finally attended by a lady staff who approached me hurriedly with a very warm smile apologising for the delay due to an unexpected overwhelming number of arrivals and check-ins. While I accepted it largely due to her, the Management should take note to improve such procedures - it's NOT good enough for a highly-regarded 5-star resort! Once settled in my stay in the next 3 days could simply be described as "wonderful". The hotel is nice and modern, and is not big, so there is no tiring walk like some other hotels. The beach is very clean, sandy and shallow, and therefore very suitable for families with small kids. There are enough sun beds so I never had to run and fight for one. The main swimming pools are the centre of actions - so don't pick a room near them if you have a problem with noise. I dined at the hotel restaurants throughout my stay and my conclusion is that they do better Western than Thai food. Expect to spend around US20 per person for lunch and US40 for dinner including wine. To me that's very reasonable. I choose a private boxing session with a Thai coach (Colin') and that was simply superb! We did it outside the restaurant on the beach with sun and sea breeze and I learned a lot in just one session. Cost just Baht 1400 an hour, well worth a try! I stayed in a villa with plunge pool and I must say it's a bit disappointing because I can't help but compare it with the best I've ever experienced - the Katiliya Villas in Khao Lak north of Phuket (formerly Le Meridien then Pullman - now I think the Robinson). The villa has a low instead of high roof, and the garden outside is narrow and dark, with only a small plunge pool (not for swimming) so the whole thing feels just like a room, and I didn't even bother to stay outside! The Katiliya has a real swimming pool, outdoor shower and a lot of privacy so you feel you actually live in a villa! And at almost US500 per night compared with Katiliya's US250, it looks poor value too. The only problem with Katiliya is the long distance (80 min drive from airport) and the quality of service now without Pullman's behind. My advise is: don't bother paying so much for the villas if you plan to stay in this hotel, just get a good normal, maybe ocean view room, and you would be fine! (this hotel just isn't specialised in villas like Katiliya is) This brings me to the last but most important point: the Service. I agree with most comments about this hotel's service. I would say there's something truly exceptional and unique about it that I've never experienced elsewhere regardless of price. Staff are mostly nice, warm and genuinely helpful (though I witnessed a case where a woman at the restaurant complained about things so unreasonably - people dealing is a 2-way process even if you are the customer!). There is a human touch to most things here and I think that's the key differentiation. I don't know how the Management did it but I believe there must be some strong leadership here who demand nothing but the best. I hope the staff also gets rewards that are proportional to their efforts too - again it's a 2-way thing. A small tip for all travellers is to arrange for hotel limousine transport from airport, because you pay just Baht 400 for Camry and 600 for Mercedes, compared with the dirty old cabs at airport that charge you B500! It's most annoying that the hotel offers no link/info about booking the limousines on their website - something I told them already at check out, hope they listen! Will I go back to this hotel' Absolutely if I don't plan to stay in villas. I would probably give Katiliya another try under Robinson next time and see, because I've sadly missed their wonderful villas.
"Wonderful relaxing stay but hotel could do better on its beach and transfers to village"
Pluses: + nestled at the foot of the hill, by the sea, in well-maintained grounds + spacious rooms to high specification, large balcony, good standard of housekeeping, lots of bottled water provided, scented candle left after turndown service (after requested) + very good breakfast and food. If you would like a break from eating Thai cuisine all holiday, try the burger and beer offer at the Lounge + swimming pool with view across beach + generally helpful and friendly staff, especially Jurairat Boonlarp (Front office manager), Goy at the Big Fish restaurant, and Boom at Andaman restaurant + high standard spa + kayak and paddleboarding available for short periods during daytime high tide + buggy (golf buggy) provided to take you around the hotel premises + security staff helpful and professional in investigating lost/stolen pair of sunglasses Minuses: - The beach is the weakest aspect of the hotel facilities: The beach is often left untidied and the sunloungers and tables on the beach are never swept or wiped. The staff on hand in the cabin by the beach have plenty of spare time to clean sand off sunloungers and wipe the tables a few times per day, but they don’t seem to bother. - The location of the hotel is both an advantage (as a remote get-away) and a disadvantage. When you want to go to the nearby Nai-Yang village to the beach, bars and restaurants, it is a short 15 minute walk along the beach when the tide is low. However, you still need to cross a stream of yellow (dirty') water which makes wearing shoes or trousers impossible. When the tide is high or at night, you need to take a taxi. The hotel only provides a shuttle service from the hotel at 9.30am and 1.30pm and from the village at 12.30pm and 2.30pm. We never used this as these times were not useful for us. There is nothing in the evening. The hotel suggest a taxi service costing 400 bahts (£9) one way. The taxis which you can get using the Grab App usually cost around 200-250 bahts (£5) in the evenings. Considering the taxis in Bangkok cost around £6 for 25km from the airport to city centre, these prices are much higher for a 5km journey. It is a real shame the hotel cannot provide a much more frequent shuttle service. It would also be extremely helpful to connect the hotel to the neighbouring park along the way to the Nai-Yang village by building a small bridge crossing the stream, but obviously it’s not in anyone’s commercial interest to do that! - The staff at the breakfast don’t have the training to replace used cutlery. For example, one waitress removed my knife and fork used to eat fried egg and put them back on the table, but this happened again and again; they just don’t know that they need to remove dirty cutlery together with used plates.
Hotel and beach was BEAUTIFUL!!!!!!! Had some trouble with room when we first arrived at 5am. We wanted a room near the beach or pool but got a room on 3rd floor. The check in processes it self was unorganized and confusing. The confusion at the hotel is the language barrier. So be patient!! This hotel is not for the handicap!! I dont do a lot of steps, this property has a lot of steps and a lot of dim spots with small steps WATCH YOUR STEP!! I did take a fall and the staff was helpful. Over all it was 3 star vacation.
"If first time in Phuket you may like it, otherwise you are better of with other options "
wanted to give it a try as we learnt the hotel has been refurbished and became a Marriott. However quite disappointing. Dirty beach, swimming not to mention. Food so so, ..., in a nutshell: there are much better places in Phuket
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM