"Average hotel that could be so much better."
We stayed at this hotel for 2 nights and first impressions were very good. A pleasant welcome from security and door staff and a very spacious modern foyer set up what we thought was going to be a fantastic stay. Unfortunately there were so many small things as have been mentioned in previous customer reviews that don't seem to have been addressed. The reception staff were helpful but took a long time to check us in due to system problems. In our room our TV did not work and having called through 3 times it took over 5 hours to get someone to fix it. We also did not have a hairdryer in the room but this did arrive later in the evening. The breakfast food quality was very good, we only ate the Indian options so cannot comment on the western food. It was a struggle to find enough bowls to serve our food into and there was a lack of both coffee and cups. We ate in the restaurant one of the evenings and food took such a long time to come out, food prices at dinner were higher than you would hope for and we're more expensive than other hotels in India. Again once it came out the food quality was very good. We came to India during wedding season which seems to have put extra pressure on the hotel. The swimming pool was out of action for the full stay while we were there which wasn't a major problem as we were not there long but it was never mentioned to us both at time of booking or checking in. This could be really disappointing for anyone who has wanted to use the pool area to relax. Overall an average stay and so frustrating given that the hotel could and probably was a very good hotel.
"Low spot of the holiday"
We took a tour and stayed in nine different hotels. The Piccadily Janak Puri stood out as being the worst. There is not enough staff in reception. If the junior/middle managers are there, they don't help to clear the queues. If there's one receptionist and the queues build up, there's no way to call for backup. We stayed in 'superior' rooms at the beginning and end of the tour. The safe was inoperative in both. Asked for them to be fixed, they tell you it will, but it wasn't. No hair drier in the second room. Phoned reception, promises but no action, went to dinner with wet hair. At breakfast, the restaurant staff have perfected the art of looking away and avoiding eye contact. It's been a battle each day to get the cups to pour yourself a coffee (no, they don't serve you). Good points are fridges in the room and complimentary water. Very close to the Metro station (but quite a way from the city centre). Door and gate security staff were always polite and friendly.
"Keep your belongings with you!!!"
Being staying in Club Room and they cleaned my room in my absense even i didn't hang the Clean My Room card outside the door. I couldn't find my Zara Shirt there, when i asked in Reception they said they didn't find anything. Not recommended!!!
Stayed here for three nights as part as a tour of India. After reading other reviews was a little worried about the stay. However we found the hotel to be lovely. Lobby, spacious and attractive. Check in was a little slow and the staff did seem to serve locals first, despite us standing there in front of them. Room was a good size. Nice bathroom, although not as clean as could be. Shower was nice but flooded the room when used. Had a double room but only one dressing gown was provided. Minimal towels and although clean they were very grey and needed replacing. Wi fi was ok and free. Bar had two for one cocktails at the weekend. Although they ran out of vodka and instead of saying this, just substituted this for run without saying, when we complained the bar staff told us that it was still alcohol! Food was lovely, the buffet was a little expensive but all the food was good and a wide range of choice. We also ate in the Italian which was lovely. Had a meal the night before we left and despite ordering 2 meals for 2 of us, only one dish was served. Could not manage to get hold of waiting staff to query the second dish as they were nowhere to be seen. When we asked for the bill we had been charged for the missing meal, although this was removed as soon as we pointed out that it never got to us. Overall a nice hotel. Only downside was the breakfast. A good choice of food but staff were slow to re fill items. Had to help ourselves to cutlery as after asking three times it was still not provided. We had to ask for bowls and cups. Both items took ages and multiple asking before we got them. The waiting staff did not seem bothered at all. Tables were not cleared when empty. This really lets the hotel down. Other staff were lovely, waiting staff need to learn how to do the job properly
"Good hotel, but doesn't deserve 5 stars"
We visited to attend a friend's wedding and stayed for 3 nights. The hotel is quite old and the rooms are decent but in need for a refurbishment. The bathrooms especially look very dated. Other than that it was quite clean with daily cleaning too. The lobby is very impressive and the restaurant is fine too (food is good but service is slow and unresponsive). Location is fairly far from attractions and not that pretty but there is a metro station.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM