"Unlearn luxury in this hotel "
This hotel will not disappoint you in disappointing you every minute. Right from the valet to your room experience. You will move for check in, you will meet probably 1 star hotel staff trying hard to be 3 star. You enter the room and you will regret for the price you paid. House keeping- You need to call at least 5 times for house keeping to get something from them. Food- if someone will pay me next time to eat there then also I will not have food there. Overall experience is pathetic, waiters are outright rude. Food is tasteless, under-cooked. Rooms- linens are not clean,bathroom is pathetic and is not maintained. Adequate toilet items are not present. Overall a strict no. Don't waste your money
We stayed for two nights - for the price the hotel is below average in terms of the rooms and contents - I found the rooms require much needed refurbishment for the price they charge compared to Hotels in Delhi and the most negative would be the towels provided to room guests . However their quality of food / break fast buffet is of good standard Their staff are also helpful and quick in responding
"Good service and ambiance!"
Very cosy place!! Comfortable and clean bedding with very good service. Nice staff that gave us a very cool room with a view to the Janakpuri Club. Being a delhite, it was good to splurge out a little bit in this perfect hotel with an awesome pool area.
"Horrible banqueting "
I am reviewing the banquet facilities at the hotel which are pathetic. Recently attended a marriage event at the lower ground floor of the hotel. The entrance to hotel was clogged due to mismanaged traffic. Even inside the hotel was equally horrible with no valet or attendant to guide. Lobby wore a deserted look, no sign board or concierge to guide. Catering was pathetic with ill trained waiters, unattractive and tasteless dishes. No management or feeling that it is a four star hotel.
"Dirty, Full of mold and mildew and the Staff is R-U-D-E!!!"
This hotel was the absolute worse! Just as in previous reviews it reeks of mildew throughout the halls and rooms and the Bathroom is full of Mold. The fixtures in the bathroom has caked in lime. It is obvious they rarely clean. The ONLY place that appeared to be clean was the SPA,which (let me tell you while the ONLY good experience turned into a nightmare when everyone's bill had random charges from the spa, even if they didnt go ---- I will address later in this post). Now speaking on the staff, while I UNDERSTAND the Rupee situation has all of India's citizens stressing, when you are at work in the service industry try to leave the stress for behind closed doors with your coworkers, dont take it out on the guests. The staff at this establishment beyond RUDE! From day one they have spoken to all people who were staying there INCLUDING locals (not just us visiting from out of country) as if we were beneath them and bothering them. The manager of the place just walks around as if just to show he is in charge he is NEVER involved with anything. He doesn't even greet the guests as they walk through the door. The main restaurant, the waiters are annoyed to even bring you a bottle of water or a fanta (the chefs however were actually really nice). Half the time our group had to ask for a napkin or silverware multiple times throughout our meals before they were furnished. At one point during our last breakfast we found where the tea cups, silverware and napkins were stored and we had to help ourselves since the wait staff were "busy". The front desk staff were very short and acted as if you were bothering them. And if there was an issue, their only suggestion seems to be "just pay your bill". Now as I mentioned before a lot of people in our group had random charges from the spa. I actually went to the spa, I set up an appointment for 6PM for a simple detox treatment -2500 Rupees flat. When I got down to the spa , the manager at the spa said 2 hours earlier he thought I came since 2 other women came to the spa and got a different treatment (MIND YOU he called me when I was sleeping to alert me about my 6PM appointment) When it came time to pay my bill, there was an extra 3500 rupee charge (total) for 2 other type of massage treatments that wasnt my detox or the taxes associated with it. It took 1.5 hours, the manager from the spa coming down and admitting it wasnt me who got that treatment it was another person who charged it to my room, and chasing down one of the assistant managers to get it removed and EVEN then they were trying to convince me that it was a valid charge. To make it even more disgusting during my wait there was a wedding party that walked in, the Bride was decked out in her Bridal Lehnga and Jewelry, when her and her family walked in to retrieve the keys for their rooms, the front desk said someone had already came in and claimed the rooms under her party's name. Eventually it appears they had to shell out MORE money for something the hotel screwed up on (Not sure of the whole situation b/c I was dealing with my own but that disturbed me to hear that someone claimed a block of rooms and it wasnt the correct party). I do not understand how you have all of this ridiculous security measures just to enter your hotel but you cant even ensure the financial or identity security of your guests inside the hotel. Needless to say when it was time to depart I opted to bring my own bags down from my room and hand it to our tour bus guys myself because I didnt trust the hotel staff to do their job correctly. This place is far from a 5 star hotel. What was formerly run as Hilton Hotel has been run into the ground and it is a shame because it looks like it was a wonderful hotel to stay in.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM