of TripAdvisor Travelers recommend this hotel
"A tale of two hotels"
The hotel is really just that: two experiences and of course, one is good and one is bad. The welcome you get is first rate upon check in, and your bags are whisked away before you can really get a sense of where you are if you're just arriving from LAX. The staff are friendly and helpful, and you're quickly in your room. The hotel lobby looks nice and the bar and restaurant are well done. The first impression of the room was positive: bright and spacious. The decor is minimalist with modern twists, and my room had a view of the water. I eagerly went to open the window to let some fresh air in and was disappointed to not be able to do so. At all. This is when things started to go downhill. After a quick nap, I began to become more aware of my surroundings and noticed the room was actually very stuffy with what felt like damp. I turned on the air conditioning, hoping to clear out some of the mustiness and took a shower, then went to the bar for food. The bar staff: where to start' To say they are slow of pace is being kind. To say they are somewhat aloof would be being very kind. To say they enjoy their work' Now that I have to assume is a no. They barely smile, and give off the impression that you're more of an inconvenience than a guest, and whilst the food from Kerrigans, the pseudo food-truck outside is largely good, it's hit and miss as to when you'll be able to order any or receive it. After several days at the hotel, I began to earn some smiles and civility from the bar staff but this just leads me to think that all is not well in their world. I saw them running around like headless chickens which explained why it was often difficult to get any kind of acknowledgment, let alone a drink or food. Stepping back, this was actually the theme of the hotel in general: people are rushing about a lot and eager to please but clearly, the restaurant and bar staff in particular are not very well organized or maybe just understaffed' Throughout my stay, little annoyances started to mount up. Aside from the awful bar experiences, cleaning was inconsistent and on one occasion I'd not been left any towels at all and had to off and hunt down the housekeeping staff. The room remained stuffy and somewhat damp, and by the end of my time there, the clothes I'd hung up were legitimately damp. I feel like the hotel is trying very hard and I appreciated the front of house teams efforts. The bar staff need to relax and make guests feel like guests. I saw one guest receive the "talk to the hand" gesture as he tried to order a drink from a bar man who was frankly, not busy (helping one other customer isn't busy in the bar world). I'm returning to Sydney and it's indicative that I am glad that I'm not staying back at the Pier One hotel.
Pier One is so conveniently located, particularly for someone like myself who enjoys walking. Darling Harbour, Circular Quay and the Sydney Opera House are all within easy walking distance. The room was well-appointed and spotless with a comfortable bed. I enjoyed the variety of foods offered in the breakfast buffet, including the omelet station. I cannot say enough about the staff of Pier One. When I checked in, Sally assisted me and made me feel welcome and was very helpful. Housekeeping staff were always cheerful and very thorough in cleaning the room and replenishing toiletries. Hostesses at breakfast, as well as the barista were pleasant and always extended a warm greeting...a nice way to start the day. Lastly, the bar staff were consistently professional and warm. Even when the bar was very busy, they always made it a point to treat each guest with a smile. Jess and Edison were particularly efficient and professional, with personalities perfect for employees in the service industry. They both have the ability to converse with the guests and make each one feel special. I especially looked forward to seeing them and being greeted with a warm smile after a day of visiting the sights. Kudos to management at Pier One for assembling such a phenomenal group of employees, and maintaining a gem of a property. Thus was my first visit to Australia and I would love to return. If I am fortunate to do so, I will certainly return to Pier One.
"Charming Boutique Beauty"
This charming boutique hotel is located right on the water within walking distance of the ferries, tour boats, restaurants, the Opera House and other attractions. The interior design is modern with touches of ethnic art pieces. Exceptionally lovely with an open floor plan and a wall of windows looking onto the harbour, the large room houses reception, lobby bar, ample seating in lounge style all leading into the restaurant where all meals are served. The sleeping rooms are nicely decorated in minimalist style with upscale finishes, comfortable beds and linens and the baths offer miniatures of Peter Thomas Roth lotion, shampoo and conditioner. Our room had both tub and stand alone shower. Rooms are equipped with hair dryers, with cool shot, and irons. The location has great appeal for those without a car as so many attractions are within walking distance. Service is excellent! My sig other had left one of his bags at the airport, which we only realized once we arrived at the hotel, and the head bellman helped us find affordable transportation back to the airport the next morning. He also checked with us to make sure we had found the bag. The entire staff was personable, helpful and pleasant in every way. We will definately go back to Sydney and will book another stay at this hotel.
one of best suite in Sydney and the best smoke sausage in Sydney. once you are inside the admiral suite there is nowhere in Sydney you want to spend the rest of your time. great location. good for value. The staff are fantastic especially Maria at guess experience, Susan/ Sally at lobby and Eugene at concierge.
"Was it worth the upgrade to the harbour view room'"
My partner and I originally booked the Walsh Bay suite at Pier One quite late after the Park Hyatt couldn't confirm we would have a particular suite there for our anniversary weekend. We stayed at Pier One years ago and had good memories of it. Their reception area doesn't work at all for guests - layout, size, location is wrong - but we received excellent service at every step of the check-in process. We were asked if we would like to upgrade to the harbour view suite for $200 extra and said yes. What they neglected to tell us was there was an event two floors directly below us with a live band. I think they should have mentioned it when they offered the upgrade so we could be prepared for how incredibly noisy it was and how long we would have to endure it. A little warning would have been appreciated, courtesy earplugs in the room would have gone down well, and "here is a complimentary voucher for two drinks at the bar" to encourage us to return to the room late would have given them a five star review! At midnight it stopped but it would have been good to know in advance when it would end - it really was awful! The room itself however was good, if a little dated in the lounge area, and a review of the blinds situation is overdue (too many gaps let in the strong morning light). Again, eye masks would have given them a five star review to show their consideration for guests. We were comfortable nonetheless and the view across the harbour and under the bridge reminds us what a great city we live in! Breakfast was good and again the service everywhere in the hotel was exceptional. Would we have upgraded' Probably. And while the venue noise didn't ruin the weekend, a little more thought and communication from the hotel would have been appreciated....
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM