To qoute the staff "this is not a hotel" The rooms are ok, not more. Light bulbs not working, temperature either too warm or too cold. Bed had som noicy sheet under the regular sheet. Poorly equiped kitchen, understocked with trashbags and toiletpaper. Two exits to the balcony, one with a warning to not use the balcony - the second not. The key card did not open the entrance to the elevators so you need to wait for the staff to unlock - don't expect them to notice you. Reception staff - wow. For a minute I tought it was Fawlty towers! Started off with being frowned upon for my prefered payment. Next came a big argue when we asked for a pillow (only 2 in the room - had boked a room for 3 persons) and was asked to pay for it. Long story short, reception manager suggested that I did not read their pricelist properly and that they are NOT a hotel. Well, perhaps don't offer your flats at hotels.com then' Almost amusing is the fact that they placed an extra bed in our room despite only asking for a pillow. When we went shopping the bed AND the pillow was removed. Took a long argue to get it back. On the plus side, it will be an amusing story to tell to my friends..
I stayed four nights . For reservation this place you must know that there is 5 different companies are maneging these 2 towers . And only one is with reception . Best is jmj and the lady called monika . You can call her for reservation and her number +48601131582 before arriving . She is great . And she will take care of everything . Just one issue that if u need any help while staying she is away most time . While if you book with the reception directly you will got better service with higher price . Clean . Perfect for business stay . Close to hilton hotel . 8
"A great apartment"
We found Platinum Residence after declining to take a grotty apartment in the old town that was nothing like the one we saw online and had booked. A quick search lead us to this one in a good location at ul. Grzybowska 61B, and what a gem it is! Two spacious bedrooms, two bathrooms, Lounge area, and a well equipped kitchen with a dishwasher and washing machine. The views out over the city are lovely. It is just down the road from the Polish Uprising Museum. There are two accommodation towers and an area between with cafes/restaurants and a small grocery shop. Only complaint is that no detergent is provided for the washing machine, and only one tablet for the dishwasher, and there is a charge for the wifi. Overall, you'd go a long way to find a better deal than this.
"Bang for a buck accomadation with "robotic" staff"
Great residence: completely newly furnished apartments, modern&minimal, comfy...with great views of Warszaw's expanding skyline. Really, this is great deal, very affordable, decent location (not to far from center), with nice dining spots in the area + a litlle shopping mall on the ground floor of the Platinum Center (supermarket, sushi bar, italian place, french cafe&bakery etc.). The only mystery here is the staff: the more autistic and inflexible people I haven't encountered in a long time. This goes primarily for the reception (front desk). For most of the people working here at the reception..I have to say, hospitality and tourism industry is not for you. I don't know, maybe they are really low-paid. Total mystery. Especially having in mind how accomodating, nice and welcoming are people in Warszaw. Don't let this discourage you, however...Platinum is still a great place to stay :)
"You have to stay there!!!"
I'm actually spending 12 days in Warsaw. My company has chosen Platinum Residence. It is divided into 2 towers. I have an apartement with one bed room. Everything is so stylish, clean and convenient in the apartment. There is a terrace which is large enough. Between the 2 towers, there is a food court and a supermarket. That's very helpful. They are open till quite late. So no need to go out to find food: the restaurants are good. If you feel like cooking: easy, pick-up whatever you need in the supermarket. The prices are also good. At the reception desk, I was received by the trainee Beata. She was lovely and one of the best receptionist I ever met. Hope she will continue to work there.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM