I always been happy staying here before, but this time we got a dirty room. They had been cleaning the sofa area so the furniture was wet and not possible to use the first day. But I think that was all they had been cleaning, under the table and on the floor carpet it wa lots of glass pieces, on the table it was a used bubblegum and lots of dirty spots around, around the kitchen it was dirty spots all over the walls. We called the reseption to let them know and they said they would send someone. We waited for 30-40 minutes and went down to talk to them and they promised to send someone again. After one hour for the first complaine a person came to check the room, he removed the glass and the bubblegum and cleaned the table. They should have been offering us a new room insted so they could have cleaned the room properly.
"Prfect for a short business visit."
I have stayed at this place several times during the past year and I come back every time I'm in Warsaw. It is conveniently located, well-equipped, excellent value for money. There're few restaurants in the compound, supermarket, drugstore, a barber shop and more. The only downside is them charging for WiFi.
"Good location, Bad service"
Good location and nice view for Warsaw but very bad service. Staff were arrogant, the hairdryer didn't work in our room, had to wait over an hour for a replacement which I didn't get finally as had to check out.
"ABSOLUTELY TERRIBLE!!!!!!! RUDE STAFF, DIRTY OLD FURNITURE - NOT RECOMMENDED TO ANYONE! AVOID THIS PLACE IF YOU CAN!"
I don't even want to spent too much time for writing the review for this place, so I will just point the most important - PLEASE DO AVOID THIS PLACE!!!!! People working there have no idea what customer service is, they all are so rude and unhelpful, not professional and basically careless - this includes the manager also and truly all of them working there!!! You have to pay for everything!!! They will charge you for cleaning service, wi-fi, towels, if you listen music too loud they will charge you too when the majority of their guests are simply a party people - you will not get sleep there I promise you. Terrible experience, I wish I have never stayed at this place. This place is ridiculous, the worst I have ever seen!!!!! Dirty old furniture, absolutely horrible linen and towels - nothing positive - NOTHING AT ALL! Will never come back and I will worn all of my friends and people to do not stay there - just avoid this place.
The hotel asks 100 zl extra deposit, but they accept only Visa or MasterCard. As I had only Maesto or cash I had to wait almost 5 hours in the hotel before checking. They did not offer a glass of water. My room was fully pre-paid. I booked it via agency they helped us with a visa card. I do not know what happen if I have booked it directly... The staff is arrogant, the bathroom is dirty. The breakfast is served in a cafe next to the hotel, it was poor.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM