"Very mixed "
We stayed at the plaza hotel on New Year's Eve. I dithered in deciding whether to rate it with 3 or 4 stars The hotel is an older hotel, rather faded but with some charms. Certainly it's not a 5-star hotel and I'm sure it needs some updating. The layout of the entrance hall will upset some people as there is no lift on the ground floor - you need to climb a flight of stairs to get to the lift. The things that made me consider a 3-star rating were: - unhelpful / surly receptionist on checking in - ridiculous wifi charges (as mentioned in previous reviews) - ridiculous charge for bottled water. Why charge US$8' Most hotels would give a bottle for free. The price in the shop across the road was $1 - why do they have to make such a profit on top of our expensive room charge - $8 for an omelette in the morning for breakfast. Breakfast was ostensibly included in the room rate, so why the need to charge extra. Just miserable and mean. - I was expecting a really fantastic breakfast (this was the most expensive hotel we stayed at in Argentina) and it was quite mediocre. The things that pushed my rating back up to 4-stars were - very comfortable bed! Really lovely and the best we'd slept in, in Argentina - very helpful concierge and front office staff - good taxi transfer deal to the airport
"Book NOW, before prices triple. Go for a suite!"
I love historical buildings and this one is quite special. I booked a suite and got an amazing room on the last floor with living room, 2 bathrooms and an unexpected balcony with amazing Retiro Views, breakfast included, for less than 150 euros per night. Although I found some of the staff not that friendly It was amazing to be in such a perfect location in such - perfect - conditions. Do not expect a brand new room - but I would always prefer this to a modern small room option (with windows that do not open!). They have a gym, pool with bar, business center where you can manage your bookings and print your boarding passes. Breakfast was very good. They also have good transfer options, actually cheaper than the ones offered at the airport (590 pesos for EZE on a private taxi). So who cares if staff is not always smiling at you' Check in and out was a breeze without any waiting or confusion. Go for it before a renovation occurs. I am sure prices will not be the same!
Great location with a park across the street and close to shopping. Very good customer service. We had a great family stay at the hotel. Old style, classy hotel. Not sure if it is still a Marriott, and some of the Marriott benefits may disappear (free upgrades and wifi, etc).
"Great Hotel and Love the Old Style...Very Classy!!"
Just returned from our trip which included a 4 night stay at the hotel. We pulled up to hotel and loved it that very minute. The location is right across from the square. Our room wasn't ready at our check in which was disappointing after a very long day especially since it was 8pm! It turned out fine as we sat at the bar and enjoyed the fabulous bartenders, cocktails and snacks!! Came to find us when room was ready. Unfortunately we found our suite only had two full size beds and not a king suite as requested. Considering it was our anniversary trip, this was a bummer. We talked to the desk manager and another supervisor and they agreed to fix it the next day. Although we had to make arrangements to be back to hotel, repack and move our luggage, they provided us an upgrade to a presidential suite which was beautiful and very much appreciated!! Didn't really complain, they understood and just fixed it! No complaints...the hotel was perfect and staff as well from the bartenders, restaurant staff, concierge and the front desk. Restaurant could use a little more attention to diners during breakfast but otherwise great. Perfect location, perfect service, very clean and loved it!! Loved the old school style as the hotel is a bit older but we loved that about it. No worries because everything was super clean, beds were perfect and very comfortable and maid service was impeccable.
"Cocky staff and old rooms "
The hotel is ultra expensive.it used to be a marriot hotel but it's not anymore. Everything is expensive here including the rooms restaurant and they want to charge you sky high prices for WiFi. I was given a broken room where the toilet was broken it took me three days to change the room Not a good hotel if you looking to pay for 5star services
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM