"First class hotel"
Great hotel great location and lovely staff. First Class very close to the Ponte Vecchio,Duomo and just about next door to Santa Croce.Great views from the rooftop across the city. My room was at the back of the hotel and looked onto the Santa Croce.
"Nice Hotel in the center "
We was booked here by our supplier. Very nice hotell and very close to all in the center of Florence. The breakfast was the best Ive ever had in an Italian Hotel. I had a singel room that was quit small but okey! The room was however very warm and I couldnt decrease the warm air though. Nice pool at the roof of the Hotel with very nice scenery!
"Warning: Horrible view in a premium double "
I booked this hotel based on the great reviews, location and the views. We stayed in a premium double room 116. The room itself was nice and roomy but our view was an airshaft. We were VERY disappointed. I asked the front desk to switch and was informed we would need to pay more for a different room. It was the middle of the week and not very busy so I found it hard to believe there were no other premium double rooms available. The breakfast was nice but most of the staff was unfriendly. The Roof bar looked amazing but was not open the 4 nights we were there.
"Exceeded our Expectations!!!"
Beautiful, Dreamy, Excellent Location and Gorgeous Rooftop Pool, amazing breakfast. Right on the Arno River. Close to everything, walkable and beautiful. Our room was sizable with a beautiful terrace that overlooked the entire city. Stunning. I would definitely stay here again. The only hicup was the conceriege was not the most helpful. I would try to set up itineraries, etc on your own. Other than that this was a fantastic stay and everything about this hotel was excellent. The rooms, the bathrooms, location, food, the lounge area in lobby, the lounge on the rooftop. You do feel like you are in heaven!!!!
"just a hair's breadth from being 5 star"
The hotel is on the river just 5 mins by cab from the railway station costing around 12 euros - and we weren't ripped off. the hotel has a tasteful contemporary reception with lots of sofas and a comfortable modern bar area off reception. Fabulous reception staff happy and welcoming from the moment you arrive. Porter also helpful and friendly regarding lighting issue. Nothing is too much trouble with the staff from top to bottom friendly and helpful. when you ring day and night and that is so important when you are a traveller away from home. the Concierge is so lovely amazing sense of humour very happy and so helpful.I recommend a personal guide to turn this city into the Renaissance gem of yesteryear. there are jewelery workshops the Concierge can recommend at vey good prices but the designs were too traditional for me and that's not a criticism. Many would like the Florence style very much. Beautiful view from the roof top must be fab in the Summer with the pool. the breakfst is 5 star all the way, superb buffet in an elegant dining room overlooking the river. Our room was lovely over looking the City which I preferred to the river with a view of the Duomo and the church enshrining Michelangelo and Gallileo. It's max 10 mins to main tourist attractions though I would recommend crossing over the bridge and wandering the street on the other side and breathing in the real Florence. We also came by train from Venice which worked brilliantly and it was great to see the coutryside and mix with other people. For English speakers they have CCN and BBC Worldservice which is normal. they have a very technical system for the heating/air con and electric which I couldn't work out if it's controlled by reception or the key card as it often didn't work until we called reception and then they got it working. The internet also kept falling off but hey these are minor and would not put me off coming back to this lovely hotel. The sound proofing might be improved for the bathrooms which in the middle of the night can be a little loud from ohter rooms but probably magnified by nighttime silence. Also, have computers in reception for guests to print out their boarding pases which is very helpful.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM