of TripAdvisor Travelers recommend this hotel
"Muhamad review dec 7 is a LIAR!!!!"
He said that to use the spa or Jim cost $39 US. The hotel is within a condominium complex so a fee is paid per room regardless of the length of stay. It can be paid by US dollars, pesos or credit card. It was very plainly listed as an additional fee during the reservation process, and it is only $25 USD. I am posting a picture of the information they gave me upon check-in.
"Nice looking rooms trouble services"
I have visited this hotel last week stayed for a 5 days. As a person who considered to visit more than 10 hotels a year, in a different countries around the globe. This was the worst experience ever. 1)The hotel is advertised in booking.com as offering a free breakfast or breakfast included. The truth is, there is no breakfast or even a restaurant. 2) the hotel charges 39 US dollars for spa and gym services. I tried using the what's called a gym But the gym has no water and no towels in. 3) the rooms lack lighting since most of the spots are not functioning any more, and hasn't been changed since. 4) the management charges for water bottles which is located in the bath, any many other charges that they try to insert it in a way or another. Such as charging for the filter coffee pot that is in the room. Be careful even the coffee disposal pods if used you will be charged for. 5) one night we ended up with no hot water in the room, we asked if we could use another room to shower, the reception gave us another room but when I went to take a shoe there, the hot water was totally disconnected. I had to carry on my shower with cold water. 6) the iron in the room was dirty and ruined my trousers, I asked if I can send the suit for dry clean and receive it on the same day. I wish I didn't do that. Our clothes had been taken at 10:30 and we had to beg the day after to get our clothes back, although we were charged for same day delivery, despite the fact the we received the clothes one day late, we received two shirts washed but still wet, the suit is totally ruined stitched with staplers. 7) the AC worked only for half an hour and then it turned into an hot air blower. 8) the wi fi was getting disconnected often The reception is helpless, when we asked for our clothes and that we don't want to loose our dinner table reservation like the day we had to shower in different room, they just laughed They were helpless. After we received our laundry we asked for refund, we only got part of the charge refunded. The hotel charges tax 16% and the price shown in TripAdvisor and booking com is excluding tax. The hotel charges for 5 star service, but my personal opinion it a way far down that. My personal advice stay away from this Expensive nightmare.
"A gem on Avenida Reforma"
Hotel Plaza Suites is very well located on Ave. Reforma with very accessible taxi service to anywhere in Mexico City and surroundings. It is a modern two-tower highrise of 14 stories. Most floors are for condo owers, with only three floors for the hotel. The reception is very good, as is the rest of the services. It does not have a restaurant, but there are many good eating places within 5-10 minute walk. I would highly recommend this accomodation.
"WoW! Basically an apartment."
OK.. This place was amazing. The suites are just perfect. I really felt like I was dreaming. There are two bathroom, a fully stocked kitchen, a dining table, living room-style sitting area with tv (cable channels really suck, though.. but they do have TVE) Bed was nice and very cool views. Sauna and pool too.
"Great Rooms and Location! "
The Hotel is in a great location within walking distance of the Zocalo and so much more. Our first night we had an issues with the AC, they couldn't repair it so they switched us to another room asap! The building is a residential building with 4 floors used by the hotel. Great amenities! The rooms are modern, clean and very SPACIOUS! Our 1 bedroom had 2 full baths, a kitchen and washer and dryer and so much closet space. The only issues I had was the AC which they took care off quickly!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 1:00 PM