"Amazing staff.. beautiful resort"
We were here for a full week and could not believe how amazing everyone was. A quick shout out to Kayla (front desk), John, Katia and Carol (Pointe in Tyme) for all going above and beyond. Thank you all!
Awesome staff, rooms, pool areas. Our family felt welcome and we will definitely stay here again. The rooms are spacious, although it is an older more established property, therected has been upkeep so it feels newer.
"Simply the BEST"
I truly enjoyed the helpful staff and customer service. Room was immaculate ! We only had the opportunity to stay one night but intend on staying again as soon as possible. Very quiet and very serene.
"Nice place to stay north of Phoenix"
The property is large (I think someone said 150 Acres) and there are many pools and areas to enjoy. Better to come in Spring or Fall based on weather, but still pleasant in Winter. What made this trip memorable was one of the staff, Jason Akhurst, in the ballroom. He catered to my groups every need and went above and beyond in delivering a fantastic service experience.
"Great Staff and beautiful resort"
I had stayed at this resort many years ago and returned to find it just as beautiful as I remembered. I think the waterfalls were an addition since I had last stayed. We had an excellent experience and found the staff to be amazing. Anna the concierge shared her wealth of knowledge with us and helped us customize our site seeing to fit our needs. She was informative and so very pleasant. My husband and I were walking around the property and looking at the different room types (for our next visit) and we asked Kristina in housekeeping if we could see one of the rooms and she was excited to show us one of the rooms and recommended the second floor and told us which room numbers were the best. You could tell she had great pride in the property that she worked for. Ron and Janet at the Cascade Bar/Restaurant were also very accommodating. We asked Ron to take our photo and he recommended that we walk over a bit further toward the falls for a better pic. The women in the gift shop were also very kind and helpful. Dick at the bell stand was eager to assist in every way. This was a great property and the staff really made the overall experience a great one.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM