I had the luxury of staying at this amazing resort and it was honestly the best resort experience I've ever had. Everyone from the front desk, concierge, valet attendant, etc... had impeccable service. Around every corner my wife and I were greeted with a smile of enthusiasm. Even though we only stayed one night due to my brothers wedding in Sedona; we were truly impressed. The onsite shuttle was quite convenient and always on time. The restaurants were fantastic and also had amazing hospitality. If you're ever in the Phoenix area; this is one spot you shouldn't miss!!!
My only compliant is parking while checking in. I initially parked in front of the entrance and was told by an employee I had to park up the hill. It was raining which irritated me. The employee wasn't rude, but it would have been easier f I could have parked under the arches.
"Beware the shuttle"
Do not depend on the on ground shuttle to get you anywhere. It often had 1/2 hour wait times. Walk if you can. The staff though was extremely nice and helpful. The food was excellent and had good size portions. The staff tried to please you and constantly apologized for the late shuttle service.
"Off-the-beaten-path, with nice views and spacious rooms."
Although my family & I relocated to the Valley several years ago for business and lived there for many years, we had no idea the Hilton had such a nice resort there ! As a long-time Hilton HHonors member, we occasionally use points for leisure travel, and now that we have returned home to Kansas, it is GREAT to know there is such a fine example of the Hilton brand in a location we love and enjoy returning to for a visit now and then. Not buried in the hustle and bustle of Scottsdale or Tempe or downtown Phoenix, or way out in the sticks as some of the other resorts, the location is nice... easy access to the 51 and other major freeways... with a nice view overlooking the Valley.
Great stay. excellent service. Guest services very good, food great. Very enjoyable stay - room spacious, excellent in-room dining, relaxing atmosphere. Extremely helpful, pleasant and friendly staff.
Credit cards accepted by the hotel: Visa - MasterCard - American Express - Diners Club - Japan Credit Bureau (JCB) - Discover
Check-in: 4:00 PM , Check-out: 11:00 AM