of TripAdvisor Travelers recommend this hotel
"very good hotel...a call of attention for hotel staff"
don´t get me wrong. I just stayed there a week, was smart enough to get access to the executive and had a very good experience during my stay (business only), BUT, while the staff at the front desk is FRIENDLY, they´re far from being HELPFUL. The few times I´ve asked for information, the assistance I´ve got was far from what you´ve expected from a five start hotel with such a rich tradition. Having said that, rooms have been modernized (thanks), and Polanco remains one of THE areas to stay in the city, understanding the chaos that represents moving around in Mexico City.
"Safe and friendly "
A very safe and friendly hotel with a large staff that are always willing to assist. A good choice of restaurants with a varied choice of cuisine. Not all the staff are aware of the menu choices and the wine waiters in all the restaurants are not fully skilled in the best wines for each meal, this is not a criticism but a genuine observation. Additionally, English language can be a problem. Happy with my stay but a premium rate was paid and though the hotel was excellent there was an additional $80 charge on Valentines night accommodation with little evidence on why. These reasons point me towards an Average score as opposed to Very Good.
"poor choice for business travelers, good only for tourists"
This hotel is pretty nice, but the customer service is the worst I've experienced from an Intercontinental hotel on this planet. I've stayed in Intercontinental hotels in Asia, Central Asia, and in Europe, and the Intercontinental Presidente is the worst in terms of customer service. The hotel staff at the front desk have a tendency to say no, instead of fixing the problems. 1. After checking in I plugged in my computer to start work, but found they don't have wired internet access. I called the front desk and they said there is no wired internet, only wireless. So, why do the walls have RJ-45 ports with the computer symbol on them' The woman at the front desk said I would have to go to the business center to get wired internet. I can't do that since I don't want private or sensitive information to be seen or overheard when I call back to the US. 2. I asked for an electric water kettle to boil water for tea. Instead, they send up a thermal carafe with some hot water. When I opened the carafe, there was a piece of food scrap floating in the water. The woman at the front desk said I can boil water using the small coffee maker in the room, but this only produced hot water that tasted and smelled like coffee. 3. I used skype to call back to the US and the wireless access is so slow the skype call kept dropping after 10-15 seconds. This included calls with only audio, no video. I can't call back to the home office like I've always been able to at other Intercontinental hotels. Even the Intercontinental hotel in Almaty, Kazakhstan, had wired internet and allowed me to call back to the US without dropping calls. Mexico is on the border with the US and can't even have decent internet service. If you are considering staying in this area for work and need to have reliable fast internet access and good customer service, go to the Hyatt Regency next door. My employer paid for the room at the Intercontinental so I don't have a choice. If you are a tourist, none of this will be important to you. Considering how much the rooms cost, this hotel is a poor value since it doesn't even come close to what other Intercontinental hotels in other countries are like.
"We love the InterContinental Presidente… elegant hotel with impeccable service!"
We have just returned from a stay at our favorite hotel in Mexico City, the InterContinental Presidente. We come often to visit relatives in Polanco and this hotel is perfectly situated with every amenity we could ever need. As always with this hotel it is the personal touch which keeps us coming back! When we arrived we were greeted by Mario Laguna, the Concierge director, who not only remembers us but also made a kind inquiry into the welfare of our Polanco family. Mario then introduced me to Juan Pablo and Alonso at the Ambassador desk who, along with Auric, provided the most seamless check in. They remembered how much we loved the rooms we stayed in during our last stay and arranged for us to be in the exact same rooms. What is notable about this is that we didn’t even need to make this request because they simply remembered our preferences! And it is so nice as an Ambassador member to always have fresh fruit and water waiting for you in your room upon arrival. Also, in booking a Club level room you get to experience the Club Lounge, which has the most divine food and gracious service. People like Patricia, Marcos, Febricio and Edgar wait on you as if you were in their own home. As our stay progressed the lovely Auric and Rosa came by just to see how we were doing… so kind. We also had the chance to dine at our favorite restaurant in Polanco, which just happens to be at the Presidente! Ten of us dined at the Pied du Cochon, a French Bistro modeled after a restaurant in Paris. It is so beautiful and the food was superb! When I told Mario how much my family enjoyed it he told me he would be happy to coordinate any arrangements for our family in Polanco for their future needs. In sum, the Presidente provides a customer service experience which is unparalleled. The hotel itself is elegant and wonderful but the staff is truly superb. Because of their impeccable service this is our favorite hotel and and we give it our highest recommendation!
"What to expect"
Our stay was very pleasant, as expected to be for an intercontinental hotel. We were given a room facing the chapultepec gardens, and it was incredible. The room was impecable and quiet. I didn't use any of the amenities, so i can't say anything about them. Staff very kind, and very good location in the neighborhood of Polanco, ideal to visit the museum of anthropology.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM