of TripAdvisor Travelers recommend this hotel
"Nice, but won't go back."
When we arrived, we were greeted with complimentary champagne and the front desk staff was nice. We were not offered a concierge, though. This didn't matter, though, as we did a lot of research about the island beforehand. The beach club was beautiful and had pretty good service. Overlooking the white, sandy beach and clear water, it's a great place to start out with a couple of drinks before touring the island. You have to sign for EVERYTHING, though - even if it's all inclusive. That's a pain. We had to change rooms after the first night, though. The private pool was located directly above our room, and there was an aggravating buzzing noise that caused us to not be able to sleep (even after several drinks). We changed rooms, and the water stopped working in mid-shower. I had to wash my hair and face in the balcony pool. That wasn't much of an inconvenience, but something like that should not happen for the price we paid. The breakfast is great, with a huge selection of food and juices. It's a perfect place to start your morning on the island. Everyone is hospitable and the food is nice and fresh. But, again, we had to sign, even with our bracelets on. Bracelets - we were told you could get a new one each day. Things happen like spills, some people want a clean one each day, some people can't sleep with one on (my husband), etc. The desk staff became irritated each morning when he had to change his out. They even told him he was bothering them. Jesus at the front desk was horrible. He never smiled, looked like he hated his job, and was very rude. Obviously, he's not the type that needs to work at a resort. He did not make us feel like we were on vacation, and was very unhelpful. That being said, the island itself is the exact opposite. Everyone is hospitable, helpful, and really want to make your time on the island a pleasurable experience. Rent a golf cart and explore the island, and stop and chat with the locals. Food is amazing, too! Fill up on guacamole and try the avocado martinis! We will definitely be back to Isla Mujeres, but will consider a B&B next time.
"Fantastic vacation choice"
A friend and I visited Isla Mujeres over Thanksgiving and couldn't have been happier with our decision to stay at Privilege Aluxes. Some of the highlights: Impeccably clean and well-kept property, from the modern lobby to the rooms to the lovely pool area to the beach Impressive breakfast buffet included with your room rates Friendly service around the property - no matter where you are sitting, you won't have to wait long before someone offers to bring you a daiquiri! Fantastic location - just a couple of blocks from the main pedestrian boulevard, easy walk to many restaurants and shops The nicest beach area of any of the hotels I saw - not crowded at all, comfortable chairs and plenty of shade palapas. We also rented a golf cart through the hotel and it was extremely easy, not to mention fun - highly recommended. I also recommend taking advantage of their transportation service from the airport - it was extremely well-organized and simple, including cabs on both sides of the ferry + ferry tickets. Finally, the spa is a treat - we had AWESOME massages there! Overall, I thought it was an incredible value (make sure to book in advance as prices do go up), and we would be thrilled to return.
"6th stay and we will be going back !!"
I guess you could say we are 'hooked' on Privilege Aluxes, we have enjoyed vacations at this hotel every time we come to Isla Mujeres. This time we booked a 'Grand Platinum' Suite and we were not disappointed! The views from the top floor of our 2 floor suite was beautiful, the pool was cool and refreshing after a day on the beach. We have always liked the food and service..... but this time it seems that they have even upped their menu and the Captains at each of our dining choices where top notch ! We always enjoyed our lunch on the beach and the evening meals too. Since we booked a 'Grand Platinum Suite' our transportation was included, we had VIP Door to Door R/T service, they even purchased the tickets for the ferry ride to and from Isla Mujeres..........great service. I would like to Thank the Privilege Aluxes for making our stays so wonderful each time, we will plan to stay again next year ! Thank You P.A. !
"Will keep coming back. Amazing vacation"
Our second time here and yes it was all we remembered and more. PA is an amazing place to just relax and have a fabulous time. Transportation we arranged through PA was smoothest ever. From the airport to the door. Perfect. So great to not stress over getting there and back. Our room was beautiful. 143. Perfect view. Excellent room attendant. She left fabulous towel animals every day. Wonderful girl. Beach service first rate. Marcos Sergio Efrain made sure we had ice buckets and topped us off all day. Beach of course is beautiful. Shout out to efrain for a lovely romantic dinner on the beach. Treated great by everyone. Thank u Hector, Omar and of course Antonio. The chef at satay is great. Presentation and food first rate. Breakfast buffet wonderful. Girl making eggs was a highlight. She did a great job. We did eat dinner in town a few nights. Rolandi's and mama rosa's. so good. Got a golf cart and toured. You need to see the island The beading coop had wonderful handmade items. It's on the southern end. Mango cafe fish tacos and drinks. Must stop. Walked Down the beach just a bit and hired a private boat to take us out to the reef and lighthouse. So many fish. Beautiful. The Rialto. But there r quite a few to choose from. The massage tents next store were fun. $25 for an hour massage with facial. For real. Victoria was very good in the beaded one. Went twice. We walked into town and had a ball one night at a great little bar. It had a Katrina theme. Two man band there was so good. Classic rock. Cool vibe. Walked over to Mia to snorkel in the calm warm water of Playa Norte. Beautiful sunsets. Paradise. Ok PA , we are hooked. Already planning next years trip. So thank u PA from Roberto and Debbie. Hope you all have a great holiday and see you again next year!
"we had our wedding here everything was perfect"
My platinum suite was amazing!!! My room was kept clean and in orderly fashion. this is my 2nd time at privilege aluxes. they definitely know how to make you feel right at home. very clean. definitely an amazing experience
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM