of TripAdvisor Travelers recommend this hotel
"Great vacation, adorable island!"
I went to this resort with my sister and best friend: Room: Our room was a one bedroom (king bed) suite - VERY spacious. Decor is very minimal, contemporary, but clean and comfortable. We had a partial view of the ocean which was great for us since we did not stay in the room much. Food: I am a big foodie and I was pretty impressed with the food considering it was an all-inclusive. I am usually pretty skeptical but I was overall impressed with the taste and options. The beach food was yummy, fish tacos and awesome wings / mozzarella sticks ( i know i know -- I am in mexico!). I also really enjoyed the reservation restaurant Satay. I thought the sushi was really good and all the other dishes we ate had great flavors. Drinks: The mixed beach drinks were yummy! My only complaint is they were made with cheaper alcohol which causes me a to have more headaches and hangover .. but if you aren't picky about alcohol then you will be fine. ** Best part about the hotel was the excellent service and all the friendly waiters on the beach! Each made you feel special and were all so attentive. ** Island is SO cute!!! You MUST rent a golf cart (can do it through the hotel) and go explore! Lots of great spots to stop at, beautiful view, great drinks. ** Spa was pretty in-expensive and relaxing ( I got a massage) - simple rooms but nice environment. I would say overall we had a great vacation and would return to this hotel and island! Would choose Isla any day over Cancun!
"Not worth the money"
Very expensive (we took only breakfast). The location is good and our room was very large and comforable. But the facilites of the hotel were poor comparing to other 5 atar hotels. There were renovations around the hotel, especially in the pool area (which was closed). This was very unpleasent.
We want to say thank you to Mr. Ervin made our vacation perfect. We came on a honeymoon and he made sure everything runs very well and enjoyed every minute. A great hotel comes highly recommended and thanks again
"Fantastic Value in Isla"
My wife and I stayed for three nights in mid-August; we were in Isla to snorkel with the whale sharks. We received a complimentary room upgrade upon check-in to a partial ocean view room. The room itself was great: clean, modern, comfortable. The balcony was large, and it had its own whirlpool/Jacuzzi. Lots of complimentary bottled water. Breakfast was included with our rate, and the buffet was fantastic. Lots of hot and cold entrees, omelet station, etc. The location of the hotel was very nice, within walking distance to restaurants and shops in the pedestrian walkway tourist zone. Service by all the staff was outstanding. It was our first trip to Isla Mujeres, and we would stay at the Aluxes again.
Our daughter got married on isla where we had vacationed before. The wedding was at a separate venue but everyone stayed at Privilege Aluxes. Everything was fantastic. Checkin, dining, pool, beach, room all excellent. Loved room service. The gym was tidy and nicely appointed as resort gyms go. Really enjoyed our stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM