of TripAdvisor Travelers recommend this hotel
"A stay of contradictions"
This was a stay of differences- on one hand some outstanding experiences and on the other some disappointing. Let's start with the pleasant- the welcome was good although the facilities were not explained at all to me. To be fair this could have been due to a group booking in at the time. The rooms are modern, different, but very adequate. Great air conditioning, good linen, ample tv channels. Staff were generally friendly and attentive. The conference facility was good. Less pleasant- the food was generally poor. One vegetable for mains, lunch and supper, meat that was hardly appertising etc. Desert was generally the best part of every meal. The gym was adequate although with no time frames stated I was disappointed that I had to wait 24 minutes one afternoon for a treadmill, when the two people before me both completed 34 minutes until I requested one of them to complete their schedule. The treatment of some Muslim and Hindu guests was less than acceptable with menus not ready and food prepared for them took too long, was ad hoc and not appropriate. As much as there were some aspects that were really pleasing, the poor impressions outweighed the good.
Always good accommodation and good service. My room was clean and comfortable. Not too many frills and fancies but enough. Lovely bathroom. Good room service and a superb breakfast I felt the price was very fair as all hotel amenities are there
Nice hotel beautiful environment,nice ambience and decor.Everything is nearby shopping are for those who love shopping woolworths is a walking distance.Great breakfast buffet inclusive of healthy foods lots of choices.
Having visited the main restaurant last year, I thoroughly enjoyed their prawn mains with a special Gorgonzola sauce. On this occasion they have changed the dish, so much so we wasted our food. The prawns were tasteless and sauce was without a doubt the worst I have ever tasted. We visited on Monday 20th Feb and I am not sure who the Chef was but all I heard was his constant loud voice either reprimanding or ordering his staff. He should rather be focused on the quality of the food. I would go so far as to say it ranks as one of the worst meals I have ever had.
"Such a gorgeous hotel with everything you need just near by"
This hotel is so charming, it is next to the road in Melrose. The stuff is very friendly and welcoming. The rooms can look a bit cramped. But the decor an just breathtaking. It's easy to go out for dinner as you have a variety of restaurants in Melrose hence why I love it. The outdoor is ideal for summer days with its beautiful pool.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM