Will return! Special mention about Jason's level of service he made us feel very welcome and nothing was a problem to make our stay comfortable. Our room was serviced at an high level. The only criticism I would have liked a room overlooking the city as it was our 1st visit to Melbourne.
"Great views and location"
From the moment we pulled up outside we knew we had made the right choice. As soon as we opened the car door Gary was there with a baggage trolley to assist us entering for check in and arranging the valet parking. A very warm reception from Kathy who handled our check in and unexpectedly changed us to a higher floor to get a better view of the city and river upstream. Our suite was on the 14th floor and oh boy the view was absolutely amazing especially at night with all the buildings and river illuminated. Suite was very spacious with fully equipped kitchen, nicely furnished lounge with dining area, flat screen TV and balcony at the far end. The bedroom was of a good size with the best view of the city and with adjacent bathroom beautifully finished and again with the best view from a bath we have ever had. Bed was extremely comfortable and linen crisp and clean with ultra soft white towels in the bathroom. Quay West is ideally located on the Southbank with numerous good restaurants within a 5 min walk. It is also only a 10 min walk across the river into the main shopping area or along to the Crown Casino complex. The breakfast was very good with again very friendly staff and a good selection of cereals, hot food, pastries and fruit etc. Check out was as good as check in within 5 mins of ringing down to Consierge desk we had our cases collected and car waiting out front. If you want a well located hotel with exceptional service and a friendly interactive team then look no further.
"Fantastic Location and service can't wait to go back"
Great place to stay !!! The staff were very friendly, suite, bathroom and balconies were clean. The wifi was good. Staff offered great local advice for dinning and local activities. Can't wait to stay here again next time we are in Melbourne.
"Great location, friendly staff, comfortable suite"
This was our first time staying at Quay West in Southgate and we were delighted from the moment we arrived to a friendly welcome. (And we were consistently made to feel welcome throughout our 3 night stay. They've got a good guest acknowledgment culture happening It seems.) The one br suite had plenty of space and a nice view. The pool is ok for laps and the gym is small but well equipped and well maintained. We loved it. Thanks to everyone who helped make it so comfortable.
"Nice to be back here again"
I was here with my 2 teenage children, and we were so happy to have stayed here. The staffs were very friendly, breakfast was good, room and bathroom were clean. The wifi was good. Provided all what we need during our stay. Would love to stay here again next time we come to Melbourne.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 11:00 AM