of TripAdvisor Travelers recommend this hotel
Wanted to stay close to Circular Quay as departing on a cruise from there. Cheapest option available .. Less than 5 minute walk from Circular Quay station. Walk uphill quite steep especially with suitcases. Hint ... use lift available from Herrington St signposted Quay West car park. This lift will take you to reception avoiding the final steep incline and having to carry suitcases up stairs. Reception staff friendly and efficient . We were upgraded to a 2 bedroom apartment which was a wonderful surprise. View out lounge room windows breathtaking. Looked out over Harbour bridge, Circular Quay and Opera House. Lights at night just beautiful. Apartment well equiped. 2 bedrooms. Comfortable beds, great pillows. TVs in both rooms 2 bathrooms.. Kitchenette .. showing wear and tear but small fridge , oven, microwave and dishwasher . Laundry with washing machine, dryer , iron and ironing board. Lounge/ dining room .. I just sat and looked out at the amazing view . We were able to watch our ship sail in at 0600 from the comfort of our room.. spectacular and so exciting. Breakfast included in our package. Service was a little slow but well cooked and delicious when delivered. Not a huge selection but enough options. Can't wait to return to Sydney as we will stay again as the view is just magical....
We booked this apartment hotel prior to a Pacific Island cruise.It was more expensive than previous hotels that we have stayed in,but we wanted to try it due to the location to Circular Quay.The apartment was fantastic We were given an upgrade to a harbour view.The size of the apartment was huge.The bedroom windows also looked out over the harbour which was a bonus.The staff were excellent when booking in and also allowed us to to leave our suit cases in storage when we finished our cruise.(Our flight didn't leave until mid afternoon).They also ordered a taxi for the airport which was waiting when we returned to the hotel.We know not to expect an upgrade everytime,but the overall experience and service will certainly have staying there again.
"Hotel convenient to the Rocks"
This is a very nice apartment hotel but they certainly have some issues with Wifi and other amenities offered in the suites. Before writing this, I wrote to customer service and only got back a response similar to ones I had seen when they responded to others who had voiced concerns in their reviews. Prior to visiting Sydney, we had stayed for 4 nights in a Quay West Suites Hotel in Melbourne. None of these problems were an issue there. I have already submitted a very positive review of their hotel. My family and I stayed in this hotel for 5 nights from September 23rd until September 28th. The suite itself was lovely, roomy, and very comfortable. The location was perfect for us; however we encountered several issues that were not acceptable. For the amount of money we paid during this 5 night stay, we feel that these issues should not have been present. 1. From day 1, we reported that the WIFI services were not working in our suite. The concierge was deligent in trying to fix things; however, he did not have the knowledge to do this. As we were attempting to complete some work while on vacation, this was a significant issue for us. One of the reasons we chose the hotel was due to their promoting Nationwide Wifi Service. We voiced our concern over this issue for days and finally got adequate wifi service after 3-1/2 days. In other words, we were only able to work in our suite during 1 of our 5 day stay. We had better and faster wifi when on the Ferry going to various places than we did in our hotel during this time. 2. Also on day 1, we reported that there was no hot water in the kitchen sink. This made it difficult to wash dishes in a sanitary manner. Since there was no hot water in the sink, we assumed the same was true for the dishwasher. This remained the case for atleast 3 days. 3. The washer and dryer provided is a very helpful amenity to travelers. We used this frequently; however, the noise made by the washing machine was so loud that no one could sleep while it was in use. 4. The deep tub in the bathroom is wonderful but when draining, it is as noisy as the washing machine. 5. The safe worked for a couple of days and then would not lock any longer. 6. On our final morning at breakfast, it took 40 minutes for our food to be brought to the table. This only occurred after speaking to the waitress and asking why everyone who had come in after us was already served. She went to the kitchen and brought it right out; however, the food was no longer hot.
"Lovely 4 Day Stay"
Chose Quay West Suites firstly for the fantastic view of the Harbour plus central location and secondly for the size of the one bedroom apartment. My elderly mother accompanied me and it was essential that we had a walk in shower, separate bedroom with comfortable king size bed, aircon & opening windows, clock radio, tea & coffee making facilities. To have the extra space of a separate lounge and dining area was luxury as was the beautiful toiletries, robes & slippers provided. Daily housekeeping is provided (but works better when you hang the "refresh my room" sign on the door handle). There is an in house restaurant where we had breakfast the first morning - unless you want a cooked breakfast (which we can't rave about) go for the continental buffet which is quite extensive. The staff in every department were exceptionally helpful and courteous. Thank you Colin for the lovely coffees. Be mindful that the hotel is located in an area with very steep climbs so if travelling with older people just taxi it or if you love walking; Circular Quay is only a couple of minutes away. P.S. the view from the pool on the 23rd floor is worth a look.
Our family of 4 have just spent 4 nights there. From the minute we arrived to the minute we left our every wish was met - from luxurious appointments, roominess, bed linen, kitchen, bathrooms, views, highly professional, warm and friendly staff etc etc etc
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 10:00 AM