of TripAdvisor Travelers recommend this hotel
Visited this hotel for our honeymoon. The hotel was brilliant. Staff were very friendly and extremely helpful, ideal location for shopping. Will definitely go to this hotel again if I visit China 🇨🇳
"Excellent hotel and staff "
Nice, clean and very large rooms with marble everywhere. The gym and pool facilities are just awesome. You can swim easily with 3 lanes. Staff is very friendly and adorable (many thanks to Lily who took good care of us). Breakfast is just amazing, there's plenty of food and a lot of choice. Last thing, try the Beijing style restaurant (there's a drum at the entrance), it's one of the best I had in Beijing (the restaurant is packed of locals)...
I had such a great experience the last time I stayed here, I decided to book four nights on my most recent visit to Beijing. Things were bad the moment I arrived — the parking attendant was so rude and unreasonable it put me off immediately. But the real reason for my one-star review: when I checked in at 7pm they told me my reservation was auto-cancelled at 6pm and they sold my room. The hotel was completely full and they could not accommodate me at all. No matter how much I tried to complain or beg, they just wouldn't find a room for me, and insisted it was my fault for not arriving in time. I showed them my reservation which clearly listed a phone number and email, and asked why they didn't try to contact me. Their response: they just rolled their eyes and walked away laughing. Absolutely zero care or empathy. I felt so helpless and stranded. I cannot believe I rated this hotel so highly last time — I would literally NEVER choose to stay here again, nor recommend it to anyone. I also find it very difficult to believe they had a walk-in reservation between canceling my reservation (apparently at 6pm) and when I arrived for check-in at 7pm. That just seems very suspicious. I was also traveling with a companion who was due to arrive the following night, and had also reserved at Radegast. So I was forced to find alternative accommodation for BOTH of us at the last minute. A right, royal mess. However, I guess they don't care about my review because the hotel was full of local Chinese businessmen and tourists, so I assume their target market is not reading this review.
"Counterfeit 5 Star Hotel but Acceptable as a 3.5-4 Star"
What, you expect a real 5 self billed 5 star hotel in China' The Radegast is a decent enough hotel , but not 5 Stars. It caters to Chinese business people. if you are a tourist, contemplate that. Pros: Clean room, some with a very large massage chair. Marble bathroom well equipped with a shower with rainfall head from the ceiling. Restaurant food was decent and I didn't get ill. Staff tries their best. Spa and pool is very good Cons: Where shall I start. This is a very Chinese style hotel. The staff is not polished enough for a 5 star hotel. Most of the staff had only rudimentary English skills, which with my 5 word Mandarin vocabulary, highlighted my deficiency. Some staff tried to be helpful while others could not care less about their work. many were indifferent. This hotel needs a massive training program. The rooms in winter were grossly overheated....over 80 degrees F. There was a thermostat but it was for show and you cannot control the temp. There is a bar that is unstaffed...you push a little button to call one of the lobby bar staff. The one night I decided to have a drink, I has to show the young lady"bartender" how to make one, though its on the menu. My martini was a splash of vodka with some ice in a tumbler. One poster talked about prostitution on the 6th FL. I think it is more of a KTV, mens bar with "take out service". There were a lot of sketchy characters coming and going. I asked the concierge about where I could get a drink and when he replied lobby bar, I asked if there was a bar on the 6th floor. He advised me not to go as it was dangerous. I took his advice. I did notice that a security guard was posted by the elevator on the 6th floor and that the police had been there as well. Lastly, there is little you can walk to in terms of sights or restaurants from the hotel. I think you can do better at a few of the more well known chains. Westerners and Americans in particular may want to find a hotel more polished .
We spent 2 weeks at this hotel. It was not our first choice but we had to find another option after our first was shut due to the 70th anniversary march. It was lovely, the staff were great particularly David at the front desk, Scort (sic) and Cathy the manager. They were all very good with our 5 year old son. We had a problem as someone had been smoking in our room and they changed it with no problems at all. The pool area is terrific with a big main pool and a small pool for children. The gym is small and can get busy but has everything you need. Swim hats are compulsory as in most Chinese hotels but you can buy them for 25Rmb from the pool reception. Breakfast buffet is one of the best I have experienced but is a bit more expensive at 128 Rmb each but the hotel is situated on edge of the CBD and there are lots of coffee shops and restaurants and Walmart is 15 minute walk. Metro stations are handy again about 15 min walk while taxis are plentiful and cheap. The only slight issue we had was on arrival they wanted a very large deposit (twice our total bill!!) but we got it all back on check out and if it rains you must get an umbrella from reception and they request a 100 Rmb deposit. All in all a great stay and would definitely stay again.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM