of TripAdvisor Travelers recommend this hotel
"Spacious room, a switch for everything "
My non-smoking room was assigned to me with a hint of smoke. After re-assignment it was better. Apparently it is quite normal in China so just let the front desk know and they'll change it for you. There's literally a switch for everything. I found it to be redundant but it's apparently very standardized. They have Karaoke within the building so others without a key could get into the elevator as well. You can hear the microphone echoes if you are staying near the singing floors but once you're in the room there's no noise. The hotel will not issue you additional keys/cards if you are by yourself. If you lose the key you will need to pay an additional fee.
"This Hotel is a Disgrace"
Well upon checkin we noticed a heap of drunked men wandering around the lobby, it seemed odd, especially for a 5 star hotel in Beijing, but never the less we ignaored them and made our way to the room. At the room we found it to be so lacking, it was old, and run down, more to come on that. A few other signs of the hotel lacking was the condom packets left for sale on the toliet seat' Really' I went theor with my girlfriend, it seemed really odd to have condcoems for sale in the room' Then there was the shampoo and conditioner and soap that also was charged to the room as an extra if used' In a 5 star hotel' It was late so we went to sleep, and rose a little late, just as breakfast was closing, we went to the concierge and requested they adviose where we may be able to get a breakefast close by, and his answer was McDonalds or Wal Mart down the road, when questined if there was enything else, he pretty much shregged us off and could not care less. After becomming familiar with the hotel, we were made aware of the follwiong; on level 6 there is an internationa club which if in Australia we would just call a brothel, and thats where all the drunken men came from. A note in the room advising to never open the door to strangers knocking in the middle of the night, and to call reception so they can come and address the issue when it happens. We decided to bail out of this hotel early an asked if they would credit us the final night, and surprise surprise they wouldn't as they 'hire the rooms on an hourly basis' !!! OMG, this hotel is just a giant brothel, and some people on Trip Adviser have rated in excellent, my suggestion to their wives would be to get a checkup everytime they stay because they are not staying for the room or the food or the location or the gym let me tell you.
Visited this hotel for our honeymoon. The hotel was brilliant. Staff were very friendly and extremely helpful, ideal location for shopping. Will definitely go to this hotel again if I visit China 🇨🇳
"Excellent hotel and staff "
Nice, clean and very large rooms with marble everywhere. The gym and pool facilities are just awesome. You can swim easily with 3 lanes. Staff is very friendly and adorable (many thanks to Lily who took good care of us). Breakfast is just amazing, there's plenty of food and a lot of choice. Last thing, try the Beijing style restaurant (there's a drum at the entrance), it's one of the best I had in Beijing (the restaurant is packed of locals)...
I had such a great experience the last time I stayed here, I decided to book four nights on my most recent visit to Beijing. Things were bad the moment I arrived — the parking attendant was so rude and unreasonable it put me off immediately. But the real reason for my one-star review: when I checked in at 7pm they told me my reservation was auto-cancelled at 6pm and they sold my room. The hotel was completely full and they could not accommodate me at all. No matter how much I tried to complain or beg, they just wouldn't find a room for me, and insisted it was my fault for not arriving in time. I showed them my reservation which clearly listed a phone number and email, and asked why they didn't try to contact me. Their response: they just rolled their eyes and walked away laughing. Absolutely zero care or empathy. I felt so helpless and stranded. I cannot believe I rated this hotel so highly last time — I would literally NEVER choose to stay here again, nor recommend it to anyone. I also find it very difficult to believe they had a walk-in reservation between canceling my reservation (apparently at 6pm) and when I arrived for check-in at 7pm. That just seems very suspicious. I was also traveling with a companion who was due to arrive the following night, and had also reserved at Radegast. So I was forced to find alternative accommodation for BOTH of us at the last minute. A right, royal mess. However, I guess they don't care about my review because the hotel was full of local Chinese businessmen and tourists, so I assume their target market is not reading this review.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM