of TripAdvisor Travelers recommend this hotel
"In professional hotel manager"
Stayed and spent 700.00 between room and restaurant.. had an over charged fee of 280.00 that manager wouldn't refund until I repeatedly went to hotel after stay. Be inconvenienced by hotel manager Jenifer that promised to call me about my over charge and never did.. Very disappointed by her ability to resolve it after my checkout being able to.. waited 1week for my refund. Very unacceptable!!! For high end hotel...
"A Good Hotel"
Clean, quiet (other than downtown road noise), comfortable, and no odors. Modern design. Access to Chicago's Pedway system. Minor annoyances of TV not working at first, phone not working for days, and inconsistent housekeeping. Nothing fatal, and things were eventually fixed.
"Nice Looking Hotel, But...."
Nice and clean hotel, but too many downsides to recommend: We had only been in the room for ten minutes before someone from housekeeping came right in on us. She was friendly and apologized sincerely for doing so; however, this should have never of happened. Main TV did not work. Customer service said a technician would be up to fix it, but waited 45 minutes before I called down again and told them to wait until tomorrow as it was midnight and did not want to wait any longer. Had to wait in lobby for 10 minutes before breakfast because no one knew what to do about us having breakfast included in our package deal. Walked in on AGAIN, this time with my wife in a very indecent manner. The house keeper did not know about our late checkout (which was put on our profile per the attendant from check in), and came in. Luckily, they heard the TV and had the sense to call out before turning the corner to see my wife. We don't live in the area, my GPS took us to the parking garage labeled "Aqua Blu Parking", only to be told when checking out the next day that they don't validate from the parking garage, only from valet.
Planed a family trip over a long weekend. Location was great walking distance to many attractions and restaurants. The rooms are clean and spacious. Staff very friendly and accommodating. Would stay at this place again.
"Loved this hotel! "
We stayed here for three days. The rooms are beautiful! I usually have a hard time falling asleep in hotels but this one was so cozy. There is a CVS right by the hotel in case you need any small items or snacks. It is also within walking distance to restaurants. Loved everything about this place and will definitely return.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Japan Credit Bureau (JCB) - Discover
Check-in: 3:00 PM , Check-out: 12:00 PM