Great experience. Friendly and great Concierge!Comment of H. Nadim , Lebanon the 2016-10-31
"Terrible experience at the Radisson Blue SPA"
I have booked a half hour Turkish hamam treatment for myself and a female friend at this property exactly two weeks before. I was quoted 110 tl on the phone and went in and had a very good experience so the next week I booked again, this time for myself and a male friend. We reserved half hour treatments again but this time we requested a male therapist for my friend and a female for myself and also we asked for the treatments to be back to back. The male therapist Ayhan, took my friend in first and when the half hour was over me and the female therapist were waiting at the door. The treatment continued for another half hour and despite my therapist's intervention and constant enquiry, the male therapist continued. I reconfirmed with the lady that the reservation was for half hour and she told me that it was correct but that sometimes he was slow. I did not mind much and had a great treatment with the lady but upon coming out of the spa I found out that my friend had paid and that he was charged double the price....I was very surprised so I asked Ayhan who was all by himself at the reception how was the charge calculated and he replied that we had two 2- hour treatments. I told him that we booked for half hour only and I had only had a half hour treatment and that my friend's booking had been the same and he started arguing in a very bad tone that the payment was made and the booking was wrong. I asked to speak with the lady who had made the booking and he told me she had left and did not have her number !!!and also that the rate I had paid was for hotel guests only etc. I decided to talk to the manager thinking this was a Radisson Blu hotel and they had certain standards.and we needed not bargain over payment. The front desk manager was polite and offered to speak to Ayhan but came back with a partial refund saying that Ayhan continued to say that the booking had been wrong and we had to pay for it. But this is the most interesting part : While we were talking in the main lobby, a gentleman in casual clothes approached me and asked for my number saying that he would check the cameras and let me know. I told him that the cameras cannot help and he insisted.I did not give him my number. We left the hotel premises in a very bad state of mind and to my great surprise while we were waiting at the traffic lights, we were approached again by the Security manager in casual clothes who did not address me but insisted much that my friend give him his number ....I was very surprised that such a thing could happen in a Radisson Blu hotel and will share this experience with all my expat friends living in Istanbul.
"Pleasant place to stay "
Stayed a couple of nights in one of their suites. A nice pleasant experience. Good food, nice location and very courteous staff. The surrounding area is also nice with several small restaurants and a market all just by the Bosphorus. From the terrace you can also have a great view of the first Bosphorus bridge.
We felt very good accommodated! Thank you to all of your colleagues! I loved the Location in the City Center! Breakfast is super, and the room was very lovely. You have to visit the Hotel bar, this bar is SUPER. We will come back next time when we will go to Istanbul!
İt was excellent! İ was there for one week on november at room number 420. The all staff team was friendly and helpful, particularly the security asisstant Ahmet and room cleaner Cahide! We have got a great opportunitt for spending our time in a best way, because the hotel was near to all parts of İstanbul.
"A Good Hotel with a Closest Bosphorus View"
The location is excellent. My checking experience was quite good. The staff was very polite.. Rooms are clean. You should pay a great deal of money to watch the Bosphorus view in your hotel room. I found their breakfast very expensive. That' s why I had my breakfast outside of the hotel. The coffee and other style&services could have been better in lobby section.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM