"Cool rooms, bad service !"
The rooms were clean and beautiful but service sucks! I was promised a few things at booking that weren't respected and they didn't change anything when I asked for them! Waitress at the bar/restaurant were totally incompetent and couldn't speak french. After 20min, no one had come to pick the order yet... We had to go and ask by ourselves and they didn't even bring the right order...
"Good concept, fresh atmosphere"
No unnecessary hotel-thrills, but has all that's important: spacious rooms, clean and modern, good decoration without being posh. Good WiFi, AirPlay, simple restaurant.We liked the spirit. Warning: if you're looking for the classic ****Hotel at a bargain price, you might not click here.
"I see where they are going, but..."
I like the modern design, and the funky hall decorations, but the rooms are a bit cold and sterile. Clean and minimal, modern, sure. And a decent bathroom. But the lobby is open, cold and not particularly comfortable. Staff was nice. I like having carpeting rather than a fake wood floor. The restaurant is good, and I actually preferred a small nice quality breakfast to the normal overdone buffet. Good beer selection in the evening.
"Promises but does not deliver"
After disappointing experiences in other hotels I tried this hotel a few times. Staff is hip, usually friendly and mostly tries to help. Unfortunately I had lamps going on in the middle of the night, noisy airconditioners that could not be shut off, disfunctioning wifi and the last time no hot water. To be honest, staff did apologize and rebated, and promised me (a few times) to come back to me with a good offer, for which I am still waiting. I stay in Brussels approx 80 nights a year.
"Fresh, Fun and funky! "
This is a hotel you'll either love or hate, depending on where you stand on traditional vs modern. I absolutely love it, both the concept and the delivery! As a concept - everything managed via app, including checking in and out and ordering food to pick up from the restaurant - it's new, fun and bold. Keyless room entry is also available via the app. The rooms are ultra-modern and stylish, as are the public areas of the hotel. Furniture and fittings are design-led and high quality with a quirky edge, as is the bright and funky decor throughout. My room was a joy to stay in - lots of space to spread out, and thoughtfully designed with a great desk/table, plenty of plugs and USB charging points and good lighting. A really comfy bed, powerful shower and large TV (to which you can 'mirror' your iPhone if you wish) made it a great place to relax. The restaurant has a similarly hip yet relaxed feel, and a great menu from which you can pick at any time of day. You can take food to your room if you prefer (and, indeed, order it via the app!) The staff are young and enthusiastic - those I met were clearly loving the brand and the concept, and that made them great ambassadors for Red and for Radisson, particularly those working in the reception area. I hope Radisson values and nurtures them! I received great service, felt really welcome (very rare in a hotel anywhere!) and problems with my food order and the electrics in my room were sorted out promptly and without difficulty. A great place - upbeat and fun while still offering the comfort and facilities you need from a hotel. Highly recommended and I'm now looking for an excuse to return to Brussels so I can stay there again!
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM
Please note that the hotel is under renovation works until 1st May 2016.