"Centrally located, very clean and comfortable "
hotel is within a short walking distance from the Alexanderplatz train station. Probably 8 mins. We arrived at around 12 but unfortunately our room wasn't yet ready which was understandable as check in wasn't until 3. The girl (sorry didn't get her name) who checked us in was very professional and efficient and offered for us to leave our bags there if we wanted. This was perfect as we had a walking tour booked. When we Returned another girl handed us our room key and although polite did not mention that we needed to use our room key in the lift to select the floor and we only found this out when we saw other guests doing this. I had requested the hotel if we could have a room with a good view of the city due to this being a birthday present (I had already upgraded to city view) and they did not disappoint! The view of Berlin Cathedral was absolutely amazing. The hotel also provided us with complementary champagne and a birthday card which was a nice touch. The Aqua Dom was cool in the lobby but Shame hotel guests only get discounted rates to go in. I would expect it to be complimentary entry for all hotel guests. The room itself was very clean, good size, included bathrobe, slippers, ironing equipment, nespresso machine and basic toiletries minus tooth brush and tooth paste but this was more than adequate. House keeping were brilliant - once we checked into our rooms they knocked to check if we were happy with our room and offered us a small Haribo bag of sweets. The hotel breakfast was average, had a good variety but if it wasn't included in the room price then I wouldn't recommend it. There are quite a lot of eateries close by. Check out was smooth, can't remember first name but last name was Lee. Very friendly, professional and efficient and it was a bonus that he offered to change as much loose change back into notes. Also asked if there was anything else he could help us with. Location wise, this is very central. Berlin Cathedral and museum island are next door and a lot of the other attractions are within walking distance. There is an ATM just 60 seconds from the hotel - if you come out of the hotel turn left and look for the sign. It's through a door. I would definitely stay here again if I return and I'd also bring my young children here as it seems quite family friendly too.
Spotlessly clean, excellent breakfast, bed really really comfortable, room immaculate. very impressed with the aquarium but happy I got a room with a view of the cathedral which is stunning. The reason I didn't give a rating of 5 was because of the reception staff as they made me feel they were doing me a 'favour', which is a shame as all the other staff were brilliant, beware of the price of the drinks in the hotel greatly over priced. If you are eating out of the hotel I can highly recommend the block house restaurant, turn left out of the hotel 5 mins walk to restaurant. Berlin is a lovely city to visit.
"Beautiful Bu Hotel"
Clean, spacious, well equipped with soap, shampoo, conditioner and cream. Kettle, drinks and fridge. Asked for a quiet room - and it was. Except on night one when reception called at 1am as they'd had a complaint someone was crying/screaming/arguning in my room. But i wasn't, I was travelling solo!!! Wish thereception had checked their details before calling and giving me a shock. Hotel had fabulous aquarium in the atrium which was impressive. Need room card to access lift to room and to operate electricity in room. Central location.
"Nice hotel and very central"
Great hotel, all the rooms have a view of the tank. Your very central staying here with the Christmas markets and a lot of the tourist sites within walking distance. I noticed when we were checking in they were telling people all different price of the breakfast ... it wasn't a consistent price so do be careful what you pay! I booked direct with the hotel and luckily printed off my Email confirmation as when I checked in they said the price was wrong and they wanted €300 more!!! I said no as that was the price the hotel was quoted and paid in full (and it wasn't cheap) and they agreed that I didn't have to pay any more (!!!!... ) I ordered some drinks to take up to the room and they tried to charge us again on check out... even thou we paid for them so do beware of this!!!! The concierge man was really polite kind and very friendly. Great local hotel.:: just don't let them take you for a ride with the price you pay for things.
"All round good experience"
Stayed 4 days in junior suite with corner view. Good sized room and comfortable bed. Note side window faces the Cathedral, which has a viewing platform, so be warned people can look in... bathroom great size though shower bit of a let down and cheap. Seating area a little cramped but good for relaxing. Bar area good for post tour drink, but staff are incredibly slow and tend to ignore you. One bar tender when I asked for the bill just carried on chewing gum, very weird and certainly not the standard I expected. Yes, the fish tank is well worth it, will keep you amused for the whole stay.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 3:00 PM , Check-out: 12:00 PM