of TripAdvisor Travelers recommend this hotel
"After match lie down"
Booked this Hotel to stop in after the match and on the way home to Newry Nice people at reception, good clean room with tea/coffee making facilities My wife said the best thing about this Hotel was the bar with excellent cocktails served by a friendly, courteous, smart barman called Michael. That good we visited again on Sunday afternoon before catching a flight to England
"Not what I expected!"
Checked in late on Wednesday 8th March. Receptionist pleasant and helpful. Room was a huge disappointment - a bed that folded into the wall presumably because this room doubled up as a meeting room. The bed was uncomfortable and the seatbelt-like straps used to retain the bed in the fold-up position, were left under the sheets. I had to get out of bed, strip back the sheets and remove the buckles to a position where I would not be lying on them. As bad as this was, the type of bed I had meant that there is a screen either side of it which entails one physically getting out of bed to switch on the bedside lights!! I was getting up at 4am to catch an early flight and this room was neither comfortable or restful. A real let down and very poor value for money. To my mind, when they are letting this room, or any like it, they should forewarn customers and give them the chance to either book another room or a different hotel. My final point - and this is almost funny - there were NO CLOTHES HANGERS in the closet. I've been travelling and staying in hotels worldwide for over 20 years and this was a first for me. I will not be returning to the Radisson Blu Dublin Airport - if I had not been dashing to an early morning flight, I would have demanded my money back but as it was, I was more concerned with catching a flight than having an argument with the night/early morning receptionist. You've been warned!
You can walk or get the laid-on hotel shuttle bus from the airport to this hotel. I walked and it took about 8 minutes. The hotel has a huge, roomy and very marble looking foyer where I found the reception staff to be welcoming, helpful and charming. The pricing for breakfast was, well, annoying! Two can eat for €14.99. But I am only one. But get charged for two anyway. I looked for a homeless person to treat as I was paying for two anyway but alas was unable to find anyone at short notice. Breakfast was very good. Dinner was less impressive but still not bad though. I had steak which was cooked well but didn't come with much. I was still hungry. It was very busy and I waited 45 minutes for a dessert, eventually giving up and telling the waitress. She apologised and said she would have it brought to my room. "That's kind" I thought. But I have just now noticed a room charge on my bill which is more that the dessert I ordered. Not impressed at all and feel cheated. However, all things considered (and assuming that surprise charge was an honest mistake!) this hotel is one that I would recommend. Just count your change.
"One of the grottiest Radisson hotels in the range"
With early morning flights from Dublin, the choice is basically this Radisson or the Maldron. I only know the former, so I usually choose the Radisson - it's comfortable and quiet, very conveniently located - it's within easy walking distance of the terminal, but they don't tell you that. The problem is it's old and tired - a general theme that persists. This time, when I checked it I went to the room, the key didn't work (yawn) - went back for a new one.. this key worked, but on entry I was assailed by a massive concentration of air freshener in the air, masking the smell of smoke from the previous occupant. I went back and asked for a move, which was quickly and easily granted, into a lovely clean room. It seems to be a feature of airport hotels that some guests just can't comply with no smoking rules, this has happened to me several times. The bathroom was oddly compact in the room, the heating didn't seem to work but I didn't mind, the bed was lovely. The restaurant was very good though, the food and drink very tasty. It's the appearance and the feel that drag it down. I'm sure I'll be back, but I'd love another alternative.
"Frustratingly bad service."
There is a complete lack of training and cop on (common sense) across all the front end staff in this hotel. They are painfully disengaged and unable to resolve even the smallest issue and deal with the guests. The check in process was painful and it took 35 mins for me to actually get into my room with just one person in the line in front of me. I noticed while in the line that none of the 3 persons at the check in desks (only one of which was busy with guests) greeted people in the queue or motioned to come forward. They just kept answering the phone or tapping away on the computer. As my finance had checked in earlier that day I explained that I was already checked-in, and I just required the room key he left at reception for me under my name which I provided to her and the room number. The girl spent over 10 mins searching for the key when I finally said can’t you just give me a new one if you can’t find mine. She said she would need her supervisor as they couldn’t find my car keys' I was stumped – she hadn’t listed to me when I asked for the ROOM key and didn’t listen again when I suggested she just give me a new one, if she had she would have understood I was not looking for the car key' Then taking the lift to my floor the lift wouldn’t work but another guest used his card and it worked. I should have known there was an issue but I proceeded to my room and found that the card wouldn’t work and I had to go back to reception and queue again! That evening, I went down to the bar for food and it was packed and noisy so I asked if I could eat in the lounge (as there were other guests doing so) area and was told yes and handed a menu . This area is not serviced well and I had to wait 20 mins before anyone came out from the bar into the lounge to take my order. I did notice every other table looking around as well and when I got my order in they all pounced on that one waiter as they all had been waiting a long time to order a drink or desert etc. The meal took 30 mins to come out and despite ordering a steak I got no steak knife. While he delivered it I used that opportunity to order a glass of wine which came well after I was finished my meal as they had sent it to wrong table. The lounge was also freezing and I never saw anyone once I got my desert (which I had to go into the bar to order). I got a cheese board that was served with frozen grapes. That’s bizarre. I then had to go back in to my request bill and I was very tempted to leave it! The waiter brought it out but as I was paying by card I waited a full 25 mins and eventually asked someone one running by, to please bring the machine out so I could pay. Maybe it’s a symptom of being an airport hotel but it has no attention to detail, no customer service and is nowhere near a four star hotel service wise. After breakfast the next morning the room key didn't work again to get the lift. I just don’t understand how this can happen' Rooms clean and bed comfortable but the bathroom is 2 star standard – terrible paint job and shoddy fixtures and ugly grouting around the bath. Breakfast is fine but at €186 it’s not worth it. The Maldron up the road is much better.
Credit cards accepted by the hotel: Visa - MasterCard
Check-in: 2:00 PM , Check-out: 12:00 PM