of TripAdvisor Travelers recommend this hotel
As a Mothers Day treat I bought my elderly parents a two night stay last weekend. Numerous light bulbs were out in the bedroom and bathroom, they contacted reception and were ignored. The offer included breakfast and 2 three course evening meals and the menu was appalling. The restaurant is poor and housekeeping clearly aren't doing their job properly. The buck stops at the Manager. My parents are not complainers either.
"Good base for a city centre stay"
We have stayed at this hotel twice on short weekend breaks. The hotel is very handy when out on the town for an evening. The staff are very friendly, helpful and professional and the rooms are comfortable. A couple of negatives about the rooms, the wash basin in the bathroom is not user friendly. It is far too high to be able to wash your face properly. It's even too high for my husband at 6'1 and the ledge in front means that water is splashed everywhere. The bed is very comfortable but there was no mattress protector on the bed which I don't find acceptable. On a plus note they do provide Tunnocks Caramel biscuits with tea. The breakfast is very good with a wide choice of cooked and continental. Tables for two are a bit cramped though and some of the artwork is quite risque for breakfast time. We dined there one evening but would not recommend as good value for money and not very atmospheric. Much better to dine out. On the whole our experience was good.
"Great location, beautiful room, food ok😕"
Arrived here with a friend clutching a couple of itison vouchers, one for a prosecco afternoon tea & one for dinner, bed & breakfast, bargain! Check in, receptionist was pleasant enough, though when the booking was made it had been put through incorrectly by reservations, they had only put us in for b&b, we had to wait until he had called reservations to alter it, apparently "it was a nightmare if things weren't correct with itison" no apology for error nor for inconvenience of waiting for this to be fixed. Could this not have been done once we had been checked in' The receptionist offered to have our bags taken to the room whilst we had afternoon tea which was a nice consideration. Afternoon tea was ok, self service buffet & to be fair we were pretty much left to our own devices. Room was lovely! Great view & spotless! Dinner was limited choice, we opted to go for rosemary & garlic chicken & creme brûlée we waited a lengthy time for the mains, however the restaurant manager apologised for the delay, when our food came there was no denying the title of the dish, a chicken breast & chips with a pot of mayonnaise which must have been lying out for sometime as the surface of the mayo being darker than the paler underneath, no salad or sides, the chicken was fairly tasteless & rubbery and the skin flaccid, the chips were unremarkable. The restaurant manager noted that we'd not hardly touched our food & offered us a complimentary drink. The desserts followed, two soft biscuits and a cold creme brûlée, I don't doubt that the creme brûlée had seen a blow torch at some date but the top was soft & custard tasted cold & mainly of egg, the fact that it had just come out the fridge didn't help. We left. Although the food wasn't good, the service was fine. Breakfast was great, cheery attentive waitress & good food!
"Very good service"
The hotel is well located close to the city center and Buchanan Street, the most animated street in town. It's comfortable, rooms have space. The staff is particularily welcoming, nice and helpful. I recommend this place for a visit of Glasgow (or for a business trip)
This hotel is perfectly situated in the heart of the city. I can't fault it other than the TV reception which was poor. Stop, start, stop start, and some channels would not load at all. Thankfully I didn't have time to watch it, so no great problem. The breakfast was superb. Plenty of choice and great service. I would stay again.
Credit cards accepted by the hotel: American Express - Visa - MasterCard - Diners Club - Maestro
Check-in: 3:00 PM , Check-out: 12:00 PM